The import failed for an unknown reason

[rudiclausen]

Hi Is there any update on the fix of the failed import – lots of hours being spent on keeping manually track of new events and importing – and all scheduled events getting this message.
Is there any tip on what to do AND how to fix?
Best REgards
Rudi

[Barry]

Hi Rudi,

If possible can you visit Events → Help and scroll down to the Event Log: if this isn’t already set up, please select Full Debug as the logging level and try running some more imports. Then, return to the event log and copy any recent entries that have been recorded there so you can share them with us.

Besides that, I’d love some examples of the source URLs you are importing from, if you are happy to share (by private reply if you prefer).

Thanks!

[Barry]

This reply is private.

[rudiclausen]

This reply is private.

[Barry]

Rudi: would you be able to share your system information by private reply?

[rudiclausen]

This reply is private.

[Barry]

Do you happen to have a test or staging site (or can you create one by installing WordPress in a subdirectory, ie example.com/test)?

If you can and you add only The Events Calendar plus your Event Aggregator key and test things out there, I’d love to know if you see the same problem.

Though you aren’t the first customer to note this issue we’ve had a hard time replicating and following the above steps would give us a clean test of the issue without any of the same plugins or your theme of choice potentially getting in the way.

Is it possible to give that a go?

Thanks!

[rudiclausen]

This reply is private.

[Barry]

Unfortunately, so far, we’ve been unable to replicate this on our side – which of course makes it very hard for us to fix as we can’t see the problem beyond what you’ve described in your report here (it further seems to be only a few users who are hitting this).

So, keen as we are to reach some sort of resolution, we really would love for confirmation from a user like you as to whether this happens in a clean test environment or not.

I fully understand that you may not have the time to run through those steps, though, and we’ll continue to look out for other opportunities to get to grips with this.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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