Issue related to Recurring Events End sale date

[rotarychapel]

I have got your The Event Calendar Pro Plugin and having issue with Recurring Tickets.

http://gator3077.temp.domains/~rotarychapel/events/2018-05/

I am trying to setup multiple tickets for 5 events each day. Its Chapel website and we need to sell single ticket for each event. When ever I setup a recurring ticket. The end sale date keep messing up things. Its keep on ending on the date of First Event. I have tried to leave it blank but it keep filling up itself.

– second while testing when i buy a ticket from any date, the upcoming dates get out stock.

Need help asap.

thanks

[Andras]

Hello rotarychapel,

Thanks for reaching out to us and I’m sorry to hear about your issues.

Please note that our plugins do not fully support tickets for recurring events yet.

If you set up a ticket for a recurring event, then that ticket will be visible on all instances of the event, and the stock / capacity will be valid for the events together. So if you set up a ticket with a stock of 1, if one ticket gets sold, then it is sold out for all events.

If you want to set up tickets for all instances of the recurring event, then you will need to break the recurring event apart and have separate events.

I hope this clarifies a bit. Please let me know if I can be of further assistance.

Cheers,
Andras

[rotarychapel]

Hi Andras,

I am sorry, then this booking plugin no longer serve my purpose of buying it. Is there any hope that your team will come up with a complete integration with woocommerce in near future ?

Else I would like put a refund of my purchase. I want to create events for 2 years and would like it to be automated. Else I will go with Calendly which provide almost similar for now.

Thanks and look forward to your message.

[rotarychapel]

Hi Andres,

Can you please confirm when would be my refund put in process.

thanks

Regards
Rotary Chapel

[Andras]

Hello Rotary Chapel,

Our ticketing plugins do work together with WooCommerce and that is the choice of eCommerce platform of most of our users.

If you meant the ‘recurring tickets’ functionality, that is on our long term roadmap. At this point we do not have a fixed date when that will become live.

As for your refund, my colleague just processed it, so you should see the amount back in your account in a couple of days. If it is still not there in a week, then give us a shout and we’ll check.

Sorry to see you go, but I understand if our current functionality doesn’t suit your needs.

Hope to see you in the future and best of luck with your project!

I will leave the topic still open in case you have any questions and to report back when the refund has arrived.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts