[Andras]

Excellent! Happy to hear!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi,

Happy to hear you found a solution that works.

I ask one of our devs and got the following information regarding where the info resides:

The primary information column for instance (purchaser name etc) comes from the order data, in the case of WooCommerce at least.

The attendee post itself is connected to the order via a piece of post meta data – _tribe_wooticket_order – which contains the order ID – and then the billing name and other details like that can be found as post meta for the order post.

Hope this helps!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/
https://wordpress.org/support/plugin/event-tickets/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hello Rebecca,

I checked your site again, and so did 2 other colleagues of mine, and the site loads, the /calendar/ URL also loads and whenever we click on the “Calendar” link in the top menu (Home page, calendar page, single event page) the calendar loads and shows properly.

This was tested in Windows (Edge, Firefox, Chrome) and MaxOS (Safari, Chrome) as well, all working as expected. This

If you are still experiencing the issue, then I’d like to ask you to do the following:

• Check on another computer and or / with another browser
• empty the cache of your browser
• check as a logged in user and also as a visitor while you are not logged in
• run a full test for conflicts to check if anything influences that

Let me know what you find.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

😉

[Andras]

Hi Ivan,

Let me help you further with this.

Please try to update your .po files from the .pot files for each of the plugins where you have an issue. In Poedit you can find that option in the Catalog menu.

If you are using the Loco Translate plugin and click on the Sync button.

Let me know if that helps.

If not, then please share with me your .po files and I’ll check what I can do for you.

Grazie e ciao,
Andras

[Andras]

Hello Nicolás,

Thanks for using our plugins and welcome to the forums!

I checked also on a clean install, and indeed those custom fields are copied to the other languages.

It sortof makes sense because if you are running the same site and events in different languages, then most of that data (date, time, cost etc.) should be the same in all languages.

I can check for you if we can change that in future releases if you’d like me to. In this case please give me some more details how you would like to use it and why do you want it to be translatable.

Thanks and cheers,
Andras

[Andras]

So that you have the code:

.select2-drop { z-index: 10000 !important; }

Cheers 🙂
Andras

[Andras]

Hey Chris,

I’m sorry that issue resurfaced. I will let the dev team know.

Meanwhile you can use the above code with 10000 instead of 100 and that should get it to work for now.

Let me know if that solves it for you.

Cheers,
Andras

[Andras]

Hi Rebecca,

Thanks for going Pro and welcome to the forums! Sorry about the issue with the disappearing calendar. This can happen for several reasons.

I have checked your site now and I found working as expected – mostly. The /calendar/ page was there and I clicked into couple of events, which were fine.

I discovered though that some recurring events had a strange URL, e.x. Evening Service on March 10.:

http://www.bethhaverim.org/calendar/evening-service-2017-03-10/2017-03-10/

To fix this try editing the event series (choose Edit all), then edit the url and simply leave the field blank, then click OK. This way the slug will be regenerated. Click Update and check if that fixes it.

Let me know if there is anything I can help you with.

Cheers,
Andras

[Andras]

Hello Jean,

Thanks for reaching out with your question!

We are limited on supporting customizations, but I can give you guidance on how to do this. Should be fairly easy if you know a bit of HTML and PHP.

You can do this with a template override. Here are 2 articles to get you started on that:

https://theeventscalendar.com/knowledgebase/themers-guide/
https://theeventscalendar.com/knowledgebase/template-overview/

 

Let me know how far you get and if you need more help.

Cheers,
Andras

[Andras]

Hello cim,

Thanks for using our plugins and welcome to the forums!

I’m sorry you are having this issue with the plugin. Let me help you with that.

First we need to check if this is possibly caused by the theme you are using or any of the plugins.

For testing this, please change your theme to a default theme like twentysixteen and check if you have the button and the ticket form there.

If the ticket form and the button appears, then there is something in your theme that is casing this, so we will need to dig there further.

If switching themes doesn’t help, then I ask you to run a full test for conflicts based on this guide, and then let me know the results.

 

Meanwhile please also send me the following so I can do some investigation as well:

• URL to an event where you have this issue
• a screenshot of how a ticket or the tickets are set up for that specific event

Thanks and looking forward to solving this with you.

Cheers,
Andras

[Andras]

Grüss dich

Der Fehler mit der Google Maps Einstellung die wurde nicht importiert soll gefixt sein. Könntest du das checken?

Über den anderen Fehler mit den Kategorien haben wir diese Woche eine Diskussion gehabt und ich habe deine URL von 5gig dem Team gezeigt. Wir haben das Feed ausführlich angeschaut und dadrinne gibs diese Zeile:

CATEGORIES:Konzerte Placebo 5gig.de

Es scheint so dass die Kategorien sind bei 5gig schon definiert und mit dem Feed exportiert. Und von Event Aggregator rechtmässig importiert. Also es ist kein Bug, sondern normales Verhalten. Tut mir Leid dass ich nicht bessere News dir geben kann.

Höchstwahrscheinlich ist es möglich ein Filter / ein Extension zu erschaffen um die Kategorien filtern zu können. Ein Developer könnte das ganz schnell zusammenbasteln, denke ich. Ich kann mit dir eine Liste von Developers die bekannt im Community sind mitteilen, wenn du möchtest.

Bitte lass mich wissen ob das Bug mitm Google Maps gefixt ist oder nicht. Danke!

Freundliche Grüsse

Andras

[Andras]

Okay here we go. 🙂

Thank you for changing account to 300 scheduled imports. That is a great solution and I appreciate it very much.

You’re very welcome.

 

1. I assume this topic will continue to remain pending once we finish up the other concerns so I will be notified when a fix is achieved?

Yes, if you have the “Notify me…” for this thread set, then you will get an email.

 

4. I can’t use Legacy Import for my personal profile because the events are from private group. Seems strange, but they won’t import using the ID or profile on Legacy, but they will import individually using scheduled imports on EA. That seems really odd and maybe there’s a fix for this?

I will check this and will get back to you, but I believe this is simply how they work.

 

5. Do you mean I need to enter and remove the snippet every time I want to edit a bulk of events?

Yes, indeed. This is not related to our plugins, but to the WordPress core. It is not possible to move any of the fields above the content editor.

This snippet could be pluginized, so then you could do it with activating / deactivating a plugin, if that helps. Still, you would need to every time you want to edit a bulk.

Other options would be moving the event time settings part in the right hand column, but the design breaks there a bit unfortunately.

 

6. This appears to be exactly what I was needing..thanks!! It also helps take care of item #2 above because I’m able to see what has imported as organizer and venue.

I’m happy to hear this is of use to you. 🙂

 

7. This isn’t working for me, but I’m on a MAC so I have a control button and a command button. I’ve tried using each individually and using both simulataneously with the edit button but can’t get it to work for me.

A Mac user on the team confirmed to me that Cmd + clicking a link (like the edit event in the admin bar) should open that page in a new tab. At least that is the default behavior. And usually this is something that is rarely changed.

 

8. This would be helpful as we have so many events. But would this be like #5 above and I would need to add and remove on a regular basis? If so, that doesn’t work.

You will not need to switch this on / off. Please give me some time and I’ll try to cook something up for you to limit the number of words / characters on photo view.

 

Let me know if the answers are satisfactory. I’ll get back to you with #4, #8 and of course the timezone issue.

Cheers,
Andras

[Andras]

Hey Ryan,

Thanks for reaching out. I checked the ticket status. It is a high priority ticket and if all goes well then it will be fixed with the next maintenance release, which will hopefully come at the end of this month.

Please hang in there, we’re working on it.

Cheers,
Andras

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