[Andras]

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

Hello Amanda,

Thanks for reaching out!

I’m sorry to hear about this issue with the calendar title. This is definitely not standard behavior.

I have checked your site, the title of the page is there, it is just hidden by the ‘Tribe Bar’. The Tribe Bar is pushed up with this piece of css:

[code language=”css”]
#tribe-events-bar {
margin-top: -50px;
…
}
[/code]

This is in http://cam.seu.edu/wp-content/themes/enfold/config-events-calendar/event-mod.css.

You can offset this with adding the following css snippet to your theme’s style.css file:

[code language=”css”]
#tribe-events-bar {
margin-top: 0;
}
[/code]

Or moving the title up like this:

[code language=”css”]
.tribe-events-title-bar .tribe-events-page-title {
top: -50px !important;
}
[/code]

Let me know if this helps.

Cheers,
Andras

[Andras]

Hello José,

Thanks for reaching out to us!

I’m not quite sure I fully understand what you need exactly. But I can tell you what our plugin can do.

With the free Event Tickets you will be able to set up and collect RSVPs for an event.

Then on the back-end, when the event starts, the guy at the door can “check in” the people who arrive.

If you use Event Tickets Plus, then you can set up tickets (either for a price or for free) and you can collect extra information from the purchasers (name, t-shirt size, whatever you want).

At the door the same check-in can be done like before.

We also have a QR code scanning app for making the checkin easier, though this will not show you a list, will only help you manage the checkin process.

I hope this somewhat helps. If you have any further questions, let me know.

Cheers,
Andras

[Andras]

Hi nicebranding,

Thanks for going Pro and welcome to the help desk!

That is a great question!

With a personal license you can install the plugins on one live and one development site.

Please note though that you will be able to receive automatic updates on only one of them.

These 2 articles will give you a bit more in-depth information on this topic:

• https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/
• https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hi Rémi,

Thanks for reaching out!

Indeed, developing that would be a customization request. 🙂 But we’re not there yet.

I will need to check with the developers if this is possible or not, please hang in there.

Thanks for your patience!

Cheers,
Andras

[Andras]

Hi Daniel,

Thanks for getting in touch!

Sorry to hear about this issue with the recurring events.

If you can find it again, can you share with me the url to that private topic you mentioned? I can check if there was a solution there.

Also, to move forward with this one, please share with me a screenshot of how the recurring event is set up, what are the recurrence rules.

When was this event created?

It can happen if there are too many rules then you run into a 500 error.

I’ve also seen cases where a recurring event was created with an older version of our PRO plugin, and it gave a 500 error after an update. This was more prominent about 1.5 years ago when we changed how the recurrence rules are handled in the background.

The more memory and execution time you have, the better. But I believe you should be OK with 512, even with 256.

Cheers,
Andras

[Andras]

Hello Simon,

Thanks for reaching out to us!

I’m really sorry about the somewhat longer than usual waiting time. We are receiving an unusually high number of requests. Our team is working as fast as possible to get back to everyone in a timely manner.

How long does it take to receive a response to my support tickets?

To answer this specific question and to set you expectation, we do strive to answer every support request within 24-48 hours during the working week, as stated in our support policy.

I’m sorry to hear about your issue with the ticket stock.

Unfortunately I’m not sure if there is a quick solution for this, as this is not a bug.

The tickets (including the stock) that you set up with the help of TEC and Event Tickets / Event Tickets Plus are all handled in the database of your WordPress site.

The Eventbrite tickets and their stock are handled by Eventbrite.com and not on your WordPress site.

Currently there is no solution for aggregating the stock from the two different platforms.

I’m sorry if this is not the answer you were hoping for.

If there is anything else I can help you with, let me know.

Cheers,
Andras

[Andras]

Hi Benneth,

Sorry for the radio silence. I was on the road yesterday without internet and our support team works during the working week only as stated in our support policy.

Thanks for sharing your system information with me. I that I see that most of your plugins are up to date, however your Events Calendar PRO is quite outdated.

As a next step I would like to ask you to update that plugin as well to the most recent version and check if the issue still exists. I see that your PRO license has expired. You can renew it on your License Keys page.

Cheers,
Andras

[Andras]

Hi Mel,

Please let us know after you have updated if it fixes your issue.

Thanks,
Andras

[Andras]

Hi Mauro,

I looked at the home page (https://www.kfoiradio.org/) and in the code the logo is present twice as well, it is just hidden with this css:

[code language=”css”]
.home #masthead .site-logo a {
background: none;
height: auto;
width: auto;
}
[/code]

This is something that comes from your theme so you will need to look around there.

Another note, in the code where you call for the parent stylesheet / theme, you need to use the name (slug) of your parent theme, and not “parent-style”. So your code should look rather something like this:

[code language=”php”]
add_action( ‘wp_enqueue_scripts’, ‘theme_enqueue_styles’ );
function theme_enqueue_styles() {
wp_enqueue_style( ‘editorialmag-pro’, get_template_directory_uri() . ‘/style.css’ );
wp_enqueue_style( ‘child-style’,
get_stylesheet_directory_uri() . ‘/style.css’,
array(‘editorialmag-pro’)
);
[/code]

A.

[Andras]

Awesome, happy to hear that did the trick.

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

Hi Martin,

What I understand is:

You have an original / live site where you are receiving orders.

You created a new site where you developed a new design. During this time orders were still coming to the original / live site.

Now you want to apply the “new” design to the original / live site.

Is this it?

In this case you only need to transfer the new design back to your live site and the orders will still be there untouched.

Do I see this correctly?

Andras

[Andras]

Hi,

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks and cheers,
Andras

[Andras]

Hi Michael,

Looking forward to hearing from you, whenever you manage to check the updates.

Cheers,
Andras

[Andras]

Sorry to hear about that.

Can you share some screenshots of the duplicated attendee and its corresponding order?

A.

[Author]

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