[Andras]

This reply is private.

[Andras]

Hallo nochmal,

I replied to your first question in the other thread already. Let’s continue with that there to keep things clean.

How do I rename the Pagetitle of the different views. Most important the pagetitle of the main view of the monthly calendar because there is a mistake in German and I want to react quickly…

Can you give me an example or a screenshot of the pagetitle that you mean? This will help me locate it quickly and possibly can give you a solution for that.

Thanks and cheers,
Andras

[Andras]

Hey Liza

Sorry to hear about your troubles with the attendees. I’d love to help you get this sorted, because what you wrote is definitely not what should be happening.

As a first, please make sure that your WordPress and all your plugins – or at least the calendar and ticketing plugins – are updated to the latest version. We recommend using a staging site to test the changes before updating on a live site.

I would also like to ask you to share your full system information with me in a private reply, after the plugins have been updated.

Are you using WooCommerce or the built-in Tribe Commerce to sell tickets?

In case the latter, please make sure that you have set up the plugin and PayPal correctly. Here is our user guide for that.

Once the above is done we can continue digging into this.

Cheers,
Andras

 

[Andras]

This reply is private.

[Andras]

This reply is private.

[Andras]

Hi,

I have tested this and haven’t experienced any issues on my test site. So let’s dig further.

How large is the image you are trying to upload? I see a limitation on your end

upload_max_filesize = 2M

If the image is larger than this, then it will not upload.

If that does not lead anywhere, please enable WP_DEBUG and WP_DEBUG_LOG and see if any error messages are logged while you try to upload an image.

Thanks,
Andras

[Andras]

Hi Petr,

We will definitely let our users know when ET / ET+ become WPML compatible. If you have a valid license at the time you will be able to update the plugins.

Is there anything else I can help you with or can we close this as resolved?

Cheers,
Andras

[Andras]

Hi Emma,

is there any way around this and using css instead

I’m afraid not. CSS is used for formatting and it’s not possible to change code with it. So the snippet is your best option.

I’m not a web developer and don’t really know what i’m doing

No worries. I can give you detailed instructions or a screen recording on what you need to do.

didn’t set up a child theme in the beginning, so any changes I make to php won’t be updated every time the theme gets updated.

I’d say this can be an issue down the road. If you made any changes in the theme’s style.css or functions.php files, then these changes will be lost when you update the theme.

It is also an option not to update the theme ever, but that is very much not recommended. Also knowing Divi, they push an update with new funky stuff almost every week.

As a first step I would definitely recommend you to set up a staging site and move over any customizations from the style.css or functions.php files to the child theme.

Here is a good child theme creator for Divi: https://divi.space/divi-child-theme-builder/

Also, here is an article on creating a child theme directly from the creators of Divi.

Alternatively, you can use a plugin like Child Theme Configurator to help you create a child theme directly on your WordPress back-end.

Once that’s done, or if you decide to skip the child theme creation totally, let me know and I can walk you through how to add the code to functions.php. For that please share with me the url that you want the link to go to.

As for the formatting, that will be an easier case. If you add the following to your styling, that should fix it:

[code language=”css”].tribe-mini-calendar-event .list-info h2 {
line-height: 1.25em;
}[/code]

Let me know.

Cheers,
Andras

[Andras]

I just checked question #2.

PayPal doesn’t allow free tickets, that is why zero is not allowed. So you would need to go with the 1 cent ($0.01) option.

A.

[Andras]

Hi Jason,

In theory, yes, that could be possible. Here are the variables though.

1. You can only use Split Payments if you already have an account for that from the past. PayPal has sunsetted Split/Adaptive Payments and is not accepting new registrations for this.

If you have a registration for split payments already, then you’re good.

2. You can set up that you take a flat fee for a ticket purchase. I checked, not sure why zero (0) doesn’t save. But you can use 0.1

I will check with the developers nonetheless, if zero cannot be saved because of us, or because of PayPal. If it’s because of PayPal, I’m not sure I can help you with this, then you’ll need to go with $0.1

3. If you have multiple organizers, then you will need a multisite installation, because split payments can only be set up per site and not per event.

Cheers,
Andras

[Andras]

Thanks for getting back to me on this.

I understand if it’s difficult to do testing on a prod site. Would you be able to set up a staging site where testing wouldn’t disturb traffic?

A.

[Andras]

Hi Ian,

Best I could do on short notice is the following.

It will still show you the url to the first event in the past, but later (or rather earlier) it will not show it any more.

Copy this to your (child) theme’s functions.php file and let me know if this does the trick for you:

[code language=”php”]
add_filter( ‘tribe_get_prev_event_link’, ‘my_custom_prev_event_link’, 10, 2 );
function my_custom_prev_event_link( $anchor, $event_id ) {
if ( ! tribe_is_past_event () ) {
return $anchor;
}
}[/code]

Please note that this essentially is a custom development task and so is outside of our stated scope of support. We may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so. Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Cheers,
Andras

[Andras]

You’re very welcome Carly!

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

[Andras]

I also checked that other thread you mentioned. There is no resolution to it yet, and that user is not using WooCommerce, but rather the built-in Tribe Commerce for selling tickets.

A.

[Andras]

Hi,

Jaime is currently out so I’m taking over from her.

I reviewed the thread and happy to hear and see that the submission form with the tickets already works. Awesome.

I also checked the ticket purchase and see that it’s not going to the cart page. Also, when I click on the cart at the top, it doesn’t take me there. I also tried to go to your cart page directly (http://adinicio.site/asquared/cart) but I’m getting a “404 page not found” error.

Please check and make sure that your cart page exists and it is set up to be your cart page.

The easiest way to check if the pages exist is to go to WooCommerce > Status > System Status tab, and scroll down to the ‘WooCommerce pages’ section at the bottom. (screenshot: https://dl.dropbox.com/s/32og29cyh7dolwn/shot_180911_115716.jpg) That will tell you if they exist.

If they don’t exist, then go back to the top of the page and switch to the Tools tab. Scroll down a bit to ‘Create default WooCommerce pages’ and click the button. (Screenshot: https://dl.dropbox.com/s/ulhss36uobo151a/shot_180911_115855.jpg)

Try purchasing a ticket again.

Let me know.

Cheers,
Andras

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