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Hi Mike,
We don’t actually have any kind of flow chart prepared – but I’m curious about your feedback on handling this manually:
I need to be able to manually add Attendees/ticket orders and also resend ticket emails. This currently does not work since there is some functionality within WooTickets that gets bypassed when dealing with orders directly via WooCommerce.
What are the problems you are hitting here?
You should certainly find that if you manually create an order via WooCommerce, add a ticket product as a line item and complete the order it shows in the relevant attendee list.
Similarly, if you edit the order in question, you should find that there is an option to resend the ticket email. Is that not being dispatched? Are you sure it isn’t simply being caught in a spam filter or something of that order?
Hi there – sorry to hear you are experiencing difficulties.
It definitely isn’t optimal to load two different versions of jQuery and as it seems to be your theme that is responsible for this I’d strongly recommend taking this question over to them and asking A) how you can dequeue it, and B) if this will indeed have any effect/if foundation.min.js will successfully continue to run with the default version of jQuery bundled with WordPress.
Is that a possibility here? I’m afraid it’s really difficult for us to assess this and really you – quite possibly with the assistance and knowledge of the theme author – will be in the best position to determine if the theme will suffer adversely should those resources be removed.
Is that possible here?
Thanks!
Hi msia,
We can’t always help with more advanced custom development tasks such as this one – but I’d be happy to throw some ideas around and see if we can get anywhere 🙂
What if you create a venue manually? Are you able to ascertain any differences between the post meta for that venue and the post meta for one of your imported venues?
Can you share the results of a SELECT * for one of your imported venues and the corresponding postmeta rows so I can take a peek? (Bear in mind the forum isn’t currently a great venue for sharing code, so making use of services like Pastebin or Gist may be better for sharing this sort of thing.)
Thanks!
Hi there msia,
Sounds like an interesting piece of work 🙂
To be clear, we are using the _EventRecurrence meta-data in WPXML, and this is correctly populating the fields for the Event as viewed in the WP Admin.
In the case of the child posts are you also pulling in the _EventNextPendingRecurrence meta field and can you confirm that they are correctly being established as child posts?
Generally speaking, the first event is the parent and all subsequent instances are child posts – but if that isn’t being respected it probably takes an update to trigger their regeneration in that configuration.
Hi jdoimeadios23,
I’m sorry you (and your client) are experiencing issues.
I’d love to get a few more insights into the size and shape of your content and how you are presenting it. Can you tell me:
- How many events in total you have (you can normally find this out by looking at the main list of events within the admin environment – there will be a could for the total number of events near the top)?
- Approximately how many are recurring in nature?
- How many other posts (ie blog posts and pages) do you have, approximately?
- If you visit Events → Settings → Display can you tell me the value of the month view events per day setting?
- I do see you already tried deactivating other plugins: if possible can you follow this through and also switch over to a default theme, as per our complete troubleshooting steps … does that make any difference?
(As an aside, it looks as though a caching or minification plugin that you are running may be interfering with the way some pages like month view display.)
Let me know how you get on!
Hi Mike,
This is a pretty old thread and it’s generally best to create a fresh thread of your own if you are experiencing any issues you need help with (since a lot has changed since last year and so the underlying problem may not be the same as that reported by the original poster).
Basically though you should be able to edit the order in question and resend tickets via the Order Actions meta box that appears in the top right of that screen. If that isn’t working, please run through our standard troubleshooting/conflict testing steps first of all and let us know if you need further help by creating a new thread.
Thanks again!
Yes, I can definitely replicate and I do see it does not occur unless PRO is activated, however I’m not sure it is actually a bug as-such in PRO just at this point.
We’ll definitely keep you updated, though!
Hi again brightspark,
So I’m going to proceed on the basis that he above is an accurate impression of the problem. It does seem some other users are currently hitting the same issue and I wanted to let you know we are currently investigating.
It may not actually be a bug in either Events Calendar PRO or WordPress – rather it could be the case that customizations like this one (and themes or plugins that do something similar) are relying on something they shouldn’t be – but we’ll certainly dig in a little further and see if it is appropriate for us to make changes on our end 🙂
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!
So despite the page appearing blank, most or all of the expected HTML is actually being sent to the page: unfortunately it’s been hidden and it looks like your theme intentionally hides all of the content until it has completed loading
The problem here is a type error: something is tripping up Javascript execution so although the HTML has been sent to the browser the final piece of work to make it all visible isn’t running.
Yes, I’ve run through the trouble-shooting steps.
Awesome, thanks for giving that a try.
So I can see your theme is responsible for hiding the content before it has finished loading and hopefully therefore you discovered that this was not a problem with a default theme such as Twenty Thirteen.
What I don’t know is if the conflict is restricted to your theme or if some other plugin might be impacting. Can you confirm the results of your troubleshooting and if you haven’t already done so, can you leave your current theme activated and try deactivating all other plugins except for our own?
Let me know how you get on!
