Required attendee information not saving

[charlie]

There are 2 time recently a user has purchased tickets either without filling in the required attendee details or for them failing to save. Screen – https://dl.dropboxusercontent.com/u/38180/screenshot-for-tribeevents.png

Reading other forum posts on this i checked to see if there was a failed payment preceding either order and can see for one there was and for another there might have been (i cannot access the 2 preceding order numbers to check).

[Barry]

Hi Charlie,

Thanks for contacting us, I can imagine that would be problematic and I’d love to look into this with you.

I’m certainly aware of a similar report but so far have been unable to replicate this: can you tell me which payment gateways were used for the transactions in question?

[Barry]

…One other thing: on reviewing your system information it appears you are a few versions behind. Numerous bug fixes including some relating to attendee meta handling have been put in place since then — would it be possible for you to update as an initial step?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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