[Barry]

OK, so to summarize:

• Under “test conditions”, with nothing but our plugins running, the original problem (the event times changing) does not occur
• However, a different problem does occur under these conditions and involves the organizer details being modified over on eventbrite.com after you import the event into WordPress

Is that accurate?

If so, and dealing with the initial problem first of all, are you able to find the source of the conflict? That’s to say, if you reactivate each plugin and ultimately your theme one-by-one, testing at each stage, do you find that one of them in particular triggers the time displacement?

Moving on to the second issue, can you provide a little more detail? What were the organizer details prior to importing the event and in what way did they change exactly?

Thanks for your patience as we work through this 🙂

[Barry]

At this point, can we roll things back a stage and confirm that a conflict isn’t at work?

Your description of events doesn’t fit with those timezone issues reported by others and even using the event you shared in your last reply I cannot replicate (I viewed the event first, noted it’s times, switched my test site to London time then imported – and it came across with exactly the same start and end time, nor was the original event on eventbrite.com modified after the fact).

For those reasons, I suspect a conflict. Would you be able to run through our complete troubleshooting steps and can you confirm this issue still happens with only The Events Calendar, Eventbrite Tickets and a default theme in place? Assuming for the moment the problem does not occur under those conditions, can you start enabling everything that you currently have in place and try to identify where the conflict might be coming from?

Thanks!

[Barry]

Our pleasure 🙂

I’ll go ahead and close this topic, but of course if we can assist with anything else please don’t hesitate to create a new topic and one of the team will be only too happy to assist.

Thanks again!

[Barry]

Thanks pyrdonian,

I think I see what could be happening here.

Can you confirm the timezone your WordPress site is using (visit Settings → General to find out) and also give me an example of one of the events you are importing?

Thanks!

[Barry]

How odd. I’m wondering a few other things:

• When you say the times change shortly after importing, what sort of timescale are we talking about? Is it almost instant, is there a gap of just a few minutes or is it a number of hours, etc?
• When you refer to the Eventbrite “About” page, do you simply mean the public facing page for your event over on eventbrite.com where customers can purchase tickets?
• Do you have or can you create a test site running just our Eventbrite plugin plus The Events Calendar, and see if you can replicate this issue there, too, with nothing else running on that site except for a default theme?

Thanks!

[Barry]

Awesome!

I’ll go ahead and close this topic in that case – but please don’t hesitate to create new topics as required should anything else crop up.

Thanks again 🙂

[Barry]

Definitely – that’s the best place to go for help on this one.

Do also check out this article – it relates to WordPress itself but lots of the information is pertinent to translating plugins, too.

Thanks again!

[Barry]

Hi Gabriel!

Simply ensure you have an organizer and venue column in your event CSV data.

Where applicable, this should be populated with the name of each organizer/venue: so long as the name is identical to an existing organizer/venue name, the two will be linked up.

Does that help?

[Barry]

Hi Kirk,

That’s definitely unusual.

I haven’t seen any other reports of this problem with the calendar widget and I additionally am unable to replicate locally, even though I can of course see the problem when I visit your site.

Is it possible that your theme, another plugin or some customization is impacting?

If you could run through our standard troubleshooting/conflict test steps that would definitely be appreciated and might help us to pin down the cause of this issue.

Let me know how you get on 🙂

[Barry]

Hi Nick!

Have not received a reply…

Sorry for the delay – do note however that we typically aim to reply within 24hrs of you posting a topic, not counting weekends and holidays – so though we often are much faster than that you probably shouldn’t rely on us responding within 5hrs 🙂

I have an event at http://aimutah.org/event/cio-roundtable-south-feb-16-2015/ and have made it private invite only. If a visitor clicks on the HOST link, it doesnt take them anywhere. The URL is OK, but the href doesnt launch in the same window or another tab.

So those links are generated by eventbrite.com and are not something we have any control over, I’m afraid.

The problem is that the pages they link to don’t seem to want to open from within the iframe. I think the best course of action here would be to contact eventbrite.com and highlight the issue – using the live example on your site that you shared with us – and suggest perhaps they add a target attribute to each link to help ensure they open correctly in a new tab.

Would that be possible here?

[Barry]

Hi!

You can escape characters (mark them as ones you don’t want PHP to convert) using the backslash character:

\K\l. H:i

Should produce something like:

Kl. 15:00

Does that help?

[Barry]

Hi Sonya,

If I add this “email.php” file to my [your-theme]/tribe-events/tickets/email.php, What exactly will it do, will there be a change on my dashboard/events/ entry area?

So if you add it and make no changes then – at least at first – you won’t notice any difference. However, behind the scenes it will be the new copy of the template that our plugin uses when it sends the ticket emails.

That means you can make your changes to the copy within your theme – [your-theme]/tribe-events/email.php – and if something goes disastrously wrong then all you need to do is remove it and The Events Calendar will once again use its own default version of the template.

That’s the reason we recommend setting up template overrides in this manner – it’s safer and easier to roll back when things go wrong 🙂

You won’t see anything new in your dashboard, though, even after you customize the version of the template that lives within your theme.

Also if I do this option, which line of code do I make the change to (rather add my text to?)

I guess the question is, where do you want it to appear?

Assuming you want to place this information at the top of the tickets email, then add some new blank lines either immediately before or after this line:

<?php do_action( 'tribe_tickets_ticket_email_top' ); ?>

Then place your extra information in the newly available space.

I suppose there is the “Last but not least” option. Do I modify this under -> dashboard/appearance/editor/Theme Functions (functions.php)?

You can certainly do it that way, but personally I don’t recommend it.

Should you inadvertently introduce a syntax error then you could potentially take down the entire site and lock yourself out of the admin environment – so it’s a high risk way of making changes. Instead, I would suggest using an FTP client and a suitable text editor: this will allow you to easily make a backup copy of the original functions.php file before you modify it and – should you introduce a critical error – you can easily fix it by FTP.

If that isn’t something you’re comfortable doing, of course, then it may not be the best option in your case … on the other hand, if you find setting up the template override to be easy enough then you are probably already using suitable tools 🙂

I hope that helps – and good luck!

[Barry]

Our pleasure – glad they’re of some help 🙂

I’ll go ahead and close out this topic, but if we can help with anything else please don’t hesitate to let us know by opening new topics as required – one of the team will be only too happy to help.

Last but not least, if you have a moment to spare, we’d love to hear about your experiences with The Events Calendar so far over on our plugin review page.

Thanks again!

[Barry]

Hi!

The first thing I have to note is that this is basically a customization question and we’re fairly limited in terms of how much support we can offer for that sort of thing.

I’m happy to discuss some ideas and  point you in the right direction as best I can, but please do be aware that it is largely something you will need to drive forward by yourself 🙂

What I would like to accomplish is list out the upcoming months at the top, but only display events for the current month. For example, all Jan events appear and if you clicked the ‘Feb’ link at the top, the events for Feb would load.

So it sounds in essence like you want to build out a custom month view, albeit presenting the information in a list format rather than a grid.

Have you thought of basing your work on the existing month view (since it already limits the result set to one month at a time) and reformatting it? Our Themer’s Guide is a good starting place for some essential background information if you want to explore this (or indeed a number of other customization techniques).

Alternatively, it would be possible to intercept and modify the list view query to only show a single month at a time. A solid working knowledge of WP_Query would be required in order to do that.

just way to list upcoming event months and link to the list view for each month.

How you do this might to some extent depend on how you handle the first part of this.

Our URLs tend to follow a fairly uniform pattern (ie, example.com/events/month/2015-06) and so you could craft these “manually” (not literally by hardcoding them, but by writing a short script that appends a date string to the end of an otherwise fixed URL) or else you could make use of various helper functions, such as tribe_get_event_link().

I am guessing ‘tribe_events_list_the_date_headers’ needs to be altered somehow. Any help would be greatly appreciated!

I’m not sure that’s how I’d go about it – unless we’re picturing very different approaches to the problem – but I guess it’s possible there are further avenues here, too.

Good luck!

[Barry]

Hi Marta!

We welcome any and all contributions to our translation effort – it is however very much a community driven process and we rely on speakers of other languages, like yourself, to pitch in with translations 🙂

There is (I believe) an existing Catalan catalogue within the plugin (lang/tribe-events-calendar-ca.po) and if it needs work please don’t hesitate to let us know of any mistakes (along with possible corrections) and/or any missing entries.

You can share these across on our Translations Forum.

Thanks again!

[Author]

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