[Andras]

Hi tucsonspeedway,

Thanks for getting in touch.

There is a small bug in the version of Event Tickets you are using. Some information is not exported from the attendees table.

We have released a hotfix for this earlier this week. Please update the plugin and check if the issue still exists.

Looking forward to hearing back from you.

Cheers,
Andras

[Andras]

Hi willbee,

Thanks for reaching out to us!

We took note of your report on this bug we have with the PDF tickets extension and a bugticket is filed so our developers will take a look at it.

The original post is not closed yet, it is in ‘pending fix’ status, which means that we will update that ticket once a fix is realeased, so you will get notified if you have set that up. Also, if you have any further questions or just want to ping us about the status you can do that in that ticket as well. (That would be preferred to keep things clean.)

I understand this is a security issue for you. I will ping the extensions team to take a look at it as soon as possible. Thanks for your kind patience!

And of course I’m available should you have any more questions.

Cheers,
Andras

[Andras]

Hi Kat,

Thanks for reaching out to us. I’m really sorry about this duplication issue.

We have identified this glitch with Office 365 imports. (The iCalendar is the right choice for importing.)

Let me give you a little background on what is happening.

When events are created an exported (i.e. from your Office 365), all of the events receive a unique identifier (UID). The purpose of the UID is to identify this event. The standard is that this UID stays the same throughout the life of an event, so you can always identify the same event with the same UID.

Unfortunately Office 365 does not fully follow this standard and is giving new UIDs to events every time they are imported.

Another unfortunate thing is that there is no other way to securely identify an event as the same. It would be possible to use a combination like the title and the start date, but if one of those change, then it again would be considered a different event.

Likely this is what is happening and unfortunately at the moment there is nothing we can do about it. It’s in the hands of the Office 365 guys.

If you can share with me the URL you are importing, then I can check if this is the case. Please also share 1-2 events which are duplicating and also 1-2 which are not.

Thanks and cheers,
Andras

[Andras]

A user from the community provided a partial solution which works for them.

https://wordpress.org/support/topic/event-tickets-rsvp-functions-not-displaying-correctly-after-woocommerce-update/#post-9978230

Try and let me know if that helps.

Also there is a javascript error within Enfold. The developers of that theme might be able to help you with that. Here’s a screenshot you can share with them.

Cheers,
Andras

[Andras]

Hello Ryan,

Thanks for reaching out to us!

I’m really sorry about this issue with the counter. We are aware of this bug and have logged it already.

This is a conflict between Enfold, WooCommerce 3.2.x (or higher) and Event Tickets.

Once you deactivate WooCommerce the issue goes away. We still need to investigate this.

Since the issue comes out when activating WooCommerce it might be a good idea to contact their support team as well to see if they can help or give a pointer.

Cheers,
Andras

[Andras]

Hi Saulius,

Thanks for reaching out!

This looks like a duplicate of the following thread:

Calendar widget sidebar width too big

I’m going to close this to keep things clean. One of our support magicians will get in touch with you in the other thread as soon as possible.

Cheers,
Andras

[Andras]

Hi Laura,

Thank you for reaching out to us!

I’m really sorry to hear about the ticket stock issues you are experiencing.

The first part – seeing more available on the list view – is likely a bug we have just discovered.

Are those events using shared capacity? Could you please share with me some screenshots on how those tickets are set up?

Please also open the ‘Settings’ in the ticket section and send me a screenshot of that.

Were there any cancelled / refunded tickets or deleted attendees?

As for the second issue – seeing all zeroes – that looks like something new. You say “attendee count is correct if she clicks through”. Is that when you go to the Attendee list on the back-end? Do you see everything all right on the Attendee list?

Thanks and cheers,
Andras

[Andras]

Hi Steven,

Thanks for reaching out to us!

I’m really sorry about this email issue. We are aware of this bug and our developers started looking at it. Hopefully we will have a fix soon.

As a workaround, manually triggering the ticket email when editing the order, does send the ticket email. I know this can be cumbersome a bit especially if you have a lot of orders. Hang in there, we’re working on it.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

Hello Titus,

Thanks for sharing that.

I will need to as for some more info to be able to move ahead.

Please also enable WP_DEBUG_LOG in wp-config.php, just like before.

define('WP_DEBUG_LOG', true);

Then test your setup with the photo view as the home page. If there are errors, then a log file should be generated in the wp-content folder. Please share that file with us as well.

Do you also get the error if you set a different view as the default view and the home page? Or only with the photo view?

Thanks,
Andras

[Andras]

This reply is private.

[Andras]

Thanks for letting me know.

No worries, take your time. I’ll be here. 🙂

Cheers,
Andras

[Andras]

Hi Lance,

“soft 404s” are Google’s own concept and the exact criteria for what is and isn’t a soft 404 probably shifts a little over time.

We do take SEO seriously, however we can’t offer tailored SEO solutions, just like we can’t generally offer custom development services. Also, there is no one-size-fits-all solution for this.

The views that return no events, we could probably tweak them to return a straight 404 error, but probably that would be worse than the current situation.

Ideally what would you like to see here? Do they have specific thoughts on how we should handle the pages that trigger these soft 404’s? We’ve struck what we feel is a pretty good balance but we’re open to your thoughts and ideas.

Also, although we don’t really do this, I created a template override for you for the single venue page. If a venue has no events, then it will show nothing else, only the venue information. There will be no text like “There are no events found…”. If there are events, then they will show up. Give it a check. Instructions are at the top of the file.

https://gist.github.com/andrasguseo/5f3f4d32ca2a87482c47dd83da3008d7

Looking forward to hearing your thoughts on this.

Cheers,
Andras

[Andras]

Hi Lance,

Hmmm… The thing that comes to my mind is, you are getting a 200 because the venue page does exist, and maybe google gives you a soft 404 because there are no events listed on that page. This is a hunch only, I’m not quite sure how google does its magic.

What you can try is to create an event for one of those venues and check if that makes it disappear. That would confirm my hunch.

In the meantime I will ask for a 2nd pair of eyes to take a look at this, to get another angle.

Cheers,
Andras

[Andras]

Hi Ryan, hi David,

Thanks for reaching out again.

The filter should be firing to the best of my knowledge. 2-3 people other than me have tested the snippets I sent you and it was working for all of us. So this is a curious case.

I’m going to try to pull in an extra set of eyes to take a look at this.

As for sending test emails, I have a test site set up under a subdomain and make test purchases there. Other than that I guess it depends on what you use on your local machine as a local server, and if that allows smtp / email sending.

Andras

[Andras]

Hi Michael,

Thanks for getting back to us.

Sorry to hear that you are still experiencing this issue.

Could you send me some screenshots or a screencast on this while we start investigating it?

Thanks,
Andras

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