Woocommerce Orders order affected by 3.11

[Paul Gray]

HI

We noticed this morning on two different sites – that the order of the Orders in Woocommerce has been changed. They previously listed in date order but now they sort by Status. Deactivating Events 3.11 returns the sort order to normal.

Paul

• This topic was modified 10 years, 9 months ago by Paul Gray.

[Barry]

Hi Paul,

Strangely enough it’s not a problem I can replicate.

Are you positive the link is with The Events Calendar/WooCommerce Tickets 3.11? Even with them enabled, are you unable to re-order by date by clicking on the relevant column header?

Let me know how you get on!

[Paul Gray]

Yup, just checked this again on my http://www.hrreview.co.uk site. When The Events Calendar 3.11 is active the Order’s list by Status and even clicking on the Date header does not change it. When I disable 3.11 the Orders revert to normal listing plus the date header will once again toggle the list as it should.

Paul

[Paul Gray]

And have just done the same test on my http://www.symposium-events.co.uk site with the same results. Both are hosted on Pagely but have different themes.

[Barry]

This reply is private.

[Paul Gray]

Hi

We use the Calendar pro version on Symposium plus the Tickets plugin. We have the free version of Calendar running on the HRreview site. We did have the Pro version briefly installed on there at one time, but don’t use it now. I think it’s deactivated rather than deleted.

The issue is on both sites and applies to the pro and free versions.

Paul

[Barry]

Thanks for clarifying, Paul.

We have the free version of Calendar running on the HRreview site.

OK, but you also are using WooCommerce Tickets there, too, right?

Generally we would ask that you purchase the appropriate number of personal licenses in such a case or a license that covers multiple domains 🙂

The issue is on both sites and applies to the pro and free versions.

Fair enough – let’s move forward on that basis.

However, as before I cannot replicate and nor can my colleagues. Do you have a test site available? With only WooCommerce (which version are you using, incidentally?) plus The Events Calendar and nothing else – just a default, unmodified theme – can you see the same problem there?

Occasionally plugin or theme conflicts are compound in nature, so it may not be as straightforward as a problem caused by The Events Calendar by itself (in fact, right now, I strongly suspect it is not). Trying it out without anything else running but those components would be a good way to help determine this.

[Paul Gray]

PS – I reported the issue from the http://www.HRreview.co.uk site because the problem is the same – but because we are not actively using the plugins I could test the issue there without interfering with our main business site. When you asked me to retest, I took a chance and deactivated 3.11 on the main (Symposium) site – but that can cause issues with customers not being able to access events and is not ideal. The Symposium site is the one with the licence attached. The HRreview site just runs the free version. I don’t think we are in breach of any terms although perhaps I could have filed the support request more clearly from the licensed site.

[Paul Gray]

Sorry – no. Let me be clear. We are not using Tickets on the HRreview site – just the free version of the Calendar. We are using Tickets and the Pro Version of the Calendar on the Symposium site. We don’t sell event places on the HRreview site but we have used the Calendar RSS feed for some newsletters and previously used the widget to list event dates – we then forwarded clicks to the Symposium site. So all the paid versions are on the Symposium site.

[Barry]

Got you – thank you taking the time to clarify, it’s much appreciated.

Are you in a position to do some further testing as outlined above? I realize it involves some extra work, but since we’re unable to replicate it seems like the best way to move forward.

[Paul Gray]

Yup will do. I’ll update you when done.

PG

[Paul Gray]

Okay so on the test site at dev.symposium-events.co.uk – I changed the theme to the TwentyFifteen theme and deactivated all plugins except:

– Woocommerce Version 2.3.13
– The Events Calendar Version 3.11
– The Events Calendar Pro Version 3.11
– The Events Calendar: WooCommerce Tickets Version 3.11

Still have the same problem. Orders list by Status. Clicking date does not reorder.

Would you like me to give you access to this site?

Paul

[Barry]

I’m afraid that under the terms of our current support policy we are unable to do so:

• Could you provide a database dump (from the dev site)? While you cannot upload them to the forum directly, if you could upload it to your own/another site like Dropbox and share the link via a private reply, that could be useful
• On looking at the frontend of your dev site, numerous 404s occur in relation to JS/CSS assets – this may be particular to the dev site and the way it’s configured but it did make me curious – are you familiar with using your browser’s developer tools and, if so, do you notice any comparable problems in the WooCommerce orders screen (can you list them here if so)?

[Paul Gray]

Could all the 404’s on the dev site be because you asked me to turn off all the other plugins – which means most of the site is not working? Or maybe because we only copied over some of the main site when we set this up.

I’ll sort the data out but it may be tomorrow as we are long past the end of the office day here.

Thanks for the help so far. Watch this space…

[Barry]

Could all the 404’s on the dev site be because you asked me to turn off all the other plugins

I’m inclined to think not – some related to your theme stylesheet, for instance.

I’ll sort the data out but it may be tomorrow as we are long past the end of the office day here.

Awesome, thank you for your patience and cooperation as we work through this. It would be fantastic if we could pin down the cause 🙂

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