Support Forums

Eventbrite Tickets

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    • Updated
    • Solved Closed
      License key problems?

      Posted by: Barry
      Most Recent by: on 2017/04/10 at 6:37am in: License key problems?

      We recently updated our plugin licensing system but – unfortunately – it looks like a few kinks still need to be worked out. If you believe your license key is valid but are receiving “out of install” warnings or other unexpected mess…

    • 2
    • 4/10/17
    • Solved Closed
      Events disconnecting from website

      Posted by: Katie
      Most Recent by: Cliff on 2017/04/24 at 10:12am

      I’m having issues with my website falling out of sync with Eventbrite. The Eventbrite ticket area breaks and there’s no way to purchase tickets. I’ve attached a screenshot of an event experiencing this issue. Is there a way to re-sync an eve…

    • 2
    • Today
    • Solved Closed
      Disassociating with Eventbrite on Save

      Posted by: Adam
      Most Recent by: Nico on 2017/04/20 at 5:07am

      Hello, we are using the Eventbrite Tickets plugin on one of our sites and have recently noticed an issue where we can create the initial event and the information passes to Eventbrite and tickets are created as expected. However, upon subsequent edits to the …

    • 8
    • 4/20/17
    • Solved Closed
      Connections Between WP Events & Eventbrite Severed

      Posted by: Rebecca
      Most Recent by: Nico on 2017/04/20 at 5:07am

      Hi Eventbrite Tickets team, Like several others, I’m experiencing a syncing problem with Eventbrite Tickets. Events on WordPress are spontaneously (or maybe after Eventbrite page updates?) disconnecting from their corresponding TEC events on WordPress.…

    • 11
    • 4/20/17
    • Solved Closed
      Can’t Uninstall Eventbrite Tickets

      Posted by: mrhiking
      Most Recent by: Brook on 2017/04/10 at 2:33pm

      When I try to uninstall or even deactivate the Eventbrite Tickets plugin it errors out my site. I’ve tried all the solutions in the forums and nothing is working.

    • 8
    • 4/10/17
    • Solved Closed
      Eventbrite Ticket Box Won’t Display

      Posted by: Matthew
      Most Recent by: Geoff B. on 2017/04/10 at 7:53am

      Greetings, I’m having issues getting my event pages to display the ticket box. I’ve done all the troubleshooting recommends, like switch to a basic theme, disabling plugins and all that jazz. Nada. Can you take a look. Perhaps you can provide some…

    • 5
    • 4/10/17
    • Solved Closed
      Syncing All Events

      Posted by: Nathan
      Most Recent by: Trisha on 2017/04/06 at 5:06pm

      An Eventbrite representative told us that by purchasing this plugin it would automatically sync all events we made in Eventbrite with The Events Calendar. From what I am seeing we have to manually import events one at a time. We have over a hundred events and…

    • 3
    • 4/6/17
    • Solved Closed
      Eventbrite image import

      Posted by: Lauren
      Most Recent by: Caroline on 2017/03/31 at 9:37am

      Hi. Hoping you can help. Whenever I import an event from Eventbrite the image is imported three times … everything shows up and is working correctly, but I have three of every image in my media library.

    • 2
    • 3/31/17
    • Solved Closed
      Height of iframe not showing Buy button

      Posted by: John
      Most Recent by: Victor on 2017/03/31 at 6:09am

      Hi there If you look at https://hhdba.com/event/ask-the-expert-can-you-use-excel-for-small-business-accounts-and-invoicing-of-course-you-can/ …you’ll see the iframe for the tickets needs scrolling down to reach the order now button I’ve rea…

    • 5
    • 3/31/17
    • Solved Closed
      EventBrite Plugin on Multisite not registering correctly

      Posted by: Matthew
      Most Recent by: Courtney on 2017/03/29 at 1:43pm

      I have installed the Eventbrite plugin on one site in a multisite installation and applied the single use license. The license was applied successfully, but I am seeing a message at the top of the page: “It looks like you’re using The Events Cal…

    • 8
    • 3/29/17
    • Solved Closed
      Eventbrite Plugin Asking for venue and valid address

      Posted by: e.club
      Most Recent by: Courtney on 2017/03/22 at 8:32am

      I am trying to set up the events section for a client who would like to insert the events and register through eventbrite. We have the plugin installed and authorized but every time I publish an event I get an error message: “We were unable to sync your…

    • 6
    • 3/22/17
    • Solved Closed
      Fatal error: Call to undefined function tribe_singleton()

      Posted by: Mark
      Most Recent by: Cliff on 2017/03/21 at 9:37pm

      Hi there, My website has completely crashed. I followed install instructions and as I came to activate the WordPress.org plugin, this is the error I’m getting: Fatal error: Call to undefined function tribe_singleton() in /home/site/public_html/wp-content/pl…

    • 4
    • 3/21/17
    • Solved Closed
      Automatic PDF Invoice sent to customers

      Posted by: K.
      Most Recent by: George on 2017/03/20 at 4:50pm

      Hello, I am trying to find a solution, but I am not an WordPress expert, so I would need some help We are a company organizing training courses. The participants must receive an invoice after placing an order for available courses. That means, they will not m…

    • 7
    • 3/20/17
    • Solved Closed
      Eventbrite ticket box cut in half in theme

      Posted by: Julie
      Most Recent by: Trisha on 2017/03/20 at 2:38pm

      I’m using Eventbrite Tickets on our WordPress site with the JobFinder theme. I imported an event from Eventbrite but half the ticket box is cut off (you can see what I mean here: http://www.stceo.ca/event/no-time-like-the-present-developing-information-…

    • 4
    • 3/20/17
    • Solved Closed
      Eventbrite imported event registration form is too narrow

      Posted by: Anatoli
      Most Recent by: George on 2017/03/17 at 8:11am

      Hi, in the example below of an imported Eventbrite event at the bottom of the page you can see that the iframe with the registration form requires scrolling, which is very inconvinient and unclear to many users as they don’t see the “Order NowR…

    • 7
    • 3/17/17
    • Solved Closed
      Venue Map displays only half the map

      Posted by: Judy
      Most Recent by: Victor on 2017/03/16 at 7:03am

      Two things: I applied the code to move the ticket frame over to the content side. The map in the sidebar area is showing only half the map. It was displaying only half the map even before I moved the ticket frame. See: https://divawow.org/participate/grasslan…

    • 6
    • 3/16/17
    • Solved Closed
      Where are my events?

      Posted by: Steve
      Most Recent by: George on 2017/03/15 at 9:32am

      Hello. I successfully connected and authorized the EventBrite Tickets plugin, but not a thing has come over. I cannot find any documentation on this plugin other than the directions given to connect it. Am I missing something?

    • 4
    • 3/15/17
    • Solved Closed
      Moving the Eventbrite Tickets box

      Posted by: Carel
      Most Recent by: Cliff on 2017/03/14 at 11:36am

      Hi, I followed the instructions at https://theeventscalendar.com/knowledgebase/moving-the-eventbrite-tickets-box/ but the Eventbrite tickets are still after event details at my site. I mean the eventbrite part at the top of the page. You can have a look here:…

    • 10
    • 3/14/17
    • Solved Closed
      The Eventbrite Plug is not working

      Posted by: Steve
      Most Recent by: Courtney on 2017/03/13 at 12:22pm

      Having recently purchased the eventbrite ticket plug in, I am disappointed to find I am unable to use it or get it working. I am not an expert user in WordPress, having looked at some others with the same problem your instructions to check for conflict seem o…

    • 4
    • 3/13/17
    • Solved Closed
      Import Eventbrite Events

      Posted by: Alasdair
      Most Recent by: Barry on 2017/03/11 at 2:25pm

      Hello, When you click Import Event and then the select2 input field, the events returned are in ascending date order and limited to the first 50 events. This means any user with more than 50 previous events is unable to select the event to import. This is a p…

    • 6
    • 3/11/17
    • Solved Closed
      Import to or from Event calendar to Eventbrite tickets

      Posted by: Marc Mousseau
      Most Recent by: Hunter on 2017/03/10 at 8:37pm

      The problem! i am trying to sync event calendar with Eventbrite tickets, your sale pitch says that if you add an event in event calendar it will add it to tickets I followed the Create the API Instruction http://automattic.github.io/eventbrite-api/users.html …

    • 4
    • 3/10/17
    • Solved Closed
      Cant import an event

      Posted by: Vanessa
      Most Recent by: Hunter on 2017/03/09 at 9:12pm

      This is not working like in your video tutorial. I have set up the app key When I go to import an eventbrite event I get a select pulldown (than does not list my event) or a field to enter the URL. WhenI enter the url I get another screen ‘Legacy Events…

    • 4
    • 3/9/17
    • Solved Closed
      Need to upgrade to multi-site license

      Posted by: Julio
      Most Recent by: Geoff on 2017/03/07 at 7:54am

      I purchased an Agency license in error on 3/3/2017. I need to upgrade to a multi-site license but the upgrade option only provides for an unlimited license. How do I upgrade to multi-site and pay the difference? Thank you in advance.

    • 5
    • 3/7/17
    • Solved Closed
      Roles for import

      Posted by: Paul
      Most Recent by: Hunter on 2017/03/02 at 6:04pm

      Hi, Can anyone tell me the minimum WordPress user role required in order to import & publish events from Eventbrite ? I’ve been doing it from Admin, but want to hand off to others with lower privileges. Thanks

    • 4
    • 3/2/17
    • Solved Closed
      Ticket Box not showing up

      Posted by: Michael
      Most Recent by: Hunter on 2017/03/02 at 3:27pm

      I have five events currently posted on our WordPress site that are linked to Eventbrite. Only two of them have the Ticket Box with an easy to find “order now” button to click through to Eventbrite and purchase tickets. The others only have an unde…

    • 10
    • 3/2/17
    • Solved Closed
      Dates of events aren't in order

      Posted by: Jennifer
      Most Recent by: Cliff on 2017/02/24 at 1:57pm

      http://rivercityph.com/events/?action=tribe_photo&tribe_paged=2&tribe_event_display=photo second row – event goes from April 14 – April 7 ? Also does this in another place.

    • 4
    • 2/24/17
    • Solved Closed
      Eventbrite Featured Image Export / Import

      Posted by: Samy's Camera
      Most Recent by: Cliff on 2017/02/23 at 1:38pm

      Hello, It seems like the Featured Image being imported from Eventbrite is being down sized in WordPress. Here’s an example: https://www.eventbrite.com/e/the-wedding-photography-workshop-with-joe-mirta-barnet-pas-tickets-31072064381 http://www.samysphoto…

    • 8
    • 2/23/17
    • Solved Closed
      Venue Duplicates

      Posted by: Samy's Camera
      Most Recent by: Cliff on 2017/02/17 at 10:30am

      Hello, I have multiple duplicates of the same venues coming over from Eventbrite. I only have one Evenbrite account, and am using the same venue names for each of my events. It seems like every time I do an import from Eventbrite, it adds a new venue to the W…

    • 6
    • 2/17/17
    • Solved Closed
      No Eventbrite options in the Event Screen

      Posted by: Ilana
      Most Recent by: Geoff on 2017/02/15 at 4:37pm

      Hey there, I have purchased and installed the Eventbrite Ticketing Add on and have the Events Calendar Pro. I have watched the intro video and it shows the area where I can push my event to Evenbrite under the Event Website section. I don’t seem to have…

    • 5
    • 2/15/17
    • Solved Closed
      Importing Recurring Events

      Posted by: Susan
      Most Recent by: AndrĂ¡s on 2017/02/15 at 5:13am

      One of the events we have on Eventbrite is for tours that only happens on certain days of the week (Wednesday, Thursday, Friday, Saturday, and Sunday). Everything is set up in Eventbrite as it should be. When I go in to import the tour event, it imports succe…

    • 4
    • 2/15/17
    • Solved Closed
      Eventbrite requires a Venue and it must have a valid Address.

      Posted by: Sophia
      Most Recent by: Hunter on 2017/02/13 at 3:00pm

      Hi everyone, when I try to create an eventbrite ticket, I receive the following error: “Eventbrite requires a Venue and it must have a valid Address.”, even though the venue has a correct address. Yesterday, I had the plugin authorized and connect…

    • 4
    • 2/13/17
    • Solved Closed
      Events Not Showing Up All of a Sudden!

      Posted by: surferjohn
      Most Recent by: Ratings Droid on 2017/02/11 at 8:35am

      Hi there – all of a sudden our eventbrite ticket info is not appearing on events. It was working – and it did import the events that are there. Specifically >> http://dance-attack-workshops.com/event/dance-attack-calgary/ What Am I missing&#…

    • 5
    • 2/11/17
    • Solved Closed
      Exchange event ticket plus against eventbrite tickets

      Posted by: Sophia
      Most Recent by: Cliff on 2017/02/10 at 11:21pm

      I was looking for a way to contact your support without posting this on the forum as I doubt this will help anyone else, but unfortunately I didn’t find another way – so here I go: I would like to exchange the plugin I purchased (Event Tickets Plu…

    • 4
    • 2/10/17
    • Solved Closed
      Eventbrite UK currency problem

      Posted by: Alex
      Most Recent by: Brook on 2017/02/09 at 11:59pm

      Hi, I’ve just installed the Eventbrite Tickets plugin and am playing around with creating my first events. The first thing I’ve spotted is that there is no setting for the currency for tickets in the “Add New Event” page. I tell it £…

    • 7
    • 2/9/17
    • Solved Closed
      Displayed ticket price to include eventbrite fee ?

      Posted by: Scott
      Most Recent by: George on 2017/02/08 at 5:06pm

      Hi, is there a way to have the eventbrite ticket price show including the eventbrite fee? Presently it is displayed without the fee… as an example we have an event that is $44 including fee… and that is what is on the promo image. After importing …

    • 4
    • 2/8/17
    • Solved Closed
      Sus tickets de {sitename}

      Posted by: ANTONIO JOSE
      Most Recent by: Ratings Droid on 2017/02/07 at 8:35am

      Buenas tardes: Estoy realizando pruebas con el plugin de entradas y cuando recibo el correo-e (como cliente final) aparece en el asunto Sus tickets de {sitename}, supongo que en lugar de {sitename} deberĂ­a aparecer el nombre del dominio. Saludos, Antonio

    • 4
    • 2/7/17
    • Solved Closed
      Eventbrite widget location

      Posted by: Peter
      Most Recent by: Ratings Droid on 2017/02/07 at 8:35am

      Hello, Having a hard time finding where/how to expand the first column width. I am using AVADA theme. I also would like to know how to move the “Eventbrite Widget” to the right column, top of page. http://nutritionalcourses.com/event/chicagoland-…

    • 4
    • 2/7/17
    • Solved Closed
      export from Events Calendar Pro to Eventbrite?

      Posted by: Marc
      Most Recent by: Ratings Droid on 2017/02/01 at 8:35am

      We currently have The Events Calendar PRO and Event Tickets Plus, selling tickets via WooCommerce on our own site. Many recurring events, most of which are free, It was suggested in a meeting earlier today that we put our events on Eventbrite as well, for bet…

    • 4
    • 2/1/17
    • Solved Closed
      Integration issues

      Posted by: Kore
      Most Recent by: Ratings Droid on 2017/01/31 at 8:35am

      I have recently installed Events Calendar Pro and Eventbrite tickets. Successfully authorised it and my Eventbrite account has successfully been connected. However, when I try to import any public event that was created in Eventbrite, I get the following mess…

    • 4
    • 1/31/17
    • Solved Closed
      link to eventbrite not showing-up

      Posted by: Ronald
      Most Recent by: Hunter on 2017/01/26 at 1:50pm

      We have updated to the latest version of tribe+ eventbrite (4.4) The import works fine but on the individual event pages no link to buy tickets is showing up. Visitors are not able to link to eventbrite and buy tickets. Many thanks for your help

    • 6
    • 1/26/17
    • Solved Closed
      The Gherkin

      Posted by: Ben
      Most Recent by: Ratings Droid on 2017/01/26 at 8:35am

      Hi there, I’m trying to run an event at The Gherkin in London. It’s quite a famous building, but the Events Calendar doesn’t seem to be able to find it. The first issue that I had was that putting in the whole address of the building: 30 St…

    • 6
    • 1/26/17

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