Woocommerce Orders order affected by 3.11

[Paul Gray]

This reply is private.

[Barry]

Thanks, Paul:

Also we have noticed that the normal posts are also sorting by status – with all the draft ones at the top. So it’s a wider issue than just the Woocommerce products. However, the posts list in correct date order on the front end.

We have actually had some other reports of this sort of issue impacting the admin posts list – so perhaps the underlying issue is one and the same (though, so far, we’ve been unable to replicate that, either).

Would you like me to give you access to this site?

Thanks for the export – however it doesn’t seem to hold the key to this problem.

As noted before, our general policy is not to log into customer’s own WordPress sites – but it seems like it could be worthwhile making an exception here.

Are you still open to extending admin access to your test site? If so and if you can furnish us with credentials by private reply that would be great and perhaps we’ll gain some more insight into the issue.

I do have to make it clear however that we cannot accept any responsibility for problems that might result from the troubleshooting process (changing settings and the active theme/plugins is a part of the process) and so we’d recommend making a backup prior to providing us with access.

I hope that’s ok, particularly in the context of your dev site – if it’s still available – and look forward to hearing from you 🙂

[Paul Gray]

Sure no problem – will set something up. It you break the dev site that’s no problem – it’s what it’s there for!

[Paul Gray]

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[Barry]

Thank you!

I have created a helper plugin and I believe that fixes this problem: can I ask you to login (to the dev site) and confirm, just in case I missed an aspect of the issue?

(The plugin incidentally is named “Tribe Admin Helper: Temporary Fix” – assuming it helps you need only keep it in place until we issue a substantive fix for the problem in a future update – additionally, you are of course free to add it to your production sites.)

[Paul Gray]

Looks fine to me. I’ll add the plugin to the other sites and let you know if I spot anything. Thank you.

[Barry]

Great – I’ll keep this open in the interim in case you do find anything.

Thanks for your patience while we worked through this.

[Paul Gray]

Seems all fine on the other sites as well. Thank you.

[Barry]

Fantastic: once again, we appreciate your help and cooperation here – we’ll aim to deliver a substantive fix as quickly as we can.

As a token of our appreciation, please find below a coupon you can use sometime in the next year when you either renew one of your personal licenses or if you decide to purchase a new personal license for another of our products 🙂

[Barry]

This reply is private.

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