[Victor]

Hey Christophe!

Thanks for your comments! I’m happy to be of help.

A last question what is the easiest way to customise texte and visuals
of the digital tickets? (event ticket plus)

To accomplish that, you will need to modify the ticket email template. You can do that by following these steps:

• Make a copy of the template located in yoursite/wp-content/plugins/event-tickets/src/views/tickets/email.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called tickets
• Add the copied email.php file to that last folder

Now that the template is in your theme, you can modify it to suit your needs and the changes will be reflected.

There is a great article on Customizing Template Files here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps. Let me know how that works for you.

Best!

Victor

[Victor]

Hi Christophe!

Thanks for reaching out to us! 🙂

Unfortunately, there is no straightforward or built in functionality to achieve that.

The “new order email” is sent to you by the WooCommerce plugin, so you will have to reach the WooCommerce documentation to modify it. You could make a template customization of that email template or hook into it by one of the available hooks.

As a start, here is and article I found for you where it explains the template structure for WooCommerce here > https://docs.woocommerce.com/document/template-structure/

I hope that points you in the right direction. Sorry I can’t be of too much help here, but do come back if you have any other questions.

Best!

Victor

[Victor]

Hi Maria!

Thanks for reaching out to us! 🙂

Unfortunately, the filter bar is only available for the main calendar page and it’s not posible to add it using the shortcodes for the moment.

This is something that was already suggested as a feature by other users here > https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17840326-make-filter-bar-compatible-with-shortcoded-calenda. So I encourage you to vote for it, if you haven’t done it already.

Let me know if you have any other questions and I’ll be happy to help.

Best!

Victor

[Victor]

Hi Marcel!

Thanks for reaching out to us! 🙂

It seems you are using the shortcode correctly, but with curly quotes.

Make sure that if you use quotation marks in your shortcodes, they are only “straight quotes” and are not “curly quotes.” If you’re not sure what this means, then the simplest way to see the difference between the quotes is to look at a screenshot like this > https://cloudup.com/iNf33Mzs2g4

Let me know if that solves the issue and if it doesn’t I will be happy to assist you.

Best!

Victor

[Victor]

Hi Vanina!

Thanks for reaching out to us! 🙂

Could you please tell me where are those “min” text showing? Is is the single event page? The event list? You can send me a bigger screenshot if you like. Or if you have a link to the page where I can see that, it would also be helpful.

Also, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!

Victor.

[Victor]

Hi Jamie!

Thanks for reaching out to us! 🙂 I am happy to help

That seems to be happening because the Yoast SEO plugin adds a few columns to the table like “Readabiliy” and “SEO”. As there is not much room left for extra columns, the text starts collapsing downwards.

Try going to “Screen Options” at the top right of the wp-admin and deselect the Columns that you don’t want to include in the table. Here is a reference for that > https://cloudup.com/cPCHTbTOWmm

Let me know if that did the trick.

Best!

Victor

[Victor]

Hi Darius!

Thanks for reaching out to us and sorry to hear you are experiencing that issue 🙁

It seems to be a strange issue you are having there. Could you please go through the complete steps in the Testing for Conflicts Guide here > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you find in the process?

Also, what were the steps you followed to create the recurring event? This will give us more detail so we can try and reproduce the issue.

When coming back, could you share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!

Victor

[Victor]

Hi Ayan!

Thanks for reaching out to us! 🙂

If you want to customize the template files that show the submission form, there is a great article that explains how to do that here > https://theeventscalendar.com/knowledgebase/themers-guide/

You might want to start by overriding the template in your own theme by creating a file at your-theme/tribe-events/community/edit-event.php. Then you should copy the contents of the template file edit-event.php located at wp-content/plugins/the-events-calendar-community-events/src/views/ and paste it in file you created.

I hope that helps and let me know if you have other questions.

Best!

Victor

[Victor]

Hi Stephanie!

Thanks for reaching out to us! 🙂

I’m not sure I see the problem you are having. How are you trying to display the image? I see in the link you provided that the image is showing fine and responsive according to the browser size.

Could you please send me another reference to compare right and wrong behaviour of the image? or a further explanation would also be of more help.

Thanks!

Victor

[Victor]

Hi Grant!

I am really sorry about this issue. 🙁 I know how frustrating that can be with a 100 events a week.

This particular issue is not in the known issues page just like some others, but we understand the importance of the feature so rest assured it’s in the list of our priorities to fix it as soon as we can.

This thread is already linked to the bug report so the team will let you know just as they make the bug fix for it.

Best regards!

Victor

[Victor]

Ciao Giovanni!

Thanks for reaching out to us! 🙂 Let me try and help you out.

You can enter several costs in the “cost field” (for example 100 500 300) like this > https://cloudup.com/cb-gmIFTFqJ  This way, the function which is used to print the cost will show the min – max costs like this > $100 – $500

If that doesn’t work for you and you need to show exactly what you save in the cost field, then you will need to make a template override. You can learn how to do that in this great article > https://theeventscalendar.com/knowledgebase/themers-guide/

You will have to override the following template file /wp-content/plugins/the-events-calendar/src/views/single-event.php and in line 39 you could try replacing this:

echo tribe_get_cost( null, true )

for this:

echo tribe_get_event_meta( $event_id, '_EventCost', true )

I hope that helps. Let me know if you have other questions.

Best!

Victor

[Victor]

Hi Becky!

Thanks for reaching out to us! 🙂

To accomplish that, you will need to do a template override of the Month tooltip.php and single-event.php . You can find a general article on how to do that here > https://theeventscalendar.com/knowledgebase/themers-guide/

Additionally, I have found the step by step process on how to customize the tooltip which Nico has given on a thread. I couldn’t have explained it better myself, so here it is > https://theeventscalendar.com/support/forums/topic/altering-event-tooltip-display-displaying-additional-fields-in-tooltips/#post-1023065

I hope that helps and let me know if you have other questions.

Best!

Victor.

[Victor]

Hi David!

Thanks for reaching out to us! 🙂

I am sorry you are having this issue. I tried that custom code myself and it’s indeed not working entirely as expected. As you said, it will work with “EventURL”, for example, but it won’t for venue or organizer.

I don’t think this is a bug, but something in relation to the way this filter is implemented for venues / organizers and the way the event gets linked to those. It could be the case this filter is no longer valid for venues and organizers because of recent changes in our plugin code.

While our “Terms of Service” doesn’t allow us to do customizations, we do like helping out and at least point users into the right direction. So, I will reach the team and try to come up with a solution for you but it may take a day or more depending on the amount of work we have. Please hang in there.

Best!

Victor.

[Victor]

Hi Carlos!

Thanks for sharing the file and specifying the line you are trying to translate.

Unfortunately, I found out it is a known bug already related to some duplicated translation strings for The Events Calendar and Event Tickets.

The team is already aware of the issue and will make a fix for it in a future release. So I will link this thread to the bug report and we will let you know as soon as the bug fix is released.

As a workaround you could try downloading the translation file for Event Tickets here > https://translate.wordpress.org/projects/wp-plugins/event-tickets/stable/es/default

and putting that file in yoursite/wp-content/languages/plugins/

Let me know if that solves your issue.

Best!

Victor

[Victor]

Hi Anna!

Thanks for reaching out to us! I’m sorry you’re having this issue.

Unfortunately, it seems to be happening only with certain Display and Filter Bar settings. I could reproduce it myself so I logged a bug report for this and linked to this thread. The team will let you know when the bug fix is released in a future version.

In the meantime, a workaround for this issue would be to add the following CSS lines:

@media only screen and (max-width: 767px) {
.tribe-filters-closed.tribe-bar-is-disabled #tribe_events_filters_wrapper.tribe-events-filters-horizontal {
height: auto !important;
}
}

You can find out how to add custom styles here > https://theeventscalendar.com/knowledgebase/themers-guide/#customizing-styles

Let me know how this works for you and if you have any other questions.

Best!

Victor

[Author]

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