License key does not save

[Martina]

Hi everyone,

I had the PRO plugin running for 5 months now, it expires in January 2016. After the latest update, I had some problems with Venues and Organisers not working, because the system believed that I had used the license key somewhere else. Which I didn’t, I currently only own 1 wordpress page. After a short visit to my admin account here that got fixed by re-adding my domain.
Now, a few days later, wordpress keeps telling me that I have to renew my license key. When I try to save it, I get a positive response with a correct expiry date in 2016. But the key is not saved. Whenever I reload or re-visit the page, the key is not there.

What can I do?

[Barry]

Hi Martina,

I’m sorry to hear you’ve experienced some difficulties.

After the latest update, I had some problems with Venues and Organisers not working, because the system believed that I had used the license key somewhere else.

Please be assured that the presence or absence of license keys does not actually impact core functionality in this way: whether your key is valid, has expired or even if it hasn’t been entered, our plugins should continue working as expected.

Of course, other bugs can and do surface and I suspect it was indeed some other problem you hit up against with regards to venues and organizers.

Now, a few days later, wordpress keeps telling me that I have to renew my license key.

That’s really strange.

Can you clarify where exactly you are seeing this and would you be able to share a screenshot? Though you cannot upload files directly to the forums, if you can upload it to your own WordPress site or else to a service like Dropbox you could then share the URL in your next reply.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts