[Barry]

…One other thing: on reviewing your system information it appears you are a few versions behind. Numerous bug fixes including some relating to attendee meta handling have been put in place since then — would it be possible for you to update as an initial step?

[Barry]

Hi Charlie,

Thanks for contacting us, I can imagine that would be problematic and I’d love to look into this with you.

I’m certainly aware of a similar report but so far have been unable to replicate this: can you tell me which payment gateways were used for the transactions in question?

[Barry]

Hi Lindsey,

Thanks for contacting us though I am sorry to hear you are experiencing difficulties.

As a first step, can you login to your (new) site and visit the Settings → Permalinks screen: you don’t need to change anything, though, as just visiting this screen causes WordPress to ‘refresh’ its list of rewrite rules which are used to ensure the correct pages can be found and loaded.

Can you try that and see if that resolves things?

[Barry]

Hi Ronald,

Thanks for your interest in our plugins!

While that doesn’t sound like the sort of workflow that is supported by default I have no doubt it could be created via a series of customizations: our plugins offer some pretty slick behaviour out of the box but are also an awesome platform on which to build highly tailored experiences like you have described.

With that said, based on your description, it would be beyond the scope of support for us to guide you through something like this so you’d certainly need to invest some amount of time and energy into crafting what you are seeking (or indeed outsource that work).

If you do want to give this a go, you could probably make some great headway in terms of determining what is possible via just The Events Calendar (our free plugin). You might then consider these premium offerings to add more advanced filtering options and enhanced location support:

• Events Calendar PRO
• Filter Bar

If I can answer anything else, please do let me know 🙂

[Barry]

Hi Vanessa,

Thanks for contacting us — though I’m sorry to hear things are not working quite as expected.

I’m curious: if you set up a ‘regular’ product (ie, not a ticket) for testing purposes and run through the purchase process, are the relevant order emails sent? What I’m basically wondering is whether this is an issue with Event Tickets/Event Tickets Plus or something that happens more generally within your WooCommerce setup.

In that vein, if you visit WooCommerce → Settings → Emails can you confirm that the relevant emails are in fact currently enabled?

Thanks!

[Barry]

Hi Alexander,

Sorry to hear you are facing difficulties. In this case, rather than deactivate all other plugins etc, would it be possible for you to deactivate only WP Accelerator (and any other caching plugins you might have enabled) and additionally add the following line to your wp-config.php file:

define( 'SCRIPT_DEBUG', true );

If you can let me know when that’s done I’ll take another look and see if I can determine the source of this issue and – hopefully – a fix.

Thanks!

[Barry]

Hi Karen,

The question is: why was I prevented from importing or creating imports with only 21 scheduled imports.

I’m keen to answer that, too. Other users have certainly been prevented from importing, but not from adding new sources to import from (which is part of what you are describing). Let’s continue trying to get the staging site setup so we can continue troubleshooting this.

My staging site says I am out of installs. How do I get around that?

Event Aggregator licenses are not limited by the number of installations they are used on in quite the same way as other licenses, so this is surprising. Can you provide a screenshot of this?

Why is the help screen blank? I can start a new thread if you wish.

That’s often worth doing; but in this case let’s keep things contained in this thread. The steps we’re trying to follow in your staging environment (displaying answers) will hopefully help to solve this issue, too.

[Barry]

Thanks for confirming Sven and for sharing those details: should be useful for others in a similar boat ?

[Barry]

OK – so this sounds like an integration issue (where you want to marry up The Events Calendar with your theme and perhaps need make some tweaks in one or both to make that happen) rather than a bug on either side.

However, we don’t actually provide technical support here in the pre-sales forum. Given that and that fact that you don’t currently have an active license key, either, I’d recommend posting your question in the wordpress.org forums (that way, other members of the community who may also be using Listable may be able to help) or else it may be worth seeking assistance from the theme authors.

After being bounced from one service to the other and not getting any answer for the past 10 days

Again, I’m sorry for any confusion and any frustration this caused (and if you can link me to the spot where you were told this, I can review things) — but delivering technical assistance via the pre-sales forum generally isn’t something we offer.

[Barry]

Hi Nick,

That doesn’t look good at all!

It’s not what I experience with our demo site or even locally, though, which makes me wonder if there is perhaps a theme conflict in your case. Is that a possibility here?

I’m posting this issue here (again…) since I’ve been asked to post it on the “Pro” forum, but my licence is expired and I can’t post it.

I’m not sure why you would have been asked that, unless there was some confusion. Can you link me to that discussion? Generally, if you don’t have a valid license key and have a problem that can be replicated with just The Events Calendar, posting on our wordpress.org forum is just fine 🙂

[Barry]

Hi Andras,

Thanks for contacting us.

Unfortunately, the previous topic you referenced was actually attached to a different bug report (also relating to attendee meta and the checkout process, but distinct from what you described). For that reason, the dev team were unaware of this and this specific problem was not addressed: you have my apologies on that count.

Not having DIBS to hand I tested this out using PayPal. I added a ticket to the cart, complete with some values for the attendee meta fields I had setup, then proceeded through checkout to the PayPal payment screen. I then cancelled and returned to the checkout.

As you noted, the ticket was still in the cart. I then went through with payment again, but completed it this time: on reviewing the attendee list, the meta value I had supplied was present.

That could mean this is specific to the DIBS gateway; it could also mean I’m missing a step in my testing of this issue. Is there anything about the steps I described that is out of sync with what you are doing (setting aside for the moment that I am using PayPal where you have used DIBS)?

Thanks!

[Barry]

Do you happen to have a test or staging site (or can you create one by installing WordPress in a subdirectory, ie example.com/test)?

If you can and you add only The Events Calendar plus your Event Aggregator key and test things out there, I’d love to know if you see the same problem.

Though you aren’t the first customer to note this issue we’ve had a hard time replicating and following the above steps would give us a clean test of the issue without any of the same plugins or your theme of choice potentially getting in the way.

Is it possible to give that a go?

Thanks!

[Barry]

I would be happy to enable debug on my Staging environment, but obviously I am out of installs.

If you’re only using the license key on one site so far, adding it to your staging site should be perfectly fine 🙂

In this case – based on your description – the issue isn’t that the license key is being used on too many different web sites, but rather that you are (for some reason) prevented from adding further URLs to the list of sources to import from.

[Barry]

Hi Karen,

Thanks for bearing with us on this one — your patience is appreciated!

I’d love to clarify a couple of things, though. It sounds like there are two key problems: the first is that if you visit Events → Imports → New Import the plugin will not let you add any further URLs to import from. Is that correct? What if any error message do you see when you try to do this?

The second issue is that either the Events → Help screen or that screen and the main admin events list show as a totally white screen (which sounds rather like the result of what we call a ‘fatal error’). Does that sound accurate to you?

What would be awesome, if you feel comfortable doing this, is to temporarily enable WP_DEBUG – then see if you can capture any specific error messages that appear on the white screens or during your attempts to add more URLs for import purposes.

Let me know how you get on!

[Barry]

Sorry, William: we haven’t made any progress on this just yet. We’ll certainly update you as soon as we have something to report, though.

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