[Barry]

Hi John,

That does indeed look like a nice layout!

The best starting point if you want to learn how to safely customize our views is our Themer’s Guide:

theeventscalendar.com/knowledgebase/themers-guide

I’d recommend spending some time becoming familiar with those concepts and begin working from there (perhaps you could even reach out to the team behind that other site and ask if they can share any of their code, and or check and see if you might be able to hire the same team) 🙂

[Barry]

Hi @danfeeley,

Sorry to see you’ve hit up against some difficulties – I can certainly see what you mean and will make a note for us to look at this in more detail.

In the meantime you could try adding this CSS to a custom tribe-events/tribe-events.css stylesheet within your theme:

@media screen and (max-width: 768px) {
    .tribe-events-list-event-description { clear: left }
}

It’s possible this would also work as an extension to your existing theme’s stylesheet, but I’d recommend the “official approach” of a tribe-events.css file described above 🙂

Does that help in the interim?

[Barry]

Hi Martina,

I’m sorry to hear you’ve experienced some difficulties.

After the latest update, I had some problems with Venues and Organisers not working, because the system believed that I had used the license key somewhere else.

Please be assured that the presence or absence of license keys does not actually impact core functionality in this way: whether your key is valid, has expired or even if it hasn’t been entered, our plugins should continue working as expected.

Of course, other bugs can and do surface and I suspect it was indeed some other problem you hit up against with regards to venues and organizers.

Now, a few days later, wordpress keeps telling me that I have to renew my license key.

That’s really strange.

Can you clarify where exactly you are seeing this and would you be able to share a screenshot? Though you cannot upload files directly to the forums, if you can upload it to your own WordPress site or else to a service like Dropbox you could then share the URL in your next reply.

Thanks!

[Barry]

Hi @grumpyted,

I’m sorry to hear that.

While logged in, can you try visiting the cart page first of all and remove anything that might already be in there. Then, return to the license key page and click on the Upgrade to Business link.

You should find a new item has been added to the cart – Events Calendar Pro – Upgrade for a cost of $60.00 and you can proceed with purchasing this.

Does that help? Please don’t hesitate to let me know if you have further difficulties.

[Barry]

Hi Andy,

Great question!

I don’t see why not = our plugins are nothing if not flexible – but it isn’t something that’s facilitated “out of the box”. Certainly if you were to take advantage of other features that come provided with WordPress itself, like user registration and profiles, you could roll what you have described into Community Events without too much work.

To summarize – it would need some customization work to achieve this, but nothing drastic 🙂

I hope that answers your questions but let me know if I can help with anything else.

[Barry]

Hi @a1goodlifecal,

I’m sorry to hear you’ve been hitting up against performance issues.

One of the first things I would normally recommend – month view caching – already seems to have been enabled (via Events → Settings → Display) so that’s great and has hopefully helped at least a little.

I wonder, how many events do you have in total? If you visit the admin events list you should see some figures at the top of the screen like this:

All (1,908) | Published (1,671) | Draft (3) ...

What do you see there?

Can you also tell me about the new server – is this a “pre-rolled” hosting package and can you give me some more details about the provider and what they offer, or if it is a VPS can you provide me with some more information on the specification?

Last but not least, have you tried using a caching plugin to help mitigate the problem?

[Barry]

Great!

[Barry]

Hi Bill,

Please avoid using private replies unless you are sharing information that you prefer not to expose publicly (such as a client URL that you’d rather not be visible to the whole world) – otherwise it can make the topic unreadable for others researching similar issues in the future 🙂

Was there a url or did you just note you are aware and working on it. hard to tell from wording if there was supposed to be a link or not for word “here”

Sorry for the confusion.

There is no URL, I was noting that we are aware of the problem and will evaluate “a change here in this area of the plugin,” … apologies for the clumsy wording!

Importing as .ics prohibits it from being seen as true .ics file. It’s like a .odf got loaded.

I’m sorry but I’m not too sure what you are referring to … if this is a separate problem from the general issue where you cannot seem to import event data from valid iCal URLs into your own WordPress site, please do create a fresh topic 🙂

Thanks!

[Barry]

That’s not a silly question by any means, Aaron, but it would be great if you could post it in a fresh support topic: it can quickly become confusing to have multiple voices in the same topic especially when each is asking a different question 🙂

[Barry]

Certainly — and I have linked this topic with the corresponding report on our internal bug tracker, so as soon as we have news of a fix/decision we’ll do our very best to let you know 🙂

[Barry]

Great, thanks Bill.

Why are .ics files being imported into media library?

I believe this is a side effect of our use of WordPress’s media uploader – however we have a note on our internal bug tracker to check this out and evaluate a change here 🙂

[Barry]

Ah, I see – so you want to alter the view selector icons.

Well, there are a few ways you could go. If you prefer not to rely on a purely CSS-based approach for any reason you could still use CSS to remove the existing icons – and alter the actual list view selector output so they are formed using image tags, or something of that nature.

In tandem with the instructions in the Themer’s Guide for safely overriding templates, you may wish to try modifying the modules/bar.php template and see if you can do things that way (again, that’s probably only worthwhile if you can’t do what you need with CSS alone, or prefer not to) 🙂

[Barry]

Glad that helped 🙂

[Barry]

Awesome 🙂

[Barry]

Hi Bill,

I’m sorry for the continued difficulties – that’s pretty puzzling.

To clarify, though, it would still be worth deactivating W3TC just as you would with any other plugin when testing for conflicts – as it too could be a source of this problem (to be clear, all I meant in my last reply was that there was no need to actually send them a support request until/if you identify it as being a problem).

Please also note that – though we’d love to get this up and running – if it is proving to be too troublesome for any reason on your own installation you are probably still within the refund window (and you could simply email us at support [at] theeventscalendar [dot] com with a copy of your purchase receipt to request that).

Naturally we don’t want to lose you and would rather find the answer to the problem, but I did want to make the offer 🙂

[Author]

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