[Barry]

Hi Simon,

I’m afraid we don’t deliver technical support here in pre-sales: as you have a license, can I ask you to post your question in the WooCommerce Tickets forum instead?

Thanks!

[Barry]

Hi Jacques,

I’m afraid that isn’t easily achievable – but optionally removing “none” and the ability to force a field to a default value could definitely be a useful enhancement.

If you’d like to propose this idea for a future release please do post it on our UserVoice page – that way others can comment on and show their support for the idea, which can be a useful metric for us when we plan for future releases.

Thanks!

[Barry]

Hi Joost,

I’m sorry to hear you’ve been experiencing difficulties.

There does seem to be something odd happening here and I also notice you appear to have some customizations in place (such as custom event templates).

I can’t help but wonder if your theme, a customization or another plugin is conflicting here – have you been able to run through our standard troubleshooting steps? If not, it could be worth giving these a try.

I also wonder if we could focus on just one recurring event in particular and give me a better idea of what events I should expect to see on the /all/ page: could you perhaps link to some screenshots (in a private reply, if you prefer) of the recurrence pattern for a specific event?

Thanks!

[Barry]

Hi Tim,

Sorry to hear you are hitting up against some difficulties here.

I definitely see the problem if I flip to June via your calendar widget, however I cannot replicate locally and I haven’t seen many other reports along these lines.

With that in mind, I can’t help but wonder if this might be a theme or plugin conflict. Are you (or your developer) able to run through our standard testing steps to see if this might be the case?

You could of course run through this process on a testing/staging site to avoid disruption to the live site.

Is that a possibility here?

[Barry]

Hi Frank,

It’s fantastic to hear you are considering a purchase of Events Calendar PRO – besides benefiting from all of the additional features it provides, you will be able to access our PRO support forum (and purchasing a license is also a great way to support the project) 🙂

However, I’m afraid I have to highlight that we do not deliver technical support here in pre-sales. What I’d recommend if you purchase a license is asking your questions on our PRO support forum or else you can of course seek support across on our community forums without making a purchase.

Thanks again!

[Barry]

Hi Mark,

That definitely looks a bit odd and I think there are a few things we could improve here going forward, but in the short term I’d recommend the following steps.

Firstly, learn about setting up template overrides and then go ahead and copy wootickets/views/tickets.php to your theme (it should like at YOUR_THEME/tribe-events/wootickets/tickets.php). Within that file, find the following line:

echo "<td nowrap='nowrap' class='tickets_name'>";

Remove the nowrap attribute so it reads like this:

echo "<td class='tickets_name'>";

That by itself may be sufficient but if you need further control over the description cell width, you can additionally set up a custom stylesheet (again, refer to the Themer’s Guide for complete details) which should live at YOUR_THEME/tribe-events/tribe-events.css. Add the following line:

.tribe-events-tickets .tickets_description { width: 40% }

You can of course adjust the percentage appropriately.

Does that help here?

[Barry]

Fantastic, I’m glad to hear it’s working (and thanks for your patience while we worked on this).

I’ll go ahead and close this topic but please don’t hesitate to post new topics as needed should anything else crop up 🙂

Thanks again!

[Barry]

Hi @acearchers,

I’m sorry for the trouble so far.

I can appreciate you must be feeling frustrated at this point and we’re keen to build a better picture of the problem so we can try to determine if there are other ways we might be able to help.

• Do you know how many events you have in total (even if this is approximate) and roughly what proportion are recurring in nature?
• Following from my last question, do you know roughly how many other posts you have (ie, blog posts, pages and other custom post types?)
• Are the recurring events largely set to never end? If so, can you check the Events → Settings → General screen and tell me how many months in the future and in the past the recurrence clean-up fields are set to?
• What can you tell me about your hosting environment? …Is there a summary of features/resource limits you can link me to, or if it is for instance a custom VPS setup could you provide appropriate details?
• I wonder if you could try installing and activating this plugin: when you are dealing with recurring events it can reduce the total amount of work done for each event-related query … I’d stress though that it is experimental in nature so please simply deactivate and remove it if it causes any unforeseen issues (though it has successfully helped others suffering recurrence-related performance problems, so it’s quite likely it will be of value here, too)

I’m afraid I’m checking out for the weekend at this point but I’ll be sure to check back in first thing Monday morning.

Thanks again for your patience while we work through this issue 🙂

[Barry]

Hi Dirk,

That’s really quite a strange chain of events, I’m not sure what could have gone wrong.

Definitely do post a question about your Filter Bar issue in that forum though – if you haven’t already done so – and one of the team will be happy to help.

Thanks again and I’m sorry for the rough experience – but glad it’s all working now 🙂

[Barry]

OK – in that case I will go ahead and close this topic – but if you do have further concerns (or any other problems arise) please don’t hesitate to create a new topic and one of the team will be happy to help 🙂

[Barry]

Happy to help 🙂

[Barry]

Definitely. Oddly – even with the latest version of Events Calendar PRO – this issue is not something I find I am able to replicate.

Are you in a position to run through our standard troubleshooting steps, or if you have a test site could you do so there?

I’m sorry for the inconvenience, but without being able to see the same problem there is the possibility that a conflict is at work here.

[Barry]

It’s certainly possible to request a refund – we’re happy to consider each request on a case by case basis 🙂

[Barry]

Hi Tony,

That’s a great question.

A facet of this is that we use some of the same methods in the admin environment and in the frontend – and what works in one is not necessarily a good fit in another, particularly within a customized frontend view.

To take the specific examples you cited, these are pulled in via action calls, and because (unfortunately) their output is not filterable – at least not in the current release – what you’d really need to do here is unhook them and replace them with your own replacement callbacks, which could largely be based on those existing methods but generate different HTML output.

It’s admittedly not ideal and is something of a more advanced customization to make, but hopefully that gives you a few ideas you can investigate in more detail.

[Barry]

Indeed it is, Phil. Try adding this code to your theme’s functions.php file:

https://gist.github.com/barryhughes/ed85c6985041679027ce

Does that help?

[Author]

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