[Andras]

Hey Doug,

That should be possible with a template override.

You would need to override this file:

wp-content/plugins/the-events-calendar/src/views/month/tooltip.php

In the header of that file you will find the location of instructions that can help you, as well as where you need to place the override.

Hope this helps you get started. Let me know if you need further assistance.

Cheers,
Andras

[Andras]

Hi,

Thanks for the extra info and the clarification.

Yeah, the event dates likely imported badly. That is likely because of the date format in the csv file. The format used there is MM.DD.YYYY, which can be confusing as it is similar to DD.MM.YYYY.

For date formatting the best option is to use YYYY-MM-DD. That is the clearest and it is the format mostly used in databases.

As for changing the dates, there are some options, although they are not ideal.

Option 1: deleting all tickets and re-importing them. The deletion can take a long time here.

Option 2: Running an SQL script directly in the database that changes the end sale dates to a future date.

For example you can run this to set all the end sale dates to November 30.

UPDATE wp_postmeta SET meta_value='2018-11-30 13:00:00' WHERE meta_key='_ticket_end_date'

It would also be possible to set up different end dates for the different events / tickets, than you will need more commands like the above.

To help you out a bit, I created this excel file for you based on your ticket csv.

https://www.dropbox.com/s/vcpbzv4sxgf2993/rjjacob.xlsx?dl=0

In the last column it contains the sql commands that would update the end sale date for those tickets to what is given in the file. You just need to copy-paste those lines when you run an SQL command on your database. You can also do more or even all at a time, however I would recommend doing batches.

I didn’t test all of the scripts but should work. And of course, create a database backup before running those.

Hope this helps.

Cheers,
Andras

[Andras]

Hi Thomas,

Happy to hear that solved it! Awesome!

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

Hi Mitchell,

I’m sorry, I’m getting a bit confused here.

Originally you said that you basically do not want to see past events. While we are working on improving that ‘remove past events’ feature I suggested you to use APM.

Now you are mentioning some kind of a “search”. Could you give more details on this?

APM does give you the possibility to search / filter the title of the events, or to search in the description of the events.

Beside this, after filtering for some dates, you can still use the built-in search function of WordPress.

If you can give me a detailed explanation of what you exactly imagine I might be able to help you further.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

If you have the latest versions of the calendar and ticketing plugins and you are still experiencing the issue, then please share your system information with me so we can continue troubleshooting this.

Thanks!

Andras

[Andras]

Hi rjjacob,

Thanks for getting in touch!

I’m sorry to hear about this issue. That is definitely unusual. I’d be happy to help you out here.

When you open the tickets for editing and open the “Advanced” part, are the start and end sale dates filled out? Are they set in a way so that the tickets show up today?

If the dates are set up properly, then I could take a look at your database, if you are willing and open to share with me a db dump.

And a sidenote, I see you are using the Duplicate Post plugin. Please note that if you are duplicating events that already have had some ticket sales, then you will likely get some wrong ticket sales numbers. If you do plan to duplicate events with it, then it’s recommended to duplicate it before setting up any tickets, or at least before selling any tickets.

Cheers,
Andras

[Andras]

Hi Jason,

Thanks for reaching out!

Sorry to hear about this. We have a similar sounding issue already logged.

Could you please send me a screenshot of the recurrence rules of the event, so I can try to recreate and see if it is the same issue?

Thanks and cheers,
Andras

[Andras]

Hi James,

Thanks for reaching out and reporting this!

I ticketed the issue, our developers will take a look at it. Probably adding a namespace will solve the issue.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

Hi Michelle,

Thanks for the question.

No, I’m afraid that is not possible at the moment with Community Events.

You might be able to achieve similar functionality with custom development and some kind of a membership management (with e.g. WooCommerce Memberships), but that is beyond the scope of our support.

I find the idea quite interesting though. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

Let me know if you have any additional questions.

Cheers,
Andras

[Andras]

Hi Mitchell,

I just got info from a developer, we are looking into extending the possibilities of that option. It will still need to go through some strategy discussions as what I saw looks to be a more robust feature.

Meanwhile let me know if APM works out for you.

Cheers,
Andras

[Andras]

Hi Thomas,

Thanks for getting in touch!

We are aware of this issue which was present in the versions that you are using. The issue comes from the date formatting in the datepicker, which you can set under Events > Settings > General tab

We have since fixed this issue and if you update your calendar and ticketing plugins it should already work properly. Please check and let me know.

Also, creating a full backup of your site and database is recommended before updating.

Cheers,
Andras

[Andras]

Hi Marina,

Thanks for reaching out!

Sorry to hear about the issue with the images.

We are aware of the bug that images do not get imported from Eventbrite under some circumstances. Our developers have created a fix for this already which is waiting for some testing. If it passes the tests it will be released – hopefully – with the next maintenance release early October.

Please hang in there while we get this sorted.

Uploading the images manually to the events should work.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi Lisa,

Thanks for the details.

I checked as well based on that. What I found is that in the preview you will see the wrong dates, however, on the real page you see the correct ones. Can you check and confirm?

A.

[Author]

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