[Barry]

Hi fbit,

Almost anything is possible and our Themer’s Guide outlines the basic steps required to customize views (emails included) for all of our plugins, so that is definitely worth reading in the first instance.

In this case it is the tickets/email.php template you would be interested in changing, so copying this to your theme and making the changes there would be the way to go:

themes/YOUR_THEME/tribe-events/tickets/email.php

Whether you wish to hard-code images in there and vary which displays according to the ticket name, or actually create a full fledged UI to define this in the admin environment when editing events (which would be far more complex) is up to you, but both are possible.

Does that help/give you something you can explore further?

[Barry]

Hi Kelly,

It does suck and I can appreciate this situation must be frustrating for you – it is for us, too – and naturally we’re keen to help, but we do need your cooperation to make that happen.

Let me summarize where we’re at:

• I’m not seeing this problem locally, despite having set up two of the page IDs you referenced as sources of the problem for hourly, automated imports
• I’ve asked for more information (see my last post: are you seeing continued duplicates from those same page IDs, and did the test event which you set up lead to duplicates) but unless you answer I will not have a complete picture of what you are experiencing
• I have also outlined a further strategy to get to grips with this and potentially isolate any conflicts which is something we have not yet ruled out – doing this requires some work on your behalf, but since I can’t replicate the same issue the possibility of a conflict is a real and valid concern

If you folks ever want to work on solving the problem, please reach out to [email protected] and we’d be happy to work with you.

I can only emphasize that we do wish to solve the problem.

We deliver support here on the forum, though, not by email, and there are still lots of things to explore. If you want to take this up again, I’d invite you to answer the above questions and try the outlined troubleshooting steps.

Thanks for your patience while we work through this 🙂

[Barry]

Hi Adam!

Customizations primarily need to be driven forward by you, though we’re always happy to help via the support forums and point users to the relevant documentation or even provide some snippets where appropriate.

In terms of cost, it’s really hard to say. The best bet is to seek out a dev who is familiar not only with WordPress and our plugins but the Facebook API, too, since something like you’ve outlined would be a relative snap for such an individual 🙂

[Barry]

Fantastic, thanks for doing that 🙂

[Barry]

Hi musiclives,

I’m sorry for the further inconvenience.

• Do any of the recent duplicates relate to the BarkerBookings nor IllBrokenEntertainment page IDs? If so, which events specifically?
• Did you find that the test event you created was also imported multiple times?

On my own test site I don’t seem to have any duplicates from those particular pages – so there is the possibility that this is actually the result of a theme/plugin conflict.

I fully realize you will not wish to run through our standard troubleshooting steps on your live site, particularly when it is getting media attention – but is it possible for you to set up a clean WordPress installation running only our plugins and a default theme such as Twenty Fifteen, configure it to import from the same Facebook entities and monitor it from there?

If the problem doesn’t happen under those conditions that suggests something else is interfering on your live site: from that point, incrementally adding the same stack of plugins and ultimately your theme would therefore help us to understand which component is causing the conflict (if there is one).

Is that something we can try?

[Barry]

Thanks for clarifying!

So the URL you are referring to is the organizer URL rather than the event URL (which is why it is listed in the organizer column) – and to my mind therefore the importer is behaving in the correct and proper way here, I don’t feel we can treat that as a bug.

Should it additionally set the source page on Facebook as the event URL? That definitely isn’t a bad idea at all – but it’s something we’d have to add. We’d be happy to do so, but that is the reason I categorize it as a feature request rather than a bug to be fixed.

If you want to go ahead and post a request that would be awesome (feel free to share the link here so others can vote on it – that just helps us to better prioritize these kinds of thing) and/or this snippet or an adaptation of it might help in the interim:

http://pastebin.com/NhZ9bkZB

[Barry]

Let’s see how it goes with the test event first of all: I’d note though that if we don’t catch any problems with that it tends to suggest the problem is perhaps the way events are managed, published on deleted on one of the problematic Facebook pages.

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Barry]

Great!

Here’s an event that is duplicating (it actually duplicates almost exactly 22 times every time, so that might be something…) https://www.facebook.com/events/1651546745075497

I’m curious about this event. Can you confirm which Facebook page ID you have added to ensure this event is pulled in?

Neither BarkerBookings nor IllBrokenEntertainment seem to have it in their respective upcoming event lists on facebook.com, despite being marked as its owner.

Have you been pulling this in through automated imports, or have you been doing it manually?

[Barry]

It looks like the plugin might be changing the end time as well. Is there any chance it’s the plugin that’s doing it?

If your local timezone and the “source” timezone are different (for instance, you have set WordPress to Pacific time but the event on Facebook takes place in Eastern time) then automatic timezone conversion does take place – however this would impact the start and the end time.

Would it help if I contacted you directly and sent our WordPress login info?

I appreciate the offer, but I am afraid we do not accept login information.

How about this: if you create (or perhaps you already have) a Facebook page of your own that you manage directly, can you set up a test event and share it with me here?

Then, we can both add it to the list of page IDs to automatically import from and assess what’s going on. If there are differences between our respective experiences that might point us to a local conflict on your site, for instance, or if there is no problem that might suggest the issue is as I proposed and it is the way events are managed on the noted Facebook pages.

Can we give that a go?

[Author]

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