Presales questions

[Edwin]

Hello,

Hope everything is well with you. We are interested in your service for event ticket management. We have some questions about your service below:

– Is it possible to have unique URL for our event? Would it be possible to have URL such as: https://<eventname&gt;.com or would it have to be one of the following: https://<eventname&gt;.theeventscalendar.com or https://tickera.<theeventscalendar&gt;.com. (on premise vs hosted)

– Is it possible to use custom payment gateway? We need to use VeriTrans/MidTrans Indonesian payment gateway.

– Is it possible to generate PDF tickets to be printed and sold manually/cash payment?

– Is is possible to have different ticket class (such as VIP tickets)? Is it possible to configure the check-in process to deny check-ing in lower class ticket from certain entrance doors?

– We are planning to use QR code for the tickets. Does your check-in app support reading QR code from mobile device display? If you support multiple mobile device to perform check-in, how do the devices prevent a ticket from being checked-in multiple times from different event entrance doors

[Barry]

Hi Edwin,

Thanks for considering our plugins!

Is it possible to have unique URL for our event? Would it be possible to have URL such as: https://<eventname&gt;.com or would it have to be one of the following: https://<eventname&gt;.theeventscalendar.com or https://tickera.<theeventscalendar&gt;.com. (on premise vs hosted)

Event Tickets and Event Tickets Plus are both WordPress plugins, so you need to have an existing WordPress site to use them. What’s great about that is it becomes really easy to use any domain you have registered 🙂

Is it possible to use custom payment gateway? We need to use VeriTrans/MidTrans Indonesian payment gateway.

Event Tickets Plus is designed to work well with WooCommerce and Easy Digital Downloads – both of which are leading ecommerce platforms for WordPress. As a consequence, you can use any payment gateway that they support – and there are many!

Is it possible to generate PDF tickets to be printed and sold manually/cash payment?

By default, the tickets are sent out via HTML emails rather than PDF attachments. In terms of manual processing, if you are also using WooCommerce you can certainly create manual orders for tickets and – with a little bit of customization work – capture and print the resulting emails.

Is is possible to have different ticket class (such as VIP tickets)? Is it possible to configure the check-in process to deny check-ing in lower class ticket from certain entrance doors?

You can define as many different ticket types per event as you please. In terms of denying access to certain doors, this is something your check-in staff would need to manage (but because our attendee screen makes it easy to see what sort of ticket was purchased, this should be pretty straightforward) 🙂

We are planning to use QR code for the tickets. Does your check-in app support reading QR code from mobile device display? If you support multiple mobile device to perform check-in, how do the devices prevent a ticket from being checked-in multiple times from different event entrance doors

Yes – scanning a ticket QR code will open the attendee screen in a web browser and cause the ticket in question to be checked in. In the scenario you describe, though, manual work by your staff would be required (perhaps checking the ticket type is valid for a given entrance door).

I hope that answers your questions and I would highlight that Event Tickets itself is free (it doesn’t have all the features, such as QR codes, that we’ve talked about – many of those are added by Event Tickets Plus) but it might help you to test things out before making a purchase.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts