attendee function not working.

[Liza]

I have created an event with a ticket. When a customer signs up for the event and pays the ticket price, they should then be listed in the attendee area – I need to know who is signing up for this event. The attendee area is not working. For some reason it does not show up – So far the only way I can see who is coming to my event is to go to my paypal account and see who has paid.

I have had my programmer thoroughly review this in the code and we cannot find anything wrong with our hookup. We have even deleted the event and reentered it.

I believe there is a bug here and hope you can help us figure it out.
thanks
Liza

[Andras]

Hey Liza

Sorry to hear about your troubles with the attendees. I’d love to help you get this sorted, because what you wrote is definitely not what should be happening.

As a first, please make sure that your WordPress and all your plugins – or at least the calendar and ticketing plugins – are updated to the latest version. We recommend using a staging site to test the changes before updating on a live site.

I would also like to ask you to share your full system information with me in a private reply, after the plugins have been updated.

Are you using WooCommerce or the built-in Tribe Commerce to sell tickets?

In case the latter, please make sure that you have set up the plugin and PayPal correctly. Here is our user guide for that.

Once the above is done we can continue digging into this.

Cheers,
Andras

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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