Facebook creating duplicate events

[Barry]

Hi Kelly,

It does suck and I can appreciate this situation must be frustrating for you – it is for us, too – and naturally we’re keen to help, but we do need your cooperation to make that happen.

Let me summarize where we’re at:

• I’m not seeing this problem locally, despite having set up two of the page IDs you referenced as sources of the problem for hourly, automated imports
• I’ve asked for more information (see my last post: are you seeing continued duplicates from those same page IDs, and did the test event which you set up lead to duplicates) but unless you answer I will not have a complete picture of what you are experiencing
• I have also outlined a further strategy to get to grips with this and potentially isolate any conflicts which is something we have not yet ruled out – doing this requires some work on your behalf, but since I can’t replicate the same issue the possibility of a conflict is a real and valid concern

If you folks ever want to work on solving the problem, please reach out to [email protected] and we’d be happy to work with you.

I can only emphasize that we do wish to solve the problem.

We deliver support here on the forum, though, not by email, and there are still lots of things to explore. If you want to take this up again, I’d invite you to answer the above questions and try the outlined troubleshooting steps.

Thanks for your patience while we work through this 🙂

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Author]

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