[Andras]

Hi Indici Opponibili,

Thanks for getting in touch! I’m sorry about this issue.

It happens sometimes that it takes couple of hours for the import to get enabled. You can try to make it happen by deleting your transients that have an expiry. The Transients Manager plugin is great for this.

Your license is valid, so there should be no issue with that.

Let me know if this helps.

Ciao,
Andras

[Andras]

Hi Linda and hi George,

@george, your issue is slightly different, I know which one it is. I would kindly like to ask you to open a separate ticket here in the helpdesk describing your issue and add this as a bugticket reference number to the post, so we know where to link it: #103831. Thanks a lot!

Nonetheless the same workaround should work for you as well.

@Linda, I believe we have identified the issue, and until the fix arrives I can suggest a workaround that should help.

Please copy the following snippet into your active theme’s functions.php file:

add_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );
function custom_tickets_attendees_expire () {
return 0;
}

Let me know if that helps for now.

Thanks and cheers,
Andras

[Andras]

Thanks Michael!

Please give me some time to investigate this.

Andras

[Andras]

Hello Rotary Chapel,

Our ticketing plugins do work together with WooCommerce and that is the choice of eCommerce platform of most of our users.

If you meant the ‘recurring tickets’ functionality, that is on our long term roadmap. At this point we do not have a fixed date when that will become live.

As for your refund, my colleague just processed it, so you should see the amount back in your account in a couple of days. If it is still not there in a week, then give us a shout and we’ll check.

Sorry to see you go, but I understand if our current functionality doesn’t suit your needs.

Hope to see you in the future and best of luck with your project!

I will leave the topic still open in case you have any questions and to report back when the refund has arrived.

Cheers,
Andras

[Andras]

Hi Oli,

Just wanted to make sure you don’t miss that snippet. 😉

No, we don’t have a working solution for that for any of the platforms.

As promised, I pinged the dev team and am waiting for a reply from them. I’ll get back to you when I have something.

One thing you could try is instead of using the event page to sell the tickets, you can use the WooCommerce product page for that, and look for an ajax-add-to-cart solution for WooCommerce. I’m pretty sure there is one, if it’s not built-in already.

Andras

[Andras]

Just read your current reply.

Could this be the reason why the export will not work on existing events?

I believe not, we just adjusted the wording and the looks on the back-end.

I would still be happy to receive a full database dump so I can dig into it. Please also share with me the ID or title of the event you are having issues with.

If the data shows on the back-end then it is recorded somewhere in the database.

Cheers,
Andras

[Andras]

Hi Michael,

Thanks for running further tests and sharing the results!

Could data recorded in an older version be ‘lost’ on update?

No, not really. The recorded customer data is not touched at all when updating, deactivating or deleting the plugin. So if you would remove all calendar plugins now and re-install them in 6 months, your data would still be there.

On some rare occasions with new major releases of the plugins it can happen that we re-structure how data is stored in the database, but we always take big care to stay backwards compatible in order not to mess up the data users already have. So this is highly unlikely.

I cloned an existing event. There are 2 extra fields not showing on export of the original event.

Did the existing event contain already attendee metadata?

With the “2 extra fields” you refer to the fields themselves or the data submitted in them?

If you submit attendee data to the original event, does it get recorded? (If the event is in the past, then you can try to move it to the future. Best would be on a test site.)

Is there anything else you can suggest to get the information?

If the data wasn’t ever recorded in the database, then I’m afraid there is nothing to be done.

If the data was there at a point in time, but disappeared, then a backup of the database might contain that information.

What can happen – this is a glitch we know of and are working on a fix – is a user submits a ‘space’ character, which passes even if the field is required.

Or what I can think of is that the string the user puts in the field is somehow invalid / corrupt and doesn’t get recorded. Can you share with me some sample strings a user would be submitting? Can it happen that they copy the string from a website and it contains some HTML code?

Andras

[Andras]

Sure, I fully understand that!

You can totally wait until the event is over and do the update then.

I also started testing this and will know more by then.

Good luck with your event and looking forward to hearing back from you.

Cheers,
Andras

[Andras]

Hello sheis,

Thanks for reaching out to us!

Sorry to hear about your troubles. Could you explain the steps in detail that you are taking?

This is the process of entering the license key:

• go to Events > Settings > Licenses tab
• enter the license key in the appropriate field
• wait for the green success message to appear below the field (screenshot)
• after the success message appears click on the ‘Save Changes’ button

Cheers,
Andras

[Andras]

Hi Mary,

Thanks for reaching out! Sorry to hear about this issue.

I checked you events page and I saw 2 errors in the console.

1. You have added the Google Maps API key in more places. One is enough.

2. There is some javascript error by ‘adrotate’.

I would first recommend to go through our conflict testing guide and see if that brings any thing to the surface.

Let me know what you find.

Cheers,
Andras

[Andras]

Hello Heidi,

Thanks for getting in touch!

I checked your system information – thanks for sharing – and I do not see Events Calendar PRO in it. You need to have PRO installed and activated in order to have recurring events.

Might be that something went amiss during the last update or it was removed by mistake.

You can download a recent version from your account here.

If you need help with the manual update, this article is your place to go.

Let me know if that helps.

Cheers,
Andras

[Andras]

Hey Dan,

Thanks for reaching out!

I’m sorry this bug is also affecting you. I have added your voice to the bugticket.

At this moment I don’t have any information when this is going to be fixed.

What would help is if you could share your system information with us. Thanks!

Do you experience this issue on the Community Events submission form or also on the back-end?

Cheers,
Andras

[Andras]

Hi Michael,

I just tested this with the most recent versions of our plugins and all worked well.

There are 2 things I can think of:

• There is a glitch in the versions of the plugins you are using. An update should fix this
• There is a glitch caused by the long field title
• Excel is messing around with the ‘N/A’ value, though it worked in my test

Can you please try the following:

• after creating a backup of your site (files and database) update the calendar and ticketing plugins to the latest versions
• Create the same scenario with a shorter field label
• Submit with some other value than ‘N/A’

Check if this solves the issue and let me know the results.

Cheers,
Andras

[Andras]

Hi Gil,

Excellent question there.

It is possible to purchase a subscription and disable the auto renewal. In this case you will still get support and updates for a year (until your license expires).

Once your subscription expired you will not be eligible for premium support and updates any more.

You can find more details in our support policy.

Let me know if you have further questions.

Cheers,
Andras

[Andras]

Hello rotarychapel,

Thanks for reaching out to us and I’m sorry to hear about your issues.

Please note that our plugins do not fully support tickets for recurring events yet.

If you set up a ticket for a recurring event, then that ticket will be visible on all instances of the event, and the stock / capacity will be valid for the events together. So if you set up a ticket with a stock of 1, if one ticket gets sold, then it is sold out for all events.

If you want to set up tickets for all instances of the recurring event, then you will need to break the recurring event apart and have separate events.

I hope this clarifies a bit. Please let me know if I can be of further assistance.

Cheers,
Andras

[Author]

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