On phones the buy button is pushed out of screen

[understandphoto]

Hello, This I believe is a css issue. Please check if you can see a buy button on small screens. I certainly can’t.(screenshot)
Can you please advise a fix for this. Thanks.

All the plugins updated to latest versions.

[Andras]

Hi understandphoto,

Thanks for reaching out to us.

Sorry to hear about this. Let me try to help.

Can you share a URL with me where this is visible?

Also I’d be grateful if you could share your system information with me.

Thanks and cheers,
Andras

[Andras]

I’m not sure what theme you are using. Does this also happen with a default theme like twentysixteen?

A.

[understandphoto]

Andras,

Please don’t take it the wrong way but I’ve been dealing with your tech support for about a month now ( many different issues) and frankly I’m tired of constantly switching themes and disabling plugins.
Can you please do me a favor? Create a ticket as normal and in advance tab make sure to fill out a description. Save the ticket and then try to look at it on the let’s say iphone 5 or 6. Do you see a buy button there? I personally can’t see the buy button on small screens. BUT when there is no description then all is well and the button shows up.

Please do me a favor and let me know what you see. And if you see my issue, please explain how to fix it. Thanks

[Andras]

Hi again,

Thanks for getting back to me and sharing with me your honest feedback. That is much appreciated.

I fully understand your frustration with the issues and needing to ask for support. I can assure you we are all working towards the same goal, helping you fix those issues and glitches and get your site into a perfectly working condition. We cannot do this alone, we need you help in this.

There are no two same WordPress environments. This is why we ask our clients for their system information, (upfront if possible to decrease the support time), and why we ask for conflict testing. We do not have the resources to fully replicate client’s installs, simply because we do not have access to third party premium plugins and themes, which can cause conflicts.

As a sidenote, there are two plugin, which can greatly speed up the conflict testing process. Plugin Detective and Health Check. Might be worth checking them out.

On my test site I have created an event with a Tribe Commerce ticket and a description to the ticket. I checked on my Android mobile, in the responsive view of my browser (PC) and I got to see the ‘Buy Now’ button. Here’s a screenshot from my mobile: https://1drv.ms/u/s!Aqh6lbOjUW1T90NktgEO7u0GXzkI

I also asked a colleague with an iPhone to check and he also sees the button.

Do you think you can share with me a URL where you have the issue, so I can check?

Also, if you could share with me your current system information, that would be much appreciated. I understand that your plugins are the latest, nonetheless your system information might give me some other hints (plugins you use, settings) on what could cause the issue.

Looking forward to helping you fix this.

Cheers,
Andras

 

 

[understandphoto]

Andras,
Thanks, I really appreciate you doing this. Now I can see that it’s not the plugin but something on my end. I will do more testing. I will share my system info with you, maybe you’ll see a problem before I do. Again, I appreciate the steps you took, really.

[understandphoto]

This reply is private.

[Andras]

Thanks for the system information.

My hunch is you are using Divi. I did some tests and what might be happening there is that the ticket table is too wide and the column containing the button is off screen.

You can use a css snippet like this to remedy that:

[code language=”css”]
@media only screen and (max-width: 480px) {
.tribe-events-tickets td {
display: table-row;
}
}
[/code]

Hope this helps.

Cheers,
Andras

[understandphoto]

Andras,

Your hunch was exactly right! And your solution worked perfectly. Thanks so much! I wish all our threads were resolved with this speeds and efficiency. It was a pleasure dealing with you.

[Andras]

I’m happy my solution worked out for you!

Thanks for your kind words! We also wish that we could solve all issues this fast. Unfortunately the bugs and issues vary greatly in difficulty and complexity, so fixing some of them can take a while, whether we like it or not.

Since this glitch is resolved I am going to close this ticket now, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Sky]

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Regards,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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