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- This topic has 6 replies, 3 voices, and was last updated 9 years, 7 months ago by Barry.
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May 5, 2014 at 10:57 pm #151273volunteeringnswParticipant
When I attempt to import any of my events, it is not recognising my event id. For example: https://www.eventbrite.com.au/e/national-volunteer-week-2014-and-nsw-volunteer-of-the-year-awards-launch-tickets-11232943035
Adding the id: 11232943035comes back with the message: We were unable to import your Eventbrite event. Please verify the event id and try again.
It was working fine a week ago. Not sure what’s changed?May 6, 2014 at 10:04 am #151835BarryMemberStrange, especially if it was working previously.
Do you also manage that Eventbrite page and can you confirm if the event listing privacy has changed (from public to private, for instance)?
May 6, 2014 at 12:45 pm #151962peterqualeParticipantWe are also getting this same error.
May 6, 2014 at 4:06 pm #152130volunteeringnswParticipantHi Barry, I wondered if that was an issue and created a test event and still no luck.
I’ll create 2 new test events for you to see:
Public event: https://www.eventbrite.com.au/e/events-test-tickets-11548992347
Private event: https://www.eventbrite.com.au/e/test-event-private-tickets-11548998365Happy to send you login to our site for you to test. Maybe fresh eyes can shed light on the problem.
May 6, 2014 at 6:32 pm #152221peterqualeParticipantWe noticed that EB recently changed their URL format. With the older format, the import worked. With the newer format, it doesn’t. Maybe something else changed with how EB formats their info and it’s breaking the import?
May 7, 2014 at 6:30 am #152697BarryMemberpeterquale: we’re only too happy to help – but it would be best if you could create a new thread for further assistance with your own issue as it helps to keep things organized and reduces confusion in threads (though you are of course welcome to monitor this one, if you believe the issue is identical).
Hi Barry, I wondered if that was an issue and created a test event and still no luck.
I’ll create 2 new test events for you to see:
Public event: https://www.eventbrite.com.au/e/events-test-tickets-11548992347 Private event: https://www.eventbrite.com.au/e/test-event-private-tickets-11548998365
Interesting. So for me the public event imports just fine (taking the ID to be 11548992347). The private event fails, for me, but that’s what I would expect. From the sound of things though you aren’t enjoying any success with the public event, either?
If that’s so can we first check and double check that your Eventbrite API key etc is correct and is set up correctly, as described in the new user primer? I know you may well have covered that already but it is definitely worth taking the time to be sure.
From there, can we try the regular basic troubleshooting steps of deactivating all other plugins – except for The Events Calendar and Eventbrite Tickets, in this case – and at the same time switch to a default, unmodified theme – then see if the public event can be imported? I realize you indicated having tried some troubleshooting steps initially when you opened the thread but it would be great if we could get confirmation of whether the problem happens even when our plugins run in isolation.
Thanks!
August 26, 2014 at 8:12 am #701419BarryMemberHi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
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