[Andras]

Hi Antonio,

Thanks for reaching out to us!

We are unfortunately unable to provide support through our Pre-Sales forum channel, but you can head over to The Events Calendar WordPress.org support forums for assistance and answers.

If you have a PRO license, you can log into your account and get assistance through the PRO forums. If you need to reset your password, you can do so here. This will send an email to the account used when you initially registered for the support forums.

To get you started on the translations, these 2 articles from our knowledgebase  might help:

• https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/
• https://theeventscalendar.com/knowledgebase/adding-or-updating-a-translation/

Thanks for understanding!

Cheers,
Andras

 

[Andras]

Hi gtc888,

Thanks for reaching out and welcome to the forums!

That is a great question you have there. I believe I can help you out with this.

The way I understand it the different topics can be the different events. So “Topic A” is a full day event, and so on.

With Event Tickets you can set up tickets for all of the events. So each event would have one ticket.

Then the person can go and add the required number of tickets in the basket and pay for them.

• 3 tickets for Topic A
• 3 ticket for Topic B
• 2 for Topic C
• etc.

After purchase the person who made the purchase will receive an email with all the tickets included, so s/he will need to redistribute them. Unfortunately there is no option out of the box to be able to send tickets from one purchase to different users.

If you would like to collect extra information for the tickets, for example the attendee names, then you will need Event Tickets Plus.

Event Tickets and the built-in Tribe Commerce uses PayPal. If that does not work out for you you can also use WooCommerce or Easy Digital Downloads as the underlying eCommerce solution, for these however you will again need Event Tickets Plus.

I hope this answer your questions. If you have more, please, let me know and I’ll be happy to help you further.

Cheers,
Andras

[Andras]

Hi Micha, welcome back!

Thanks for reaching out! Again, we are sorry to hear about the issues. I’ll do my best to help you solve them as quickly as possible.

1.) Tickets Not Counting Down

I have tested this and can confirm this is a bug. I have created the necessary bugticket for this and our developers will take a look at it. Since this is pretty new I am not able to give you any deadline on this one yet.

2.) Purchaser Details Not Showing

Unfortunately this can happen for a number of reasons. One being if users are increasing the number of tickets on the paypal cart page, as there are no fields there to add any extra information.

There is also a known PayPal bug. Let’s say a user successfully purchases one ticket. Then immediately goes back to the event page and puts a new ticket (same as before) in the cart. Then the PayPal cart will show 2 tickets as it didn’t flush the first one. Unfortunately this is beyond our reach.

You say:

“If they try to purchase a second ticket for child B”

The question here is: how do they try to purchase a second ticket? Do they go to the event page again? They navigate there with the “back” button?

“The information must be requested before every single purchase in this case so the event planner has the proper details.”

Indeed, that is true and needs to be enforced in a way. Once I know more about the purchase process that results in the missing data I will probably be able to help you further with this one.

Cheers,
Andras

[Andras]

Hallo Andreas,

Thanks for reaching out!

Yes that customization should be possible with a template override.

You will need to create an override for this file:

wp-content/plugins/the-events-calendar/src/views/modules/meta/details.php

Lines 128-141.

Let me know if this helps.

Cheers,
Andras

[Andras]

Hi Adam,

Thanks for your help in investigating the issue. The information you shared is really valuable.

In the meantime we also did some testing with WP engine and ended up with the same results.

It looks like this is a glitch when using WPEngine. I have logged a ticket for this and one of our wizards will investigate this further to fix this.

I believe the SSL certificate shouldn’t be an issue as long as the certificate is valid.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you find out more about the issue on your side, please post it here.

For any new questions or issues please create a new ticket and we’ll help you out there.

Thanks and cheers,
Andras

[Andras]

Hello Kathryn,

Thanks for reaching out!

Yes, we do have a non-profit program, you can read all about it here:

• https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-nonprofit-organizations/

After you’ve went through that you can submit your application on this page:

• https://theeventscalendar.com/apply-for-npp/

Let me know if I can be of further assistance.

Cheers,
Andras

[Andras]

Hello Cherie,

Thanks for reaching out to us with your question.

At the moment it is not possible out of the box to have different looks for the different tickets within one event.

There is a possibility so set up a header image for the tickets, but all the tickets of the same event will have the same looks.

Potentially, with some custom coding and a template override you could create different looks for the different tickets.

You would need to create a template override for this file:

wp-content/plugins/event-tickets/src/views/tickets/email.php

You can read more about template overrides in our Themer’s Guide: https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know if that helps.

Cheers,
Andras

[Andras]

Hi Nick,

Thanks for getting in touch with us!

I’m sorry to hear about the issues with selling tickets. I’ll do my best to help you get this sorted.

One customer contacted us…

Does this happen with every ticket, or only occasionally, or did this happen only once?

If this happens with all tickets, then going through our conflict testing guide would be the next step.

ticket sales does not match the number of attendees

Here is an article from our knowledgebase that give you more details on handling ticket sales and cancellations, and managing the stock / capacity in these cases.

• https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

Changing the ticket stock in woocommerce does not affect ticket available

That is right.

Ticket stock in WooCommerce and Capacity for the event are strongly connected together.

Eventually the capacity is the one that defines how many tickets (spots) you will be able to sell for an event.

When an order is cancelled or refunded, those tickets will not be added back to the bucket automatically. You need to make a decision how you want to handle those. That is what the article above explains.

we will not be able to reach the “sold-old” message to our customers, but instead of the “not available”.

If that helps, there should be a way to customize that message if needed. So even in the case of “not available” you should be able to show “sold out”.

Andras

[Andras]

Hi Davide,

Thanks for reaching out!

That is a file which cannot be overridden, it is not set up for template overrides.

Apart from modifying the core files you can set up a “translation” for that string.

Depending on the language of your website open the corresponding event-tickets-[language]_[LANGUAGE].po file, look for the string, add the translation, save and done.

For UK English the file would be event-tickets-en_GB.po. If you need one for American English, then you will need to create a file / translation for that: event-tickets-en_US.po

For editing translations you can use the Loco Translate plugin directly on your site or you can use the PoEdit software (free). In this latter case you will need to upload the translations to your server.

Here is some more information on translations that might be useful:

• https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/
• https://theeventscalendar.com/knowledgebase/adding-or-updating-a-translation/

Hope this helps. Let me know if you have further questions.

Cheers,
Andras

[Andras]

Hello Gregory,

Thanks for reaching out to us with your questions.

Community Events will allow users to submit events to your calendar without the Multi Vendor plugin, and the vendors (event owners) will have the ability to edit their events.

Community Tickets adds the ticketing functionality, so the event owners will also be able to sell tickets to the events. At the moment however, if a ticket is sold, then the money will go to your account and you will need to manage the re-distribution of the funds.

CE and CT did support Adaptive / Split payments by PayPal, however PayPal has discontinued that service and is not accepting new registrations any more. We are in the process of looking for an alternative solution for that.

I’m not sure how all this can tie into the Multi Vendor plugin. A note: an event by itself will not be a product, it will not be available for sale. You do need tickets for that.

Or you can have custom development done, which then will automatically create a product if a vendor creates an event.

As for the tickets, when they are created then a WooCommerce product is also created automatically. This product is hidden by default, so it will not show up in the catalog under WooCommerce products, but it is possible to manually change that. I suppose with a snippet it can be achieved that they are not hidden by default.

My guess is this could work with the Multi Vendor plugin.

If you want to give this a try, then possibly this article will be of use to you as well:

• https://theeventscalendar.com/knowledgebase/selling-tickets-from-the-woocommerce-products-page/

Let me know if you have any further questions.

Cheers,
Andras

[Andras]

I’m happy my solution worked out for you!

Thanks for your kind words! We also wish that we could solve all issues this fast. Unfortunately the bugs and issues vary greatly in difficulty and complexity, so fixing some of them can take a while, whether we like it or not.

Since this glitch is resolved I am going to close this ticket now, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

Awesome! Happy to hear you found the source of the issue. Great job!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

[Andras]

Hi Adam,

Thanks for getting back.

Your settings seem to be ok.

I ran a test import with that source you shared and it ran without an issue, the events got imported for me.

I’ll try to pull in some extra EA-muscle to check this.

While I do that…

I noticed you have some MU plugins as well. Do you think you could disable those somehow and run a test import like that? Alternatively set up a test site with only TEC at a host (even on your local machine) and try to test there?

The plugin works with JSON but cannot directly read it from the user interface at the moment.

Cheers,
Andras

[Andras]

Eh, I’m so sorry. Totally my bad. I guess it was Friday. 🙂

I ticketed this issue. Pending fix.

Danke
Andras

 

[Andras]

Hi jskk123,

Thanks for your continued patience! I understand that this must be very frustrating.

Jeremy got sick, so I’m stepping in to help him out. I’m not sure how far he got in testing this. I will definitely try some over the weekend.

In your system information I see that your PHP timezone is set to UTC, while your site is on Vancouver time, which gives a 7 hour difference.

Until I run some tests, would it be possible for you to get that php timezone adjusted to your local timezone and see if that helps? My hunch is that this could be the source of the issue.

Cheers,
Andras

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