[Barry]

This reply is private.

[Barry]

Hi Shayne,

If you were to create a test event (perhaps using a date far in the future to reduce the chances of visitors seeing it, or else maybe you could use a staging/test site for this) and replicate things there that would be great 🙂

What Andras is basically suggesting is that if you find the ticket form does disappear as expected from single event pages, but it’s just that it lingers on upto 24hrs later than expected, then it is the same bug we know about and plan to fix shortly.

On the other hand, if what you are experiencing is quite different then we’d love to poke at this some more so we can get a bug report in front of the development team.

Does that make sense? Let me know if I might be able to clarify further!

[Barry]

This reply is private.

[Barry]

Hi Yannick,

Julie was just sharing a link to a post on developers.facebook.com which highlights that the review process is now open.

As mentioned earlier, we’ve taken advantage of this and are waiting for feedback/a final outcome, but that’s in Facebook’s hands and we can’t predict when that will happen 🙂

[Barry]

Thanks, we’ve been following pretty closely ourselves 🙂

As they note, app review was re-opened and we certainly jumped on that as quickly as we could, however at this time we’re still waiting out on a response/confirmation (and expect they may have quite a backlog to work through).

[Barry]

Thanks for those notes 🙂

in my initial testing, I seem unable to replicate the same thing

Understood — though this will potentially make it pretty challenging to figure out what went wrong. Is it possible for you to share a database dump via private reply so we can inspect things in a little more detail?

If you can, please share via Dropbox, Google Drive or a similar service (for larger files that’s often easier than trying to upload directly to the Help Desk).

Thanks!

[Barry]

Great: I submitted two test orders and received the order receipt email, I’ll wait on the orders being updated to a status that triggers the ticket emails and see what happens 🙂

[Barry]

Hi Yannick,

I’m afraid we can’t offer any guarantees on this one.

Facebook have opened up the process through which we can apply for permission to resume some level of service, but we’re still waiting for a decision to be made and it’s unclear exactly what capabilities we will or won’t have once we do hear back.

You are outside of the refund window and our hands are tied to some extent by what our payment processors will let us do on that front, but you are certainly welcome to apply for a refund and we’ll see what we can do:

theeventscalendar.com/knowledgebase/refund-policy

Alternatively, if you might be interested in any of our other products do let me know. We’d be more than happy to swap your license key for a different product 🙂

[Barry]

Hi Steve,

Thanks for reporting this!

Unfortunately I seem unable to see the same thing. To confirm: 16 separate attachments are coming through despite the order being placed for just 4 tickets?

Do you happen to have or can you create a zero-cost test event that I can visit to check this out?

[Barry]

Glad you figured it out, Rich 🙂

I’ll go ahead and mark this as “resolved” (it won’t close immediately, though, so if there are any notes you think might be useful for others please feel free to add them).

Otherwise, should we be able to help with anything else in future, please don’t hesitate to create a fresh ticket.

Thanks!

[Barry]

Hi Shirly,

Thanks for reaching out: I’m sorry to hear you’ve hit up against difficulties here.

As a first step I’d like to try and replicate the same arrangement that you configured for that event. It looks as if you are selling via Easy Digital Downloads, is that correct?

Can you give an example of the ticket setup you are using – for example, are you using shared inventory or anything like that? At least in my initial testing, I seem unable to replicate the same thing so I’d be grateful for any extra information you can provide that would help me isolate this problem 🙂

[Barry]

You’re welcome 🙂

I’m setting the status of this ticket to “resolved” simply because there is little else we can do directly at this time, but it will remain open for the next few weeks in case you do need to reach out about this same problem.

[Barry]

I’m not quite sure I follow the problem you’re experiencing with search (as a sidenote, the filenames unfortunately aren’t preserved once uploaded to the help desk).

It looks like you have at least one event that has “dog” in the title and after searching for this, the result set is reduced to just that event.

That’s consistent with my own experience, but perhaps I’m misunderstanding?

[Barry]

Hi again @jmkreege,

We’re now positioned to test this … however, I found I could not replicate.

First I reviewed your system information and set my update authority to “overwrite” to match your own site configuration. I then created a new meetup (which imported successfully) and I subsequently changed only the date. When the import next ran, the date of my local copy of the event was updated as expected and no duplicates were generated.

I then repeated the test but changed a wider range of fields including the title, description and start/end times: again, things worked as expected and no duplicates were generated.

Are you still experiencing this? Can you point me to a good live example (if possible, can you additionally setup a clean environment running only The Events Calendar with your EA license key added and nothing else and see if the problem can be reproduced there? poopy.life, despite the funny name, is a great way to quickly set this sort of thing up).

That leaves us with the canceled events issue. I do see the same thing and believe that, as with other import sources, this may be deliberate and will have to be handled manually. That said, I’ll certainly log a ticket for us to investigate if this specifically can be handled some other way.

[Barry]

Hi Joakim,

In my own testing, as was the case for Juan, there is no problem when rendering single events within a subdirectory-style multisite network.

I do see the “double sidebar” you are referring to, though: could this be specific to your theme? You mentioned testing in a clean install – did that include using a default, unmodified theme such as Twenty Seventeen and did you see any unusual artifacts then?

Last but not least … does changing the default template (visit Events ‣ Settings ‣ Display to find this setting) to “Default Event Template” or a different value help at all?

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