[Victor]

Hi Blake!

Thanks for getting in touch with us!

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

The get_field function requires the post_id to be passed as an argument, so try using the get_field like the following:

$seating = get_field( 'seating_chart', tribe_get_venue_id() );

I hope that helps.

Best,
Victor

[Victor]

Hi Brian!

Thanks for taking your time to report this.

I could verify this as well and while it is not necessarily something not working, it does make sense to comply the “start of Week setting”.

I have logged a report for this so it can be addressed in one of our next maintenance releases of our plugins. We will notify you once available in a shipped version of our plugins.

Best,
Victor

[Victor]

Hi Dale!

Thanks for getting in touch with us!

Having 1000 events with 400 attendees each means around 400000 attendee records, which his a lot of information. So, it may be expected for the _transient_tribe_attendees meta for all your events be that large, as it contains the information for all your events attendees.

Do you have any specific pages where you are experiencing a significant slow down in performance?

As a reference, we have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

Additionally, I can see you are using previous versions of our plugins. We always recommend you try to use the latest versions of our plugins available, as they may contain fixes and improvements in performance. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

I hope that helps. Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Amanda,

Thanks for getting in touch with us! I’d be happy to help you troubleshoot this issue so we can find the source of it.

That looks like it could be caused by a Javascript conflict, so first please see if there are any console errors by inspecting the edit event page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

If you find there is a console error, please send us a screenshot of it so we can see it on our end.

Please let us know about that.

Thanks,
Victor

[Victor]

Hi Paul!

Thanks for getting in touch with us!

To enable Community Tickets in the submission form, you will need to navigate to WP Admin > Events > Settings > Community tab and under Community Tickets check the Enable Community Tickets option.

Does it help? Let me know about it.

Best,
Victor

[Victor]

Thanks John,

I’ve just made some tests with the theme and I’m not able to replicate the issue.

I wonder if there is a theme option that may be causing a conflict, so could you please send us an export of your theme global options? I will import on my local site and see if any difference.

Thanks,
Victor

[Victor]

Hi Clive,

Glad to know about it! I can confirm the order is now completed and your license already renewed 🙂

Regarding your multisite setup, I’ve just checked and you shouldn’t need to have a multisite license if you only activate your license on just one subsite.

Multisite licenses are only for using the plugin on more than one subsite, so you should be good with your current license. But, like Nico said in the other topic, you should only activate the plugin on your subsite.

Is there anything else I can help you with? Let me know.

Best,
Victor

[Victor]

Hi John!

Thanks for sending the link. It seems you’ll need to grant me access to it. I’ve just sent you a permission request.

Please let me know about it.

Thanks,
Victor

[Victor]

Hi John,

We just need a copy of your theme. If it’s too big, you can use a third party service like dropbox or Google Drive and share the link to it here.

Thanks,
Victor

[Victor]

Hi Jamie!

Thanks for getting in touch with us!

If you are using the tribe_events shortcode, the limit attribute is not available for it.

The photo view will respect the Number of events to show per page setting in your WP Admin > Events > Settings > General tab

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi John,

Thanks for testing that out.

That means there is a conflict with your theme and our plugin. I’d suggest you get in touch with the theme authors to let them know about this issue so they can offer some insight about it.

Could you please also send us a copy of your theme in a private reply? I’d like to make some tests and see if I can reproduce on my end and hopefully find the source of the problem.

Let us know about that.

Thanks,
Victor

[Victor]

Hi Gareth!

Thanks for getting in touch with us! Let me help you with this topic.

AMP is actually pretty new, so this is the first time I encounter a question from a user about it. And don’t worry if someone else has already asked about it, we are always here to help 🙂

I’m not really familiar with that plugin, but it seems it should be possible to add the events date and other metadata, but you would need to create your own custom AMP templates for the tribe_events post type.

I think you’ll be able to accomplish that using the method described in https://github.com/Automattic/amp-wp/wiki/Custom-Post-Type-Support

It will require for you to add some custom coding, which we are limited in how much support we can give.

However, we always like helping out so if you go for it and bump into any questions, don’t hesitate to reach out and we’ll be happy to point you in the right direction as much possible.

Hope that helps.

Best,
Victor

[Victor]

Hi Stuart!

Thanks for getting in touch with us! Let me help you with this topic.

I’m mostly sure those “similar events” are not added by our plugins, but by Jetpack instead.

If you are using wordpress.com, I think you’ll find the Related Posts settings in your sites settings > Traffic.

I hope that helps. Let me know how that goes.

Best,
Victor

[Victor]

Hi Michael,

Thanks for clearing that out.

500 errors means something went wrong on the server side of things, so enabling WP_DEBUG will allow you to get some debug information so we can find the source of the problem.

To do this, you need to add the following lines of code into your site’s wp-config.php file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

You should paste that code above this line:

/* That's all, stop editing! Happy blogging. */

After that, try reproducing the issue. If there is an error, it will be saved into the debug.log file located inside the /wp-content directory.

Also, please share your system information with us so we can see if any problem from there.

Finally, as it’s an issue from the server, I’d suggest you also get in touch with your hosting provider to let them know about this and see if they can offer some insight about it.

Let me know how that goes.

Best,
Victor

 

[Victor]

Hi John,

Thanks for sending over your system information.

I don’t see anything that would indicate an error from there. Your permalinks structure seems fine too. Please try refreshing your permalinks structure to see if any changes (WP Admin > Settings > Permalinks > click Save Changes)

If no changes, then please proceed with the testing for conflicts guide to make sure it’s not theme or other plugin related.

Thanks,
Victor

 

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