[Andras]

Hi meom,

Thanks for using our plugins and welcome to our help desk!

I’m sorry to hear about your issues with the shortcode. I would be happy to help you to solve this.

Do you also get the same result if you add the “do_action” to a very basic template file when using a default theme like twentysixteen?

Could you paste in the source of the page and point out where the </div> is missing?

Thanks,
Andras

[Andras]

Hi,

If you go to Appearance > Themes which theme is active? I took a peek at the code of you page and it looks like that the parent theme (Editorialmag Pro) is the active one.

The child theme needs to be active. It will take everything from the parent theme, and will add whatever you have in the child theme.

Try and let me know.

Cheers,
Andras

[Andras]

Hi Tomek,

I added it to the queue. Once things will settle down a bit (and all the vacations are over) one of our team members will take a look at this.

Thanks for hanging in there.

Cześć

Andras

[Andras]

Ah, I forgot to add this. It is also possible to develop custom filters for the filterbar. This article gives you the info how:

• https://theeventscalendar.com/knowledgebase/creating-custom-filters-for-filter-bar/

Andras

[Andras]

Hi KLC,

Thanks for your feedback on this.

For the time being our Gutenberg extension is still in development and as such (being also an extension), we do not provide support for it the same way we do for our premium plugins.

I will log this as part of our commitment to feature parity or better and our developers will look at it.

Thank you again for reporting this, much appreciated.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

Hallo erneut Herr Schaefer,

The Filter Bar plugin will give you the opportunity to filter based on state, zip code or country, as well as category.

You can check this out on our demo site: https://wpshindig.com/

Click on ‘Show Filters’ and you will be able to see the filters that come with the plugin.

I’m not sure how you created / use the user groups, whether it is a custom taxonomy you created or not.

With Events Calendar PRO you will have the opportunity to create so called ‘Additional fields’ which give you some extra data for your events. Those will be filterable as well with the Filter Bar plugin.

Does this help?

If you feel you have trouble expressing yourself in English, feel free to do that in German, I will understand. 😉

Mit freundlichen Grüssen

Andras

[Andras]

This reply is private.

[Andras]

Hi Mauro,

You should use the one in your child theme folder!

Anything that is in wp-includes and wp-admin are the core files of WordPress. Those are not to be touched under any circumstances. Also, they will be overwritten with the next WordPress update so your changes will be lost.

You could add the changes in the functions.php in your theme folder, but those changes would be lost when your theme gets an update.

This is why using a child theme and making modifications there is recommended.

When working with WordPress the changes and customizations will all happen within wp-contents.

Hope this helps.

Cheers,
Andras

[Andras]

Hi kc22033,

Thanks for getting in touch!

It is possible to enter the same start and end time for the event. (Screenshot: https://cloudup.com/cIuLQY8XJCr)

Based on your post my hunch is you are trying to add the same start and end time for the ticket sales. That by default cannot be the same, there needs to be a difference, in this case of at least one minute. (Screenshot: https://cloudup.com/c1BFrZUBfk3)

This later setting controls when the tickets will be visible on your website. If you set the same time for them, they will never appear on the website.

If you do not want them to appear, alternatively, you can set them to a date/time in the past.

Let me know if this helps.

Cheers,
Andras

[Andras]

Hallo Herr Schaefer,

Thanks for getting in touch with us! Great questions, let me help you with them.

Question 1: What is the difference to eventbrite tickets ???

Eventbrite.com is a separate online ticketing solution / service independent from us. Our Eventbrite Tickets plugin (which is not included in the Community Manager bundle) will allow you to import events from Eventbrite.com

Question 2: are the filters included in the bundle for $ 89?

The Filter Bar plugin is included in the Community Manager bundle.

Question 3: If the filter fields are customizable with their own content, many filters can be created.

[…]

I need a custom filter box to customize the calender to our site

Can you give me an example of what you would like to achieve? It will give me a better understanding of your goals.

Cheers,
Andras

[Andras]

Hey William,

Thanks for reaching out!

Sorry for the long waiting time. We are experiencing an unusually high number of requests in our helpdesk.

I just might have the solution for you. Please check out this free extension of ours, that will allow you to do an export of the full year:

• https://theeventscalendar.com/extensions/advanced-ical-export/

You will find usage instructions on that page as well.

Let me know if this helps.

[Andras]

Hi Brad,

Thanks for reaching out to us!

I’m sorry to hear about the issues with the cron.

To be able to support you better, please, share your system information with me in a private reply. Thanks!

Unfortunately I cannot identify the task by only the name of ‘tribe_63556_task’.

Events Calendar PRO runs the following crons:

There is a cron once daily (tribe-recurrence-cron) that will remove past instances of recurring events and creates the future instances of them.

There is one running every 30 minutes (tribe_events_pro_process_recurring_events) that checks and created instances of recurring events, when you create a recurring event. If you are not creating a recurring event, then it doesn’t do anything.

And there is the ‘tribe_common_log_cleanup’ cron that runs daily to do some housekeeping.

If you can tell me which cron you are having trouble with, and can share any other information (error log etc.) connected to this issue, then I might be able to help you further.

Your alternative option would be switching to a higher hosting package or a different hosting provider that gives you more resources. I understand that this might not be a path you can or are willing to take. Please note however, that in order for our plugins to work as intended, more resources might be needed, than provided by some shared hosting options, especially when handling a large number of events.

Cheers,
Andras

[Andras]

Hi Martin,

Thanks for using our plugins and for reaching out to us!

There is no easy way migrating the attendee information as you saw. That mainly has to do with the post IDs. If the original IDs are taken, then the event / ticket / attendee will get a new post ID but the references do not get updated. This can cause the unsuccessful migration.

The only way I can imagine moving the information successfully is copy-pasting first the database, or at least the wp_posts and the wp_postmeta tables. And then importing the rest of the content. This can ensure that the events, tickets and attendees are correctly linked.

If you are using WooCommerce and you need order data as well, then you will need to include those tables as well.

I hope this helps. Let me know if I can be of further help.

Cheers,
Andras

[Andras]

Hi Benneth,

Thanks for using our plugins and for reaching out out to us!

Sorry to hear about your issues. Let me try to help you with them.

When i change the view to list view ,events from first day of current month are listed

I see the issue on your website. Normally this should not happen. When you switch to list view – without having filtered anything – it should start with today’s date.

On your site when I switch to list view I already see a filter for the month of August:

https://detteskjeribergen.no/event-booking/list/?tribe-bar-date=2018-08

This is likely why you are sing events from the 1st.

If you go to the default list view url like below you will see what I mean.

https://detteskjeribergen.no/event-booking/list/

The same is true for day view.

To troubleshoot this I would like to ask you to follow our conflict testing guide and see if that helps uncover any plugin conflicts.

Please also be so kind and share your system information with me in a private reply.

How can i exclude recurring events from all day view.

There is a setting to show only the first instance of a recurring event series. You can find it under Events > Settings > General tab > Recurring event instances

Check that and see if that works for you.

Cheers,
Andras

[Andras]

Hi Tomek,

Thanks for reaching out to us!

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks and cheers,
Andras

[Author]

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