Can't see WooCommerce Tickets tab in back end like in the new user primer

[littlemountainlion]

I have installed both the Event Calendar and the WooCommerce:Tickets plugins, but I don’t have any tab in the Events settings to load in my licenses. Nor can I find any place to edit and settings for the tickets themselves; all I can do is add a ticket to events, and that’s it. I’ve deactivated plugins but it doesn’t help, I can’t locate any kind of preferences pane. I can see the video may be a little out of date, is there anything newer I can use as a reference point?

[Barry]

Hi littlemountainlion,

You definitely should be able to enter a license – but please note WooCommerce Tickets will not cause an additional settings tab to appear.

I’ve deactivated plugins but it doesn’t help

Just for the avoidance of doubt – did you follow these steps in their entirety (and so also switch to a default theme)? What we’ve occasionally found in the past is that other plugins or even themes use a conflicting version of a piece of software called Plugin Update Engine which can cause some difficulties with the license tab.

I can see the video may be a little out of date, is there anything newer I can use as a reference point?

It should still be pretty much up-to-date – and that is still the best reference to use 🙂

[littlemountainlion]

I followed those steps in their entirety, but still a whole lot of confusion. I was hoping there would just be a tickets tab and everything would be controlled through there, as most other plugins on wordpress are. in any case!

I have some issues at the moment~
1: When customers are placing orders for tickets, their orders are being filed as “Unpaid order cancelled – time limit reached. Order status changed from pending payment to cancelled.” and I’m no longer getting a email that tickets have been successfully purchased, just a confirmation from PayPal. this makes dealing with tickets problematic; I don’t want to have to ask customers if they meant to purchase tickets or not with every order I receive.
2: How do I change the placement of where the tickets are located during the customer interface? right now, it automatically is at the bottom of the page but I’d like it to be in the centre, or closer to the top, before the google maps info from event calendar. also, I’d like to be rid of those “export to google calendar/ical” buttons, but I can’t find a setting in events calendar or woocommerce tickets to allow me to modify where the event page variables can be customized or toggled on/off.
3: through using event calendar, adding events has populated my blog with their entries as blog posts; is there a way to keep them from being categorized as blog posts? I don’t want my blog roll inundated with all these repetitive looking posts close to my event, especially because newer content is being flushed to the bottom as the events are scheduled for the future.
any help would be great help!

[Barry]

Hi littlemountainlion,

I was hoping there would just be a tickets tab and everything would be controlled through there, as most other plugins on wordpress are. in any case!

It’s interesting that you thought so, as from our perspective we don’t really envision a dedicated settings tab as a helpful thing in this particular case.

I did want to highlight though that you are more than welcome to suggest alternative ways of doing things (and/or new features) on our UserVoice page, so if you have some specific points or suggestions please don’t hesitate to post them and we’ll be happy to review things from there 🙂

1: When customers are placing orders for tickets, their orders are being filed as “Unpaid order cancelled – time limit reached. Order status changed from pending payment to cancelled.” and I’m no longer getting a email that tickets have been successfully purchased, just a confirmation from PayPal. this makes dealing with tickets problematic; I don’t want to have to ask customers if they meant to purchase tickets or not with every order I receive.

So the actual ordering and payment functionality is managed by WooCommerce rather than WooCommerce Tickets. It  can also be influenced by the particular payment gateway you are using and any other Woo addons that might be installed. With that in mind, reaching out to the actual WooThemes/WooCommerce team might be worthwhile here.

That said, we don’t often hear of people hitting this issue and I wonder if something else might be at play?

What sort of period of time is passing after a new order is placed before they are cancelled in this way? Is this behaviour exclusive to ticket orders or do you find it happens with orders for any and all products that you sell?

Regarding emails, are you generally still receiving emails (such as password reset notifications) from your WordPress site or might this be a hosting issue or some other problem?

Besides adding an additional email – the tickets email – to the batch of emails that are dispatched, our own plugin does not really interfere in this process and so it may be worth reaching out to the WooThemes team, particularly if it is a general problem with receipt/order notification emails.

With regards to your other questions, we are more than happy to help – but we do stick to one issue per thread wherever possible to avoid confusion and ensure fair service to all of our customers. For those reasons, can I ask you to post your second and third questions in new threads?

Thanks!

[Barry]

Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!

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