[Barry]

Hi Nico,

We’re really sorry to hear that.

We did indeed have a few glitches yesterday following some updates that were rolled out but we’re confident they have now been resolved. Were you able to make your purchase in the end?

If you do hit further difficulties certainly let me know and I’ll do my best to provide further help.

Thanks for your support and your patience while we worked through this – your business is appreciated!

[Barry]

OK, that’s a very fair point: for list/upcoming event queries it naturally bases the query on ‘now’ (otherwise there would potentially be some number of expired events showing in the upcoming events list).

If that’s something you can tolerate or that is unlikely to be a problem owing to the distribution of events within your site then you could potentially modify the query appropriately.

add_action( 'tribe_events_pre_get_posts', function( $event_query ) {
	// Only modify event list queries
	if ( 'list' !== $event_query->get( 'eventDisplay') ) {
		return;
	}

	// Modify start date to always use 00 seconds
	$start_date = $event_query->get( 'start_date' );
	$start_date = preg_replace( '/^(\d{4}-\d{2}-\d{2} \d{2}:\d{2}:)(\d{2})$/', '${1}00', $start_date );
	$event_query->set( 'start_date', $start_date );
} );

The above is a possible start point, targeting only list view queries though it could potentially be widened and it reduces the accuracy to minute-level instead of to-the-second.

Would that help here, at all? You could of course tweak further to better fit your own data-set.

[Barry]

Hi Avi!

Thanks for contacting us and for your interest in our products 🙂

I should be clear, though, that we don’t deliver technical support here in the pre-sales forum. Are you an existing user of The Events Calendar and is your interest basically in customizing it further?

If so, the best place to seek help may be over with our wonderful community in the wordpress.org forums. It could also be helpful to link to some screenshots/mocks illustrating your end goal when you do so.

I hope that helps – and don’t hesitate to let me know if you have further questions in relation to our premium plugins specifically.

Thanks!

[Barry]

Well, apparently the staging site says I am out of installs

I’m sorry to ask again but I want to be crystal clear: it says you are out of installs in relation to Event Aggregator specifically — and you see this from within the Events → Settings → Licenses screen?

Is it at all possible for you to share a screenshot of that?

As to the HELP screen, it is blank. what do you suggest?

So, if you feel comfortable doing so, please temporarily enable WP_DEBUG – then see if you can capture any specific error messages that appear on the white or blank screens.

Let me know how you get on!

[Barry]

Glad it’s fixed 🙂

I’ll go ahead and close this topic but if we can help with anything else please don’t hesitate to post a fresh topic and one of the team will be only too happy to assist.

Thanks!

[Barry]

Hi!

There’s an easy way to remove that from both the shortcode and from the corresponding (events list) widget. Our Themer’s Guide goes into some more detail on this subject, but the basic idea would be to use a template override.

• Go to the plugin directory and copy src/views/pro/widgets/list-widget.php
• Place the copy inside your theme, ie YOUR_THEME/tribe-events/pro/widgets/list-widget.php
• Locate and remove the following chunk of code:

<p class="tribe-events-widget-link">
    	<a href="<?php esc_attr_e( esc_url( $link_to_all ) ) ?>" rel="bookmark">
        		<?php esc_html_e( 'View More&hellip;', 'tribe-events-calendar-pro' ) ?>
    	</a>
</p>

Does that help at all?

[Barry]

Hi – great question!

That is not directly supported, but it is possible to use Community Tickets to let organizers submit events with tickets – and split income received through ticket sales between that person and the site owner.

Our plugins are very flexible, though – so if you literally want to create some sort of paywall where users are charged a fee per submission that would certainly be possible through some custom dev work (while beyond what we can assist with, it should be a manageable task for most established WordPress developers).

I hope that helps and let me know if I can answer anything else 🙂

[Barry]

Hi Eric,

As the merchant you will normally receive a New Customer Order email from WooCommerce whenever an order is placed. Am I correct in thinking this didn’t come through (and that it didn’t accidentally end up in your spam or junk folder)?

Thanks!

[Barry]

This is really odd. OK – how about this: can you create a fresh WordPress installation, perhaps within a subdirectory (ie example.com/testwp). Install nothing except The Events Calendar and Events Calendar PRO, create some events and see if the same problem occurs there, too.

If it does, can you pause and let me know? While we don’t normally log into customer websites we’d be happier to do so within a test site if the issue can be seen there, too. If it can’t be seen, please also let me know and we can look at some further steps.

[Barry]

Excellent, glad it helped 🙂

I’ll go ahead and close this topic but if we can help with anything else please don’t hesitate to create a new topic and one of the team will be only too happy to help.

Thanks!

[Barry]

Hi @crharrison,

I’m sorry to hear you’ve hit up against difficulties with the single page navigation links.

While I can see the issue via the URL you provided I seem unable to replicate locally. That could mean a few things: my test may not be replicating your scenario accurately enough, or there could be a conflict with other plugins/your theme, or else it might be a known bug that has been fixed in one of our most recent versions.

At this time the site in question is a few versions behind. Could you update and see if that resolves the problem?

Thanks!

[Barry]

Hi @jonahgirl,

I’m sorry to hear you’re experiencing difficulties 🙁

Can you login to your site and visit WooCommerce → Settings → Email then locate and edit the Tickets email? Within that screen, change the text {sitename} to {site_title} and save.

Does that resolve this issue?

[Barry]

Hi PJ Collins,

Eventbrite Tickets will let you import from existing sources on Eventbrite (so long as the owners have made those events ‘public’).

Right now, that needs to be done on an event-by-event basis, there is no way at this time to continually import from a ‘feed’ on Eventbrite’s side.

That aside, it ought to fit your needs and you could absolutely combine it with Filter Bar to enhance the discovery process for your users.

I hope that helps but do let me know if I can answer anything else 🙂

[Barry]

Hi Gilles,

Great question!

There are a few options to mitigate the time queries like this one can take. It looks like you have W3TC installed which is great: does your host also offer object caching (memcache or redis)? If so, you can take advantage of this to great effect via W3TC.

Another option is enabling query caching at MySQL level and you may need to reach out to your host for assistance with that one, if it isn’t already enabled.

Would you be able to look into those?

[Barry]

Hi Abdulrahman,

Great question! However, right now, I’m afraid that isn’t possible. It could certainly be worth proposing this as a new feature, though:

tribe.uservoice.com

Other users will then be able to up-vote and comment on the idea, potentially helping to round it out and give us a better idea of how much demand there may be for this 🙂

[Author]

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