[Andras]

Hi,

I checked this and it seems to work for me. (https://1drv.ms/v/s!Aqh6lbOjUW1T90aQgkizPrtTFxQU)

If you are doing something different can you share some details?

Danke,
Andras

[Andras]

Hi,

Thanks for this as well. I created a ticket for both.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

 

 

[Andras]

Hey @websource,

I’m the lucky one who got this. 🙂

Did a pull request, will ping you here when it gets merged and released, probably in next MR.

Cheers,
Andras

[Andras]

Hi Adam,

Thanks for getting in touch with us!

I’m really sorry to hear about the troubles with Event Aggregator. I’d love to help you get this sorted.

I checked in our system and I see some successful imports already. Also I tested one of the feeds (ncf-edu_) and it imported events fine with my settings.

Are you still having an issue with the imports? If yes, then please send me the following data so I can dig further:

• the url you are importing from and you are having a problem with
• your import settings under Events > Settings > Imports tab (Import limit type and range)
• a screenshot of how your scheduled import is set up

Thanks and cheers,
Andras

[Andras]

Hello Rai’ut,

Thanks for reaching out!

I’m sorry to hear about this issue. I’ll try to help you with this.

Unfortunately I do not have access to WPLMS so I cannot do any local testing.

Can you open your browser’s web developer tools (F12 or Ctrl + Shift + I on Chrome / Firefox, Option + Cmd + J on Safari), switch to the Console tab and check if you see any error messages there when you load the page?

You can also enable WP_DEBUG and WP_DEBUG_LOG and see if any error messages show up on the page itself / in the log file.

Thanks,
Andras

[Andras]

Sorry to hear that.

I see you have a lot of plugins that seem to be linking into the theme you are using.

Did you by chance try to have only the calendar plugins and your theme active, what that does?

My thinking is that you had all plugins active, but not your theme. It can happen that the plugins that tie into your theme do not get active if the theme is not active. Once you activated the theme those went live as well and started causing the issue. Having your theme active, but those plugins deactivated can help us in discovering that angle.

Thanks,
Andras

 

[Andras]

Thanks for the system information.

My hunch is you are using Divi. I did some tests and what might be happening there is that the ticket table is too wide and the column containing the button is off screen.

You can use a css snippet like this to remedy that:

[code language=”css”]
@media only screen and (max-width: 480px) {
.tribe-events-tickets td {
display: table-row;
}
}
[/code]

Hope this helps.

Cheers,
Andras

[Andras]

Hi Randy,

Thanks for your feedback.

We are aware of the UID in the events, but using that (or whatever identifier) for deletion still holds risks.

Think about the following scenario:

You make an import of your events from google calendar for the coming 3 months. All get imported.

Next you run an import for the coming 30 days. Then events past 30 days will not be in the import feed, thus their UIDs will be missing. Should they be deleted or not?

Obviously this is a very simple and edge case, but I believe it shows the challenges with deleting events.

We are investigating different options to be able to achieve this feature, but that is going to take a while.

As for your second option, yes, that is an absolutely viable workaround to the issue. If that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there. If you decide to do this, please give as detailed a description as you can including ideas how you would imagine handling cases like past events, venues, organizers, etc.

I suppose a rough version of this could be done with a snippet, hooking into the following action:

do_action( 'tribe_aggregator_before_insert_posts', $items, $this->meta );

Hope this helps. Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hey Cody,

Cancelling a ticket will not allow the purchaser to be checked in with the QR code of the ticket, but it will still count into the stock.

If you delete an attendee, then the above also happens, plus the deleted ticket will be re-stocked.

You can read all the details about ticket management, cancellations, refunds and deletions in this article: https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

In brief:

Refunding can only be done through your eCommerce solution, in your case WooCommerce.

So the best way would be:

• Process the refund in WooCommerce
• Don’t re-stock in WooCommerce
• Go to the attendee list of the event and delete the ticket. That will remove that ticket from the attendee list AND will restock it

Hope this and the article gives a bit of clarity. Let me know if you have further questions.

Cheers,
Andras

[Andras]

Hi codycdalton,

Thanks for reaching out to us!

I’m sorry to hear you are having troubles. Let me help you with that.

The capacity I believe calculates like this:

Stock of 44, sold 6, gives 38.

2 cancelled tickets, which were also initially sold, but stock was not added back: 38 – 2 = 36.

3 deleted attendees gives 3 back to the stock: 36 + 3 = 39.

Let me know if this makes sense.

I understand that this can be confusing. We are well aware of the challenges with stock keeping and we are continuously trying to improve on this.

I see that you are using somewhat outdated versions of our plugins. It is recommended to update them to the latest when you get a chance, as there might be fixes included that have an affect or improve on stock keeping. Before updating do not forget to make a full backup of your site files and database, to be safe.

Let me know if I can help you further.

Cheers,
Andras

[Andras]

Hi Kieran,

Thanks for reaching out to us!

Those are great questions. I’m happy to answer them for you.

Can you have two types of events: open & closed

This isn’t possible out of the box, but it is probably doable with either customization or a third party plugin, which allows you to determine whether an event (which is a custom post type) can be viewed by anyone or only members. We have a number of users who are using WooCommerce Memberships successfully.

Who has the ability to add events?

It works like posts, so if a user has the ability to add a post, they also have the ability to add an event.

can an invite be sent to the members who can attend?

No, this is not a functionality of our plugin.

on the demo is shows tickets, could it be customised to show book now as well as on the confirmation emails that get sent?

Yes, it is possible to customize the texts on the site as well as the text of the confirmation emails, though that requires a bit of coding, as there is no user interface for that.

I hope this answers your questions. Let me know if you would like to know more.

Cheers,
Andras

[Andras]

Hi aussieaths,

Thanks for reaching out!

No, the tickets don’t get categories when they are created, they don’t automatically get the category of the event assigned to them.

This essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks and cheers,
Andras

[Andras]

Hi Randy,

Thanks for reaching out to us!
Sorry to hear about the issue with the imports. Let me try to help you out with this.

I will need to check with the developers about that error message, please give me some time.

As for the rest:

If an event is deleted from your google calendar, that will not be deleted from your events calendar. There is no secure way of knowing if an event has been deleted or not.

As for changes, can you give me some example events and dates where this is happening?

If I see your import is set up to import events one month into the future. Events before the current date and after 30 days from today will not be touched in this case, unless…

Unless your import is set up to import events starting from a certain date. Than that date is the starting point. (screenshot: https://cloudup.com/ccW41XSAwb1)

Cheers,
Andras

[Andras]

Hi again,

Thanks for getting back to me and sharing with me your honest feedback. That is much appreciated.

I fully understand your frustration with the issues and needing to ask for support. I can assure you we are all working towards the same goal, helping you fix those issues and glitches and get your site into a perfectly working condition. We cannot do this alone, we need you help in this.

There are no two same WordPress environments. This is why we ask our clients for their system information, (upfront if possible to decrease the support time), and why we ask for conflict testing. We do not have the resources to fully replicate client’s installs, simply because we do not have access to third party premium plugins and themes, which can cause conflicts.

As a sidenote, there are two plugin, which can greatly speed up the conflict testing process. Plugin Detective and Health Check. Might be worth checking them out.

On my test site I have created an event with a Tribe Commerce ticket and a description to the ticket. I checked on my Android mobile, in the responsive view of my browser (PC) and I got to see the ‘Buy Now’ button. Here’s a screenshot from my mobile: https://1drv.ms/u/s!Aqh6lbOjUW1T90NktgEO7u0GXzkI

I also asked a colleague with an iPhone to check and he also sees the button.

Do you think you can share with me a URL where you have the issue, so I can check?

Also, if you could share with me your current system information, that would be much appreciated. I understand that your plugins are the latest, nonetheless your system information might give me some other hints (plugins you use, settings) on what could cause the issue.

Looking forward to helping you fix this.

Cheers,
Andras

 

 

[Andras]

Hi,

Thanks for going through the test. Great find!

Now that we have narrowed it down to the theme we can do the following.

There probably is some code in your theme that is causing this glitch. Your theme should have a functions.php file with all kinds of code in it.

The next step would be to dissect this code. Much like with the plugins all the code parts should be disabled, and re-enabled one-by-one and see which function / method causes the issue.

Do you think you can do that? Let me know if you need help.

Cheers,
Andras

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