Barry

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Viewing 15 posts - 9,301 through 9,315 (of 17,936 total)
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  • in reply to: Week View scroll to any given event #126792
    Barry
    Member

    Nope you’re right and I apologize: it sets itself to 8am and that is that, really, apologies for the confusion.

    The Shindig site incidentally is one version behind and so is exhibiting a bug, hence it is doing something notably different.

    in reply to: Event Calendar Pro breaks widgets back end #126762
    Barry
    Member

    Can you switch to a default, unmodified theme while we troubleshoot? The problem is that your theme is generating a large number of errors and, with WP_DEBUG mode on, that is stopping other things from happening and the upshot is I cannot log in.

    Alternatively, please create a test installation (perhaps in a subdirectory) and install only our plugins and see if you can replicate this issue there.

    Thanks!

    in reply to: SEO title error since 3.5 #126748
    Barry
    Member

    It seems to work as I would expect with default themes (of course, you need to uncomment the add_filter(‘wp_title’, ‘filter_events_title’) line for it to work in a non-WP SEO context). Possibly your theme or another plugin is also operating on the same filter?

    With that in mind, perhaps you can you try increasing the priority of the filter?

    add_filter(‘wp_title’, ‘filter_events_title’, 999);

    Unfortunately I’m afraid we can’t really assist much further as this is ultimately a customization. It does look like you are approaching things from the right angle, but figuring out if the filter function is being called and what happens after that (perhaps subsequent filters are being called) would be the next thing to investigate and we’d need to leave that to you.

    Barry
    Member

    It is (thanks Sean) – we just hit on this not long after I last posted a reply in here.

    We’re definitely treating this issue (with the recurring event instances setting) as a bug and are working to turn out a solution as quickly as we can.

    Bear with us and we’ll do our best to update you here once it’s resolved/we have something else to report.

    in reply to: Upgraded to 3.5.1 and it duplicated all my events!? #126728
    Barry
    Member

    I’m really sorry you’re having so many problems.

    The original issue looks like it may be one that has affected a number of users and we’re working hard to produce a fix: when you update we need to modify an amount of recurring event data to keep things running nicely and it looks as if, in some hosting environments, that process doesn’t complete and is triggered a second, third time etc.

    Please bear with us and we’ll have a fix out as soon as we can.

    If you feel comfortable editing code, we do have a possible fix we can supply you with in the interim – just let me know if you want to explore that.

    I discover that you guys use American format dates not UK. So 12/04/2014 isn’t seen as 12 April but 04 December. *sigh!* *weep!*

    That would definitely be frustrating. Like WordPress itself our plugin sits on top of the PHP runtime which handles the actual interpretation of dates here. It does support UK style dates but (while I appreciate this may not be common practice in real life) it requires hyphens as separators rather than forward slashes. For example:

    04-02-14
    dd-mm-yy

    This would be 4th February 2014 rather than 2nd April 2014. A large number of formats are supported though and you might find ISO 8601 style dates to be the clearest in these situations, ie:

    2014-02-04
    yyyy-mm-dd

    I hope that helps and our apologies for all the inconvenience you’ve been having along the way.

    in reply to: calendar widget does not work correctly #126716
    Barry
    Member

    The widget issue has me stumped: we did test our widgets with and without categories prior to release and I’m not seeing the problem now, either (locally, that is).

    I wonder if something else is impacting? Can you try deactivating all other plugins and reverting to a default, unmodified theme such as Twenty Twelve then test to see if the widget operates as expected in the admin environment?

    Let us know!

    in reply to: Week View scroll to any given event #126713
    Barry
    Member

    That would definitely be cool but, no, it’s not what I meant. I’m not sure why the behaviour I described isn’t working in your case but it does look like week view has been customized somewhat. Can you confirm if that’s the case and if this works as expected without the customizations?

    in reply to: Facebook Events have a maximum of ID to check? #126707
    Barry
    Member

    Hi! Sorry you’re having difficulties.

    In the section “Settings” / “Licences”, ther’s not any notification.

    No field to enter the license key? That is strange. Can you confirm all of your Modern Tribe plugins are up-to-date? If that doesn’t improve things can you try deactivating all other plugins and switching to a default theme – then see if the license key field appears?

    Occasionally we’ve had conflicts with other plugins/themes that also use a library called Plugin Update Engine.

    It’is the reason why I can insert maximum 4 ID in the facebook plugin? Or is it the maximum number of ID I can insert anyway?

    Do you mean is there a limit on the number of Facebook page/group IDs you can automatically import from? If so, there is no limit. You could (if you wished) enter 50 or even 5,000 – but there will be a limit to how many accounts can be processed and checked for new events before the system times out, which vary from server to server.

    Does that help?

    in reply to: i have 1000 404 errors referenced on webmaster tool #126699
    Barry
    Member

    This thread’s not seen much activity for the last couple of weeks so I’ll go ahead and close it. Of course if you still need help with this or any other issue please don’t hesitate to create a new thread (or threads) and one of the team will be only too happy to help. Thanks!

    in reply to: Update kills related products on ticket pages #126697
    Barry
    Member

    This thread’s not seen much activity for the last couple of weeks so I’ll go ahead and close it. Of course if you still need help with this or any other issue please don’t hesitate to create a new thread (or threads) and one of the team will be only too happy to help. Thanks!

    in reply to: Add Content Sidebar To Genesis Child Theme #126693
    Barry
    Member

    This thread’s not seen much activity for the last couple of weeks so I’ll go ahead and close it. Of course if you still need help with this or any other issue please don’t hesitate to create a new thread (or threads) and one of the team will be only too happy to help. Thanks!

    in reply to: How to add a sidebar in Genesis for the events? #126691
    Barry
    Member

    This thread’s not seen much activity for the last couple of weeks so I’ll go ahead and close it. Of course if you still need help with this or any other issue please don’t hesitate to create a new thread (or threads) and one of the team will be only too happy to help. Thanks!

    Barry
    Member

    This thread’s not seen much activity for the last couple of weeks so I’ll go ahead and close it. Of course if you still need help with this or any other issue please don’t hesitate to create a new thread (or threads) and one of the team will be only too happy to help. Thanks!

    in reply to: Upgraded to 3.5.1 and it duplicated all my events!? #126571
    Barry
    Member

    Hi: I’m sorry you hit difficulties after upgrading.

    I visited what I think is your site (can I ask you to confirm the URL? The one in the field provided doesn’t seem to be valid, which may be due to a forum bug stripping out hyphens, so I tried adding one in the middle and did reach what I suspect is your website) but didn’t see much in the way of duplicate events.

    If you could confirm that would be awesome.

    Thanks!

    in reply to: Upgrade 3.4 to 3.5 fails #126567
    Barry
    Member

    I’m not sure why things aren’t working in this instance: but are you comfortable working via FTP, or perhaps via your hosting control panel’s file manager, if there is one?

    If so uploading fresh copies of our latest releases and overwriting the existing plugin code could be a way to get around this.

    I don’t want to delete it and re-install it in case I lose events …

    Deleting the plugin files should not remove any data. However, it is of course a matter of good practice to backup (and know how to restore the backup) before doing work like this.

    Does that help at all?

Viewing 15 posts - 9,301 through 9,315 (of 17,936 total)