[Barry]

peterquale: we’re only too happy to help – but it would be best if you could create a new thread for further assistance with your own issue as it helps to keep things organized and reduces confusion in threads (though you are of course welcome to monitor this one, if you believe the issue is identical).

Hi Barry, I wondered if that was an issue and created a test event and still no luck.

I’ll create 2 new test events for you to see:

Public event: https://www.eventbrite.com.au/e/events-test-tickets-11548992347 Private event: https://www.eventbrite.com.au/e/test-event-private-tickets-11548998365

Interesting. So for me the public event imports just fine (taking the ID to be 11548992347). The private event fails, for me, but that’s what I would expect. From the sound of things though you aren’t enjoying any success with the public event, either?

If that’s so can we first check and double check that your Eventbrite API key etc is correct and is set up correctly, as described in the new user primer? I know you may well have covered that already but it is definitely worth taking the time to be sure.

From there, can we try the regular basic troubleshooting steps of deactivating all other plugins – except for The Events Calendar and Eventbrite Tickets, in this case – and at the same time switch to a default, unmodified theme – then see if the public event can be imported? I realize you indicated having tried some troubleshooting steps initially when you opened the thread but it would be great if we could get confirmation of whether the problem happens even when our plugins run in isolation.

Thanks!

[Barry]

I’ve already explained my problem several times now, so if you are unable to help me please forward the issue on to someone else who may be able to help.

For the time being you’re stuck with me 🙂

I do apologize for the mix-up, but appreciate you clarifying the problem.

I don’t think it’s a problem with the theme, seeing the banner CAN be displayed, there’s something in your plugin telling it not to load the banner when the default calendar view loads.

I don’t believe so. Our plugin has no particular knowledge of how your theme works or if it does or doesn’t display a banner. Instead, I think your theme has some code that displays a banner under certain conditions – a 404, when no results are found – being one of them. When you navigate forwards using our pagination links, though, the whole page is not reloaded. For that reason the banner will stay in place in those scenarios but may not be present if you navigate directly to a page that does contain results. Example:

• If we start here, no results are found and your theme’s 404 banner displays
• Click on next events and only the events portion of the page refreshes – the banner is left in place
• At least at this time, we do actually have events on the next page and if we navigate there directly no 404 banner is generated by your theme

So this is really an integration issue with Avada. There are a few ways you might solve this, but perhaps the most straightforward is to talk to the team behind Avada/read their docs and figure out how the banner is set up and how it can be controlled … you might then use some logic along these lines to set up an events-specific photo banner:

if ( tribe_is_events_query() ) set_events_banner();

That of course would need to be expanded upon, but not being familiar with Avada there’s not too much more I can tell you there. As you pointed out though they are on the list of Theme Forest themes that declare compatibility with The Events Calendar – perhaps you could contact them with your concerns about how the banner behaves in this regard?

[Barry]

Hmm, very strange. Can I build a better picture of your event data, here? Do you have one or more (upcoming) events and does this happen whenever you look at map view – or is it a problem that only occurs when you page forward to the next set of results, or anything like that?

Can you also confirm that you have tried deactivating all other plugins and reverting to a default, unmodified theme (such as Twenty Thirteen) and does the problem still occur then? I realize you indicated having done so but I’m having trouble replicating this under those conditions even after testing with various different combinations of event data and wanted to confirm this step had been completed.

[Barry]

That’s very strange … are other plugins/themes that you sourced from wordpress.org showing updates, then? Though we work our own magic to flag up when updates are need for our premium plugins in the case of The Events Calendar itself this side of things is left to core WordPress processes (and the WordPress plugin directory).

Whatever the cause of the problem, perhaps you could grab the latest copy and update manually instead?

[Barry]

Sure – the stats don’t necessarily tell the whole story by themselves though.

With that said, it sounds like the problem is elsewhere and it isn’t really something where we’re going to be able to help you out. With that in mind I’ll close this thread: of course if we can help with anything else please don’t hesitate to open new threads as needed and one of the team will be only too happy to help 🙂

[Barry]

Excellent, glad things worked out here 🙂

 

[Barry]

OK … but I can see that there are a set of custom templates in place. Perhaps a developer or even the theme author created them? At any rate, are you able to test out my suggestion and rename that directory?

Certainly if they were supplied with the theme and are causing problems it may be worth checking in with the theme author to see if they are aware of any issues and/or check if an update is available.

Thanks!

[Barry]

Hi – great question!

There are a few ways you might go about this and I think filtering on pre_get_posts as Jonah suggested in the other thread you linked to would probably be the cleanest approach, particularly in terms of supporting pagination where a large number of results are returned.

It looks like the approach you are using is more template driven which is totally fine if it meets your needs and certainly is likely to be a fast and robust way to do things in many cases. With that in mind, perhaps you could add a condition to ignore results that expired before the current date and time?

if ( tribe_get_end_date( null, false, 'Y-m-d H:i:s' ) < date( 'Y-m-d H:i:s' ) ) continue;

Something like the above might work though probably needs some refinement.

Does that help at all?

[Barry]

No plans just yet!

We only became aware of this ourselves very recently – as you can imagine integration with a large scale third party plugin takes a little planning 🙂

We’re certainly looking at this and other options, though, so stay tuned! Our product news stream is well worth monitoring.

Thanks again for getting in touch.

[Barry]

Hi!

Yes, I don’t see why not. All of our views can be customized and if for instance you are using the Filter Bar primarily with the upcoming event list view you could customize the list/single-event.php template to reduce the amount of information presented.

Our Themer’s Guide covers the basics for this sort of thing, but you would need to spend some time working with the template code to make it happen.

Does that help here?

[Barry]

Hi 360zen,

Sorry you had difficulties attracting our attention – I do see you posted a few times at the tail end of this thread. We should have noticed that and apologies for not doing so. That said, it is usually best to create a fresh thread of your own as especially if a staff member marks a thread as having been effectively resolved they may not be aware of further updates by customers other than the original poster.

On looking at your site I do see an error and it relates to this piece of JS which is printed inline rather than being loaded from a separate resource:

<script>
    $(document).ready(function(){
    $(".scroll").click(function(event){
        //prevent the default action for the click event
        event.preventDefault();

        //get the full url - like mysitecom/index.htm#home
        var full_url = this.href;

        //split the url by # and get the anchor target name - home in mysitecom/index.htm#home
        var parts = full_url.split("#");
        var trgt = parts[1];

        //get the top offset of the target anchor
        var target_offset = $("#"+trgt).offset();
        var target_top = target_offset.top;

        //goto that anchor by setting the body scroll top to anchor top
        $('html, body').animate({scrollTop:target_top}, 1500, 'easeInSine');
    });
});
</script>

This isn’t something our plugin is generating, but it is the source of at least one error. Resolving this is a good first step.

I do see you noted having deactivated all other plugins and having also switched to a default, unmodified theme – can you confirm what errors you are seeing in the console at that point? I’m surprised you would still hit this under those conditions – but let me know and we can take things from there.

Thanks!

[Barry]

Hi Alex,

That’s a lot of questions!

I’ll try to answer each in turn but if you need to go into further detail on more than one point please start posting fresh threads as, generally speaking, we try hard to stick to one issue or question per support thread 🙂

I would like set the default view as the photo grid-view on full width (so no sidebar). This is how my events list is displayed now now and that’s OK.
However I would like the single event to show a sidebar.

OK. So there are a couple of ways you can approach this. The first thing to do here is familiarize yourself with the Themer’s Guide which covers the basics for setting up template overrides. From there, you could override default-template.php (if you are using the Default Events Template) and add some code to check if the current request is for a single event – then flip to an alternative template from there using some logic like:

if ( tribe_is_event() && tribe_is_singular() ) {
    locate_template( 'page-with-sidebar', true );
    return;
}

Of course the exact solution will vary according to the templates that ship with your theme.

I would also like to build a page which is showing the MAP view. However since you do not have shortcodes how do I achieve that?

Is there a reason you can’t simply link to the existing map view generated by our plugin?

I also want to make shorter (like 15/20 words) the default text (excerpt) under every event photo view. Now the text is too long, resulting in longer scrolling pages. Where can I change this parameter (apparently it does not take my BLOG excerpt settings).

The excerpt is ultimately pulled in via WordPress’s own get_the_excerpt() function – so this is in some ways a more general WordPress question. Luckily, WordPress does supply a filter hook called get_the_excerpt though that you might use to change the excerpt to whatever you like and there is an even more specific filter called excerpt_length that lets you specify the desired length in terms of how many words it should contain.

How do I show the POST META on the photo view and where can I configure that?

Do you mean the same event meta that shows in single event view? You don’t need to answer that here necessarily – you could create a new thread for this – but it would be great if you could provide some additional detail on what you are trying to achieve.

Thanks!

[Barry]

I can definitely appreciate your frustration and we’ll help as best we can 🙂

Please do note though that the idea behind asking you to open a new thread was to avoid confusion that can arise when dealing with multiple issues in a single thread. When we worked on the other issue you subsequently mentioned a problem with photo view and I asked you to break that out into a new thread – and we’ll deal with that here. For anything else though, such as the edit all/time change scenario you described, you should continue to create new threads.

In addition, I reported in the other ticket that events were appearing out of order…an event for May 19 appeared before May 18 in the photo view. In editing the other events, this issue has gone away, but it had been appearing on multiple pages and events.

So it’s important to note that photo view doesn’t lay out events in a fixed grid of rows and columns. Instead, it arranges events in such a way as to make best use of space and this is deliberate. For that reason you might see an arrangement like this:

1111111   2222222   3333333
1111111   2222222   3333333
1111111   2222222   3333333
1111111             3333333
1111111   4444444   3333333
1111111   4444444   3333333
1111111   4444444
1111111   4444444   5555555
1111111   4444444   5555555
1111111             5555555
          6666666   5555555
7777777   6666666   5555555
7777777   6666666   5555555
...       ...       ...

Note that the 7th event might appear to start before the 6th event, despite being chronologically later, depending on how you interpret that sort of layout. That is, however, intentional and simply the nature of photo view.

Does that match what you are (or were) experiencing – or is the problem notably different?

[Barry]

You can add new users via WordPress’s Add New Users screen – does that help?

codex.wordpress.org/Users_Add_New_Screen

 

[Barry]

Barry it affects al the admin. Not only organizer/venue.

Ahh, I see – sorry I thought you initially meant that it was only the organizer and venue lists that were affected. Apologies for the confusion.

In light of what you are describing, I’m not really sure how much we are going to be able to do: it sounds essentially as if the hosting environment simply doesn’t have sufficient resources to support this site (perhaps it is also home to other sites, etc?).

Conversely, are you finding that upon deactivating The Events Calendar/Events Calendar PRO all admin pages suddenly speed up?

[Author]

Posts