I need the event détail in the notification email "new order"

[Christophe]

Hello i’m using Event calendar pro / event ticket plus / woocommerce

For team organisation we need to see in the email notification of new order the detail of the event ticket (name date hour)
I Watch in the forum but couldn’t find my issue

Thank you for your help.
Christophe

[Victor]

Hi Christophe!

Thanks for reaching out to us! 🙂

Unfortunately, there is no straightforward or built in functionality to achieve that.

The “new order email” is sent to you by the WooCommerce plugin, so you will have to reach the WooCommerce documentation to modify it. You could make a template customization of that email template or hook into it by one of the available hooks.

As a start, here is and article I found for you where it explains the template structure for WooCommerce here > https://docs.woocommerce.com/document/template-structure/

I hope that points you in the right direction. Sorry I can’t be of too much help here, but do come back if you have any other questions.

Best!

Victor

[Christophe]

Hello Victor !
Thank a lot for your answer.

My customer is happy with your good plugin. And I’m hppy with your quick
anwser.
I think i will offer this solution for others cusomer with the same needs

A last question what is the easiest way to customise texte and visuals
of the digital tickets? (event ticket plus)

Thank you.
Christophe

—
Christophe Amet
[email protected]
—————
KIKI FACTORY – L’agence qui fait rebondir votre communication
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[Victor]

Hey Christophe!

Thanks for your comments! I’m happy to be of help.

A last question what is the easiest way to customise texte and visuals
of the digital tickets? (event ticket plus)

To accomplish that, you will need to modify the ticket email template. You can do that by following these steps:

• Make a copy of the template located in yoursite/wp-content/plugins/event-tickets/src/views/tickets/email.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called tickets
• Add the copied email.php file to that last folder

Now that the template is in your theme, you can modify it to suit your needs and the changes will be reflected.

There is a great article on Customizing Template Files here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps. Let me know how that works for you.

Best!

Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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