Forum Replies Created
-
Posts
-
It looks like you are using a child theme (of a premium theme) – I’m curious, is the problem particular to the child theme or does it also take place with the parent theme?
If it happens only to relate to the child theme can you summarize what’s in there/what kind of changes it makes?
Awesome, glad that helped.
It’s probably not the most intuitive element in our settings and we’re planning on reviewing it, so hopefully we can avoid confusion in the future.
Thanks again!
Hi Suzanne,
It’s looking like there is a bug in our current release of The Events Calendar (it happens to impact WooCommerce and its orders screen, but also impacts the sorting of a few other screens).
Can you try installing and activating the following helper plugin and see if, as a temporary measure, it resolves the problem?
Let me know how you get on!
Thank you!
I have created a helper plugin and I believe that fixes this problem: can I ask you to login (to the dev site) and confirm, just in case I missed an aspect of the issue?
(The plugin incidentally is named “Tribe Admin Helper: Temporary Fix” – assuming it helps you need only keep it in place until we issue a substantive fix for the problem in a future update – additionally, you are of course free to add it to your production sites.)
Hi Richard,
Just popping in to see if I can assist as Brook may be unavailable today.
You highlighted that the problem is specific to your theme and I notice you have setup some template overrides (ie, there is a tribe-events subdirectory within your theme). Might the changes made within here be impacting?
What happens if you temporarily rename this to temp__tribe_events (or anything but the expected name) – of course the general layout may change, but do you find the map appears as expected?
Beyond any template overrides in that subdirectory, can you briefly enumerate any other event related customizations you might have made via the theme’s functions.php file or similar? Could you perhaps try temporarily commenting these out in case one is the “culprit”?
Thanks!
Hi Richard,
I’m sorry but we don’t provide specific timeframes for fixes – simply because we would not wish to set your expectations inappropriately if for any reason (complications in the development pipeline, for instance) it turned out that we couldn’t turn the fix around within that window.
However, we realize this is impacting a number of customers besides yourselves and are actively assessing it. As Brook described, we’ve linked this topic to the report on our internal bug tracker and we will do our best to keep you posted 🙂
Thanks, Paul:
Also we have noticed that the normal posts are also sorting by status – with all the draft ones at the top. So it’s a wider issue than just the Woocommerce products. However, the posts list in correct date order on the front end.
We have actually had some other reports of this sort of issue impacting the admin posts list – so perhaps the underlying issue is one and the same (though, so far, we’ve been unable to replicate that, either).
Would you like me to give you access to this site?
Thanks for the export – however it doesn’t seem to hold the key to this problem.
As noted before, our general policy is not to log into customer’s own WordPress sites – but it seems like it could be worthwhile making an exception here.
Are you still open to extending admin access to your test site? If so and if you can furnish us with credentials by private reply that would be great and perhaps we’ll gain some more insight into the issue.
I do have to make it clear however that we cannot accept any responsibility for problems that might result from the troubleshooting process (changing settings and the active theme/plugins is a part of the process) and so we’d recommend making a backup prior to providing us with access.
I hope that’s ok, particularly in the context of your dev site – if it’s still available – and look forward to hearing from you 🙂
OK – it definitely sounds unusual and I can’t think of a reason for saved license keys to suddenly just drop – but lets’ leave this open for the time being and if you do hit it again, please just let us know 🙂
Hi @kotakows,
The newly introduced shortcodes provide a means of embedding our range of widgets in new and exciting ways – for needs beyond this, you would need to do a little creative thinking and possibly build out a customization 🙂
If you’ve got further, more specific questions please do feel free to ask them – but if you could do so in new topics, outside of the pre-sales forum (since we don’t deliver technical support here) that would be great.
Thanks!
Thanks!
Turns out to be a simple CSS conflict. This code, which you could for instance add to a custom tribe-events/tribe-events.css file within your theme, should fix it:
.single-tribe_events #tribe-events-content form.cart { display: block !important }Hi Bill,
I think you must have posted the “monstrous link” while I was still typing my last reply, so I didn’t see it – apologies!
In any case:
Your Google URL – this simply leads to a Google Calendar page, it isn’t iCal data and so it won’t be accepted by itself. Were you trying to highlight some other URL that can be found within it?
Gun Show 2 – this event provides the following iCal URL – http://contracostafair.com/event/gun-show-2/?ical=1&tribe_display= – and I have no problem importing with this. What error are you finding here and which URL exactly are you providing to the importer?
Pittsburgh Steelers – whether I or a colleague test on Apple devices with the actual iCal app or we otherwise inspect the calendar URLs on this page, something is amiss and it doesn’t seem to behave quite as you would expect. They are either devoid of any events or else are mal-formatted, or perhaps both of those things.
To summarize: I appreciate this may be frustrating, but I’m not sure there is much more we can or should do. Many of the URLs you’ve provided have either had no event data, malformed data or just aren’t pointing to iCal feeds.
One or two have been valid, however, and work as expected.
