[Barry]

Hi!

There are a several possibilities here 🙂

Both our and WooCommerce’s templates can generally be overridden and customized – the decision you have to make first is which do you want to change?

On our side of things there is the actual tickets email and you can find the original in the-events-calendar/views/tickets/email.php – placing a copy in your theme (per the directions in our Themer’s Guide) will allow you to safely modify it and you could insert your extra information wherever you feel is appropriate.

Alternatively, you might want to modify the order confirmation email – if so, please refer to WooThemes’s own documentation to learn how 🙂

Last but not least, you could make use of some hooks that live within those templates and actually avoid the need to setup a custom template, though you would instead need to add a short snippet to your theme’s functions.php file or somewhere else. Example:

[php]
add_action( ‘tribe_tickets_ticket_email_bottom’, ‘tickets_email_custom_text’ );

function tickets_email_custom_text() {
echo ‘Bring warm socks and a stout pair of shoes.’;
}
[/php]

I hope that gives you a few ideas to work with 🙂

[Barry]

Hi there Jason,

So it sounds like a combination of The Events Calendar (our free, core plugin) plus one of our ticketing addons would meet your needs nicely.

Each integrates with a different e-commerce platform – allowing you to pick whichever solution works best for you, be it WooCommerce, Easy Digital Downloads or something else 🙂

also .. what payment gateways does your software support?

Payments and the checkout process are handled by the actual e-commerce implementation – so if you settle on WooCommerce (for instance) you would be able to use any of the gateways that work with that particular plugin.

You might also be interested in our Eventbrite plugin which again complements The Events Calendar and hooks it up to the hosted Eventbrite ticketing solution.

I hope that helps but please let me know if you have any other questions 🙂

[Barry]

Definitely sounds sensible to me 🙂

We regularly review feature requests and will assess in due course (and thanks for posting the link – for anyone else that is interested in this, please do add your support over on UserVoice!).

There’s not too much more we can do right now so I’m going to close this topic but please don’t hesitate to create new ones if we can assist with anything else that might crop up.

Thanks again!

[Barry]

Hi!

I’m installing a testing site, but it’s quite a long process..

OK, it’s certainly the best way to figure out where the problem is coming from, though: from there we can evaluate our options and figure out how to proceed 🙂

and what about the add to google calendar issue?!

Please do note that we try hard to stick to one issue per topic, it helps us to stay focused and makes the resulting topic a lot clearer should other staff need to jump in and help (or for other users researching similar problems in the future). Apart from that, it also helps to ensure fair and fast service for all of our customers.

With that in mind, let’s deal with the page not found/pagina non trovata issue here and if you could create a new topic for your Google Calendar issues one of the team will be only too happy to assist.

Thanks!

[Barry]

Hi thedigitalpost,

I’m sorry to hear you’ve been experiencing difficulties.

We typically close topics after a couple of weeks of inactivity, but if the problem wasn’t actually resolved and you simply didn’t have an opportunity to reply you are of course more than welcome to create new topics – as you have done here – and we’ll happily take another look at things 🙂

So if I’m understanding things correctly the primary issue here is that when you visit your main events page (and it has no events to display, as is currently the case) the title tag contains the text Pagina non trovata – is that correct?

If so, I wonder if this could be something that your theme or another plugin is enforcing.

Can you try running through our standard troubleshooting steps – on the live site or on a duplicate testing site, if you prefer – and see if you can isolate which if any component is triggering this behaviour?

Let me know how you get on!

[Barry]

Hi Eva,

We’re certainly open to any ideas you might put forward 🙂

What I’d recommend is checking out our UserVoice page: you might find an existing request for this (in which case, upvote it to show your support!) or else you can create a new feature request and that will allow others who would like to see this functionality in turn show their support.

We frequently review the list of requests and regularly make decisions based upon what we see there, so it’s well worth taking the time to do it.

Thanks!

[Barry]

Hi Davina: to import events from Eventbrite you will need our Eventbrite Tickets plugin 🙂

[Barry]

Hi Tony, great question!

We’ve actually got a number of helper functions that you might be interested in:

• tribe_events_has_tickets()
• tribe_events_count_available_tickets()
• tribe_events_has_soldout()

You can optionally pass the post ID of a specific event to each of those functions or – if you are already within something like the single event template – it will assume you are referring to the currently queried event (wherever that makes sense).

Does that help?

[Barry]

Hi Linda,

Great question!

I’m afraid that – right at this time – that isn’t readily possible though we are investigating some avenues to make it happen, so keep an eye on our blog as we’ll certainly post about this feature once it’s available 🙂

In some cases you can workaround this with a little creativity, for instance you could create a weekly or custom pattern that covers all of the target dates (and more) and then selectively delete the ones you don’t want – however in some cases, perhaps including the very irregular pattern you used as an example, that may not be a very practical way to go.

In any case, I hope that answers your question and do know this is something we’re very interested in implementing in a future release.

Thanks again!

[Barry]

Hi mennostam,

I’m sorry it’s not working for you.

It’s possible you hit something of a temporary blip and all you need to do is try again: best I can tell the system is working and looking through our records I can indeed see a bunch of newly purchased licenses that have already successfully been validated.

If you continue to hit up against difficulties it may be that some sort of environmental issue is impeding communication with our server – however please be assured that you will continue to have access to support for as long as your license is valid and you can also access updates as and when they are released from this page (and install them manually).

In no way will the functionality of your plugin – besides access to automated updates – be impaired by this.

[Barry]

Our pleasure 🙂

I’ll go ahead and close this thread since I don’t think there’s much more we can offer for a customization like this one – but I do wish you luck and of course you are more than welcome to post new topics as needed should you require assistance with anything else.

Thanks again!

[Barry]

I added the code to the snippet and now the notice doesn’t show up, which is great.

Fantastic, I’m glad that worked for you 🙂

Now the events in the ‘exposiciones’ category don’t appear in the monthly calendar, but they still do in the upcoming list and week views. Would it be possible to withdraw them from those views too?

For sure, you can tweak that snippet in various ways. Note how it tests to see which view has been requested before weaving it’s magic:

$query->query_vars['eventDisplay'] == 'month'

You could add additional tests for list view and week views (which are simply referred to as list and week). You might also be interested in these template tags:

• tribe_is_week()
• tribe_is_list_view()

I hope that helps 🙂

[Barry]

Our pleasure 🙂

[Barry]

OK, so that does suggest the problem is not a bug or conflict stemming from our own product (WooCommerce Tickets) but is a general issue with your WooCommerce or Amazon Payments setup.

Is it possible you haven’t configured Amazon Payments correctly from within your WooCommerce settings? Or might there be some work you need to do from within your Amazon Payments account?

All I can really suggest here is continuing to work with WooThemes and/or Amazon Payments and see if you can work things out: we’re always keen to assist with ticketing questions relating to our own plugin – but in this case it sounds like it is operating as expected and the core problem lies elsewhere.

With that in mind I’m going to close out this topic – but if anything else crops up you think we may be able to assist with please don’t hesitate to create new topics as needed and one of the team will be only too happy to help 🙂

[Barry]

Right at this time I’m afraid I don’t have any specific recommendations to offer on that count. We’d definitely be open to any requests for new/extended functionality that handles this, though, if you’d like to post a request 🙂

[Author]

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