Attendee data lost when woocomm ticket purchase is cancelled and then completed

[Andras]

In the latest release of ET/ETP 4.4.6, this issue is still present. Original thread:

Attendee data lost when woocomm ticket purchase is cancelled and then completed.

Answer to your question in the closed thread: This issue occurs when new tickets are ordered. Then the first try to the payment screen is cancelled by the user, the newly created order is set as cancelled as the message on screen states, but at the same time the cart still contains the ticket. When trying again to pay for the tickets, all custom ticket fields are lost when the new order is created and set to status processing. New tickets are created, but without any custom field values.

Supplied system status info is from our production site where we cannot inactivate other plugins or reset the current theme, but we tested this on our test installation with all plugin except woocommmerce inactivated and with twenty-sixteen theme active. This issue occurs both on the test site and the production site.

[Barry]

Hi Andras,

Thanks for contacting us.

Unfortunately, the previous topic you referenced was actually attached to a different bug report (also relating to attendee meta and the checkout process, but distinct from what you described). For that reason, the dev team were unaware of this and this specific problem was not addressed: you have my apologies on that count.

Not having DIBS to hand I tested this out using PayPal. I added a ticket to the cart, complete with some values for the attendee meta fields I had setup, then proceeded through checkout to the PayPal payment screen. I then cancelled and returned to the checkout.

As you noted, the ticket was still in the cart. I then went through with payment again, but completed it this time: on reviewing the attendee list, the meta value I had supplied was present.

That could mean this is specific to the DIBS gateway; it could also mean I’m missing a step in my testing of this issue. Is there anything about the steps I described that is out of sync with what you are doing (setting aside for the moment that I am using PayPal where you have used DIBS)?

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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