[Andras]

Happy I could be of help, Karly, and thanks again for your patience and understanding! Much appreciated!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

You’re welcome Janice, I’m happy I could help!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi again,

to avoid cart increase

There are some workarounds for this. One would be this plugin.

This will also remove the quantity fields from the product page though, but it could get you started on customizing it to suit your needs.

Other would be this snippet:

https://gist.github.com/cliffordp/66bf05df61ee269c60ff20d6f39e2cab

Copy it into your functions.php file.

Is there any way to clear the cart if payment is not made

I found this little snippet, but it didn’t work for me unfortunately.

add_action('after_woocommerce_pay', 'my_function_clear_cart', 110);
function my_function_clear_cart() {
  WC()->cart->empty_cart(true);
  WC()->session->set('cart', array());
}

For this you will need to get in touch with WooCommerce support, as this is done already on their part, and not with our calendar plugins.

Let me know if I can help you further.

Cheers,
Andras

[Andras]

Hi,

Just to make sure, were you using a default theme like twentysixteen or twentyseventeen when testing that?

Please also try rolling back one version of WooCommerce to 3.0.0 and check if the issue presents itself with that.

Thanks,

Andras

[Andras]

Hello Fermí,

I’m not sure how the feed could be inserted directly. You can check some ideas here:

• https://www.google.ch/search?q=insert+rss+feed+into+wordpress+page&ie=utf-8&oe=utf-8&client=firefox-b-ab&gfe_rd=cr&dcr=0&ei=8TWFWsWAGMGs8weSkZngDQ

There are some solutions out there which can help you convert the RSS feed to iCal. Try starting here:

• https://www.google.ch/search?q=convert+rss+to+ical&ie=utf-8&oe=utf-8&client=firefox-b-ab&gfe_rd=cr&dcr=0&ei=pjSFWom9I5GZX-ikhsAP

Hope this helps.

Cheers,
Andras

[Andras]

If we see enough requests for it, then it definitely has a good chance of becoming core functionality.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

Is there anything else I can help you with before we close this down?

Andras

[Andras]

Hi Joi,

Just wanted to check if you have made any progress in this and if I can be of any help.

Cheers,
Andras

[Andras]

Hi emgadmin,

That is absolutely possible.

Easiest way would be to install the plugin called ‘Say What’ (link).

Once activated go to Tools > Text Changes and set up a new string like this.

Let me know if this does the trick.

Cheers,
Andras

[Andras]

Hi Pasquale,

We are unfortunately unable to provide support through our Pre-Sales forum channel, but you can head over to The Events Calendar WordPress.org support forums for assistance and answers.

If you have a PRO license, you can log into your account and get assistance through the PRO forums. If you need to reset your password, you can do so here. This will send an email to the account used when you initially registered for the support forums.

To get you started, you can create categories for the users and assign the appropriate category to a user’s events. Then you can view the calendar of the users on this URL:

http://domain.com/events/category/{category-slug}

Thanks for understanding and good luck resolving your issue.

Cheers,
Andras

[Andras]

Hi Abigail,

Thanks for reaching out to us and I’m sorry to hear about the missing attendee information.

So far we have identified two scenarios when the attendee info goes missing.

One is when the user fills out the attendee info and adds the ticket to the cart. Then the user increases the amount if tickets on the cart page. Obviously these new tickets will not have the required info.

The second is when tickets with info are in the cart but during the process the payment is cancelled first, and paid only in the “second run”. When the payment is cancelled (e.g. on the PayPal payment page) and the user is redirected to the cart, then the ticket is still in the cart but the extra info gets lost.

Do you think any of these could be the cause in your case?

Andras

[Andras]

Hello Marvin,

Thanks for using our plugins and welcome to the forums!

For the time being we only provide WPML compatibility with The Events Calendar and Events Calendar Pro. Event Tickets and Event Tickets Plus are not yet compatible, it is on our long term roadmap though.

In the meantime, it is possible to partially use Event Tickets Plus with WPML.
However, the downside is that for now there is no way to create a truly multilingual ticket.

The end result is 1 distinct ticket for each language. This means that no sync of stock is possible until full compatibility becomes a reality.

If you have any further questions, let me know.

Cheers,
Andras

[Andras]

Hey David,

I’m sorry to hear about the disappearance of your calendar. I might be able to help you with this one.

Go to Events > Settings > Display tab. My hunch is that Events template option is set to “Default Page Template”. Set that to “Default Events Template” and check if that brings the calendar back.

If not, then we dig further.

Cheers,
Andras

[Andras]

Hi Penny,

Thanks for reaching out to us!

When a ticket is created, then the appropriate WooCommerce product is created in parallel. This hasn’t changed recently. That is with Tickets but not with RSVPs.

If you need help with this issue then please give me the following info:

• Your system information
• Which plugin are you using to handle memberships?
• A bit more details on how the tickets and the memberships are set up.

Thanks and cheers,
Andras

[Andras]

Hi mswtmgr1,

Thanks for reaching out!

This can be caused by many things using your memory. So lots of plugins, busy site, resource intensive code in plugin or themes, etc.

Likely it gives you an error message with The Events Calendar because the memory gets full by the time it gets there.

You also mentioned that when you change to a different theme than Divi, then the problem is solved. What you can also try is leave Divi on and deactivate other plugins than TEC. Does the error also disappear.

I’ve seen similar cases before and usually it wasn’t a specific plugin that caused the issue, but rather the memory needed by all the plugins and theme was not enough, so after activating the n-th plugin (no matter which one) the server said “Sorry, I can’t handle that.”

If this is the case then you can try to increase the memory limit in php. Also it might be helpful to add the following two lines into your wp-config.php file:

define( 'WP_MAX_MEMORY_LIMIT' , '512M' );
define( 'WP_MEMORY_LIMIT' , '512M' );

Let me know what you find.

Cheers,
Andras

[Andras]

Hi there,

Thanks for reaching out!

As a first step we would need to check if there is any conflict with other plugins, your theme or some custom code.

To do this please go through our conflict testing guide and let me know what you find.

Cheers,
Andras

[Author]

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