Not receiving order notification email

[Vanessa]

When a customer purchases a ticket I am not receiving a ‘new order’ email. The customer is receiving an email of their tickets only.
I have discussed this with my hosting account Godaddy but they say that the email is not even relaying to them and advised I speak with my paid plugin which is you. Could you please advise how to fix.
Thanks
Vanessa

[Barry]

Hi Vanessa,

Thanks for contacting us — though I’m sorry to hear things are not working quite as expected.

I’m curious: if you set up a ‘regular’ product (ie, not a ticket) for testing purposes and run through the purchase process, are the relevant order emails sent? What I’m basically wondering is whether this is an issue with Event Tickets/Event Tickets Plus or something that happens more generally within your WooCommerce setup.

In that vein, if you visit WooCommerce → Settings → Emails can you confirm that the relevant emails are in fact currently enabled?

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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