[Barry]

Hi Jose,

Caroline’s out this week but I’d be happy to help further if I can 🙂

It looks like you have some caching and optimization work and I believe that could be getting in the way, here. What I’d recommend in the first place is (temporarily) deactivating W3 Total Cache, just to see if that is the root cause here.

From there we can think about strategies to get things back on track, hopefully without losing W3 altogether 🙂

Thanks!

[Barry]

Hi Debra!

The next/previous month navigation will indeed be hidden unless there are events that users can navigate to. I notice you also mentioned ‘year’ navigation – I’m not quite sure what you mean by that, though. Can you elaborate?

Thanks 🙂

[Barry]

Hi Joseph,

Sounds like you’ve made a fantastic start!

The bad news is, the purchaser name as listed in the admin attendee table is derived from the order data. If a customer purchases 2 tickets, then there is only one purchaser and there’s no perfect way to workaround this … however, if you are using Event Ticket Plus you could potentially use custom ticket meta data to collect individual attendee names.

Question: when I look at your license keys, I don’t actually see an Event Tickets Plus license amongst them. Did you purchase a license key under a different account?

Thanks!

[Barry]

Hi Gary,

Great question!

With some customization work that is probably possible. To put forward a simple alternative, though, how about using the [tribe_mini_calendar] shortcode instead?

If that isn’t viable, we can look at other options (though please bear in mind the degree of support we can offer for customizations tends to be limited).

Thanks 🙂

[Barry]

Hi Johannes,

One approach would be to take your existing result set then iterate through all of the tickets and discard those that are not current or are out of stock. You could then cache the result.

It would probably also be possible to craft one or more queries to get at the same data; which works and performs best probably depends on the number of events and tickets you are dealing with.

Let me know if you need further help!

[Barry]

Hi Margarita,

I wouldn’t have thought that running this from within a multisite network would trigger that issue, but it’s possible. To be clear: are you running this from the ‘parent’ site, or from a child site?

Thanks!

[Barry]

Hi Patrick,

Thanks for your interest in our plugins 🙂

I’d like to show only the list view with two filters: first the date filter and second the category filter.

If you combine The Events Calendar and Filter Bar, you will be able to allow your users to filter by both those things (however – though I’m not clear if this is what you need – if you wish to hide other default search fields, some minor customization work would be required).

For example there are two events, event A from March 2017 until June 2017 and event B from May 2017 until November 2017. When the user picks the date 27 April 2017 in the filter, it should only show event A and if he picks the date 15 May it should show both.

Understood. This is definitely possible – via some customization work – but is not something the plugin itself supports by default.

The second question is: is it possible to insert the category filter on the same level as the date picker? In your documentation I only see the main filters (date, search and near) on the first level an the other filters like category are on a second level the user has to unfold.

Again, this is possible as a customization — but I should be clear that it is something you would need to drive forward under your own steam. The team are always happy to help where they can and point users in the right direction, but some more advanced tasks like this are generally outside the scope of support (and I wanted to be clear about that before you make a purchase).

I do hope that answers your questions and if we can help with anything else, definitely let us know 🙂

[Barry]

Hi Nicholas,

Thanks for contacting us!

I’ve been investigating recurring events and their tickets recently. It really seems that I can’t assign stock level for each ticket in an event series as it’s only one product in WooCommerce terms.

This is true: in fact, at this time, we do not support the use of tickets with recurring events.

However the main problem is how to connect these two (events AND tickets) together? Can I use any interface to do this? Or do I have to go directly to database and alter data there?

Great question!

Tickets – the products themselves – are connected to events via references maintained in the post meta table. Each ticket (product) has a _tribe_wooticket_for_event key and the value is simply the post ID of the corresponding event.

Does that help at all? I’d recommend inspecting the following source file to learn more about the various post meta relationships that are maintained:

src/Tribe/Commerce/WooCommerce/Main.php

Good luck with the project!

[Barry]

Hi Guillaume,

Thanks for contacting us 🙂

Do you have any updates on when this will become available?

This is on track but I’m afraid I cannot offer up a precise date at this time.

We’d like to use the JSON API to integrate the calendar directly into our print workflow. Would the engineers working on this maybe be interested in having a chat about how we’re planning to use this?

We’re always interested in learning more about potential use cases: if you wish to email us with an outline of what you envision, it would be great to hear from you 🙂

[Barry]

Hi Edwin,

Thanks for considering our plugins!

Is it possible to have unique URL for our event? Would it be possible to have URL such as: https://<eventname&gt;.com or would it have to be one of the following: https://<eventname&gt;.theeventscalendar.com or https://tickera.<theeventscalendar&gt;.com. (on premise vs hosted)

Event Tickets and Event Tickets Plus are both WordPress plugins, so you need to have an existing WordPress site to use them. What’s great about that is it becomes really easy to use any domain you have registered 🙂

Is it possible to use custom payment gateway? We need to use VeriTrans/MidTrans Indonesian payment gateway.

Event Tickets Plus is designed to work well with WooCommerce and Easy Digital Downloads – both of which are leading ecommerce platforms for WordPress. As a consequence, you can use any payment gateway that they support – and there are many!

Is it possible to generate PDF tickets to be printed and sold manually/cash payment?

By default, the tickets are sent out via HTML emails rather than PDF attachments. In terms of manual processing, if you are also using WooCommerce you can certainly create manual orders for tickets and – with a little bit of customization work – capture and print the resulting emails.

Is is possible to have different ticket class (such as VIP tickets)? Is it possible to configure the check-in process to deny check-ing in lower class ticket from certain entrance doors?

You can define as many different ticket types per event as you please. In terms of denying access to certain doors, this is something your check-in staff would need to manage (but because our attendee screen makes it easy to see what sort of ticket was purchased, this should be pretty straightforward) 🙂

We are planning to use QR code for the tickets. Does your check-in app support reading QR code from mobile device display? If you support multiple mobile device to perform check-in, how do the devices prevent a ticket from being checked-in multiple times from different event entrance doors

Yes – scanning a ticket QR code will open the attendee screen in a web browser and cause the ticket in question to be checked in. In the scenario you describe, though, manual work by your staff would be required (perhaps checking the ticket type is valid for a given entrance door).

I hope that answers your questions and I would highlight that Event Tickets itself is free (it doesn’t have all the features, such as QR codes, that we’ve talked about – many of those are added by Event Tickets Plus) but it might help you to test things out before making a purchase.

[Barry]

OK, well we can certainly look at revising the behaviour of the plugin with regards to the Filter Bar’s open/closed state.

With regards to the translation issues, we’d love to hear more but it would be optimal to list the problems you are facing in a new topic as we do try hard to stick to one issue per thread. If you could provide specific examples, that would be particularly helpful.

So if you don’t wan’t to finish your plug-in make a “disable updates” button, so we can actually HARD HACK the issues for good ourselves.

We wouldn’t recommend ‘hard hacking’ the plugin and have no plans to introduce a button that disables updates, however you could of course remove your Filter Bar license key (without one, you won’t receive automated updates) and, if you are hacking it anyway, you could also change its name and version number, etc.

All in all, I’m sorry to hear the plugin hasn’t met your needs and, again, we’ll review your findings with regards to Filter Bar and consider ways to improve on this.

[Barry]

Great to hear that. It could certainly be confusing, though, and so we really appreciate you highlighting this. Once we have some progress to share we’ll be sure to let you know by updating this thread 🙂

[Barry]

OK – that makes sense.

What you’ve described is not something that the plugin supports “out of the box” however you could certainly propose this as a future feature for our consideration and, independently of that, it would also be possible to build it as a custom extension 🙂

While we can’t assist with in-depth customization work, we do have a range of resources that might prove useful if you want to take this further:

• Themer’s Guide
• Using tribe_get_events()
• Technical docs

There are also some talented folks who can assist further if you need extra help.

Good luck!

[Barry]

I’m afraid not, as a custom dev task it’s really something we’d need to leave in your hands.

Good luck!

[Barry]

When I did this, adding the calendar to my Google Calendar I couldn’t even get events in the previous (March) or next month (May) to be displayed.

The iCal feed generated by The Events Calendar by default only includes current and upcoming events – not past events. It’s also limited in terms of how many events it contains (deliberately so, just as the regular events list is limited, to avoid database-breaking queries).

That might explain the range of events you were able to access via Google Calendar.

I would like to have users subscribe to the iCal feed and then when I push events to it it will automatically display on their calendar.

Many calendar apps – Google Calendar amongst them, I believe – can effectively do this by periodically checking the feed and pulling in any fresh event data.

How frequently may be configurable depending on the app (and, perhaps, some apps won’t allow this at all and one-time imports are all you’ll be able to do). Really, the best thing to do is check the instructions for the app in question and see what they allow.

I hope that gives you some avenues to explore 🙂

[Author]

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