Help Desk

Duplicate Tickets being created

  • Posts: 3 Topics: 4
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    Event Tickets Extension: PDF Tickets is creating multiple tickets for orders and emailing them to customers.

    Most recent example: customer order 4 items and should receive 4 tickets but they received 16 tickets. The order amounts are correct on the Woocommerce pages but the tickets and check-in page are multiplying.

    Posts: 18146 Topics: 17 Answers: 973
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    Hi Steve,

    Thanks for reporting this!

    Unfortunately I seem unable to see the same thing. To confirm: 16 separate attachments are coming through despite the order being placed for just 4 tickets?

    Do you happen to have or can you create a zero-cost test event that I can visit to check this out?

    Posts: 3 Topics: 4
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    Hi Barry,

    Yes, I will create a zero cost ticket to test. It only seems to happen
    with every few orders.

    I’ll submit a few as well to see if I can get it to happen.

    *Steve Hamilton*

    *Office Manager*

    Posts: 18146 Topics: 17 Answers: 973
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    Great: I submitted two test orders and received the order receipt email, I’ll wait on the orders being updated to a status that triggers the ticket emails and see what happens 🙂

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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