[Andras]

Hello @dswiese,

Thanks for reaching out!

Sorry about the zeros, that is unusual behavior. I agree, that does look unprofessional.

Normally, if there is no data supplied in the feed for the organizer phone for example, than it should stay empty.

Can you possibly share a feed that you are importing, which produces this issue?

Cheers,
Andras

[Andras]

Hi Marc,

That is good to hear, thanks for letting us know.

I have checked the status of the bugticket which is in effect here and a fix has been prepared. At the moment is waiting to be tested inside out and if all works out fine the fix will be released soon.

We will update the ticket once there is news, you is you have the email box ticked, you will be notified.

Cheers,
Andras

[Andras]

Hello Matthew and thanks for chiming in!

Both of your recommendations are totally viable, thanks!

@Russel, you can try those, or a colleague was kind enough to whip up the following snippet. This should do it as well:

add_action( 'tribe_events_before_view', function( $view ) {
    if ( false === strpos( $view, 'src/views/single-event.php' ) ) {
        return;
    }

    if ( ! class_exists( 'Tribe__Events__Pro__Shortcodes__Tribe_Events' ) ) {
        return;
    }

    $embedded_view = new Tribe__Events__Pro__Shortcodes__Tribe_Events( array(
        'view' => 'month'
    ) );

    echo $embedded_view->render_view();
} );

Let me know if that does the trick.

Cheers,
Andras

[Andras]

To let you know, I tested the above, and running the cron manually did it’s job.

I set the option to create events 2 months in advance.

I created a recurring event, recurrence weekly, never ending.

It was properly created for 2 months in advance.

I changed the setting to 3 months.

I checked, the future events were not automatically created simply by changing the setting.

I manually ran the above-mentioned cron and event were created for another month in the future.

A.

[Andras]

Thanks for sharing that William!

I checked and there is a cron job that should be running daily, which is responsible for 1) cleaning the old-old recurring events and 2) creating the new recurring events in the future; based on the setting under Events > Settings > General.

Might be that the cron is not kicking in.

Try the following:

• install and activate the WP Crontrol plugin
• go to Tools > Cron Events and check if this cron exists and is being run daily
• You can also check if it does it’s job if you click on “Run now” – if you are certain some events should be there in the future but they are not

By the way, are the old recurrences being deleted?

Andras

[Andras]

Hello Marci,

I’m sorry we still didn’t manage to move too much forward. Rest assured, I’m going to stay with you until we find a solution for this.

I checked your http://staging-insider.energytrust.org/events-cal/community/add page and that shows a Fatal error on the page.

There I also realized that you have some overrides in place for the calendar. Might be they are not compatible with the newer versions of our plugins.

The best way to check that is to switch to a default theme like twentyseventeen and check if the issues persist. (Also deactivating all other plugins would be helpful to eliminate any compatibility issues coming from them.)

Another possibility of checking would be to rename the “tribe-events” folder under “/wp-content/themes/etoinsider/tribe-events” to something else, so the overrides in “tribe-events” don’t kick in.

Please check this as next and when testing please check both 1) creating a recurring event; and 2) the community/add page whether the fatal error is still there.

If the issue persists then …

1. … please give me the details of the event and the recurrence rules that you want to create, so I can try to test.

2. … is there possibly another site where we could test / reproduce this issue? This would help us see whether it is unique to the current staging site or a more generic issue.

Though I really hope disabling the customizations will take us a step forward.

Cheers,
Andras

[Andras]

I tested the other feed URLs as well, and it looks like they are suffering from the same issue. As you say, it is “packaged into a link form”.

A generic iCal feed is generated by Outlook 365. This URL is prepended by the appropriate calendar hook like https://calendar.yahoo.com/subscribe?ics={url-of-feed}.

I wish I could help you more on this but the feed url generation is beyond us. 🙁 I’m really sorry.

Is there anything else I can help you with before we close this down.

Andras

[Andras]

Mark, I’m happy to have helped!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will be happy to help you out.

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Russel,

Thanks for getting in touch!

Please give me some time until I check if technically it is possible.

In the code you pasted you have used curly quotes. Those usually don’t work. If that’s the case then try correcting them to straight clothes, like this:

<?php echo do_shortcode( '[tribe_events view="month"]'); ?>

Cheers,
Andras

[Andras]

Hello David,

Thanks for reaching out!

I’m not quite sure if and how “Name Your Price” works together with our plugin.

I believe that if you want to sell the tickets on the Event pages, then it will not work.

However, when you create a ticket for an event a WooCommerce product is also created. And you can also use the WooCommerce product page to sell the ticket.

Check if this works for you.

Other alternative would be not using ET+ to create tickets, only WooCommerce. But that requires a bit more work.

Cheers,
Andras

[Andras]

Hi Wiilliam, welcome back!

Thanks for getting in touch again. I’m sorry this is still happening. Let me try to help you with this.

As a start I would like to get some more information of your setup:

• please share your system information
• Where is your site hosted? Which hosting provider do you use?
• Does this happen with events created in the past (before the update) or also with new events?
• Does this also happen if you deactivate all non-calendar plugins and switch to a default theme like twentyseventeen?

Thanks for all this!

Looking forward to helping you solve this.

Cheers,
Andras

[Andras]

Hello Mark,

Thanks for using our plugins and welcome to the forums!

I’m sorry about this duplication issue when importing from Facebook.

I will run some tests with the url you provided and will get back to you as soon as I have something. Please hang in there. Thanks!

Cheers,
Andras

[Andras]

Hey Danny,

Instead of changing how attendee metadata is collected, it might be a better idea to use some custom fields for the order itself. So the extra data is collected on the checkout page instead of the ticket.

There is this free plugin for WooCommerce that could help you achieve that and there are paid versions here and here as well.

Would this solution work for you?

Andras

[Andras]

Right.

When you copy that link straight in the beginning it has a pointer to the google calendar page. You don’t need that part.

Try with this instead:

webcal://rockymountaincc.churchcenteronline.com/groups/icalendars/cd49szcxbgjlx5mtrw07h6xjm3Zvrzf6d2z6vdp791Aqx8xg2ypkypr68sc1gpf8ksm711vx5f7g4y23c02hvrc6vffq4xf3by2z4jvxwlvpjy52rkjtjw9Aj861A12r8y.ics

A.

[Andras]

You’re welcome!

I’ll leave this topic open for now. I’d be happy to hear from your progress.

Cheers,
Andras

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