[Victor]

Hi Lisa!

Thanks for reaching out to us and for using our plugins!

Let me try and help you out with that.

It seems to be there is a theme or plugin conflict with the mobile styles, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Thanks,
Victor.

[Victor]

Hi Ronald!

Thanks for getting in touch! I’m happy to help you with this.

By default, event tickets don’t have an image. What you might be seeing is the image that belongs to the product that is generated when you create a ticket.

If you are using WooCommerce as your ecommerce plugin to sell your tickets, then you can edit the product that corresponds to the ticket and attach an image to it.

Does this help? Let me know.

Best!
Victor

[Victor]

Hi BJ!

Thanks for letting me know about that.

It seems to be a conflict with WP Rocket plugin minifying our plugins scripts. As you can see here our scripts are already minified.

So, I would like you to try setting WP Rocket to ignore assets from The Events Calendar and its add-on plugins.

Does this solve your issue? Let us know.

Best!
Victor

[Victor]

Hi Brian!

Thanks for coming back with the url!

I could try it out and works for me. So, there is no problem coming from the URL or the Event Aggregator service.

I did noticed from your first screenshot (the one with the question marks) that when you select Facebook as import origin then it doesn’t show up the “Import Type” selector. Does this happen all the time?

There is a change it could be a theme or plugin conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Thanks!
Victor

[Victor]

Hi Monique!

Thanks for taking your time and letting us know about that.

I’m not into the specifics of the issue, but your case, as well as others linked to the bug report, will surely be taken into account when developing a fix for it.

I’ve just checked the status of the ticket and while it has not changed since my last reply, I saw there has been some activity in it and a few members of the team have been involved in it. So, rest assured this will be taken into account in one of our future maintenance releases.

Thanks again for giving that information and we really appreciate your patience.

Best,
Victor

[Victor]

Hi Jens!

Thanks for getting in touch with us! I am happy to assist you 🙂

First off, bear in mind that the wp_postmeta table is used for all other posts in your WordPress installation and not only for our plugins. So it really depends on the amount of posts and the metadata that each post saves.

We have a good article about Performance Considerations you should read that gives an insight on this matter and most likely will answer your questions.

In addition, below I’ve gathered a couple of interesting links regarding caching and some useful tools for developers.

• Caching Basics
• Caching Month View Transients
• Some of our favorite plugins for developers

I hope it helps and feel free to ask any other questions you may have.

Best!
Victor.

[Victor]

Hi Brian!

I’m sorry you are experiencing this issue.

Could you please send me the Facebook url from where you are trying to import the event/s ? So I can make some tests myself.

Did this happen all of a sudden or was it always like this?

I can also see you are using an older version of WordPress. Could you please update to the latest and see if that changes anything? Before doing so, we always recommend you do a full backup of your site (both files and database).

Thanks,
Victor

[Victor]

Hi @mikewillamstc!

Thanks for coming back to us!

Changing the events permalink structure is not something possible without doing some custom coding.

And, as you will find in the following article it is a best practice to use “Post Name” option > https://theeventscalendar.com/knowledgebase/permalinks-best-practices/

Let me know if you have other questions and I’ll be happy to help.

Best,
Victor

[Victor]

Hi Caroline!

Thanks for reaching out to us! 🙂

There is a great article about managing your orders and attendees that may be useful > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Is what you need to know in there? Let me know about it.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Ben!

I’m really sorry you are having those issues. 🙁

Let me try and help you out.

 

From the screenshot attached I can see the errors, notices and warnings are not from one of our plugins. The fatal error, which may be the cause of the blank page, is coming from WooCommerce plugin and seems to be related to a conflict reading the database.

The rest of the notices and warnings are coming from the woocommerce-subscriptions plugin.

It could be that the woocommerce update got corrupted somehow, so I would first suggest you reinstall the woocommerce plugin again.

When switching to a default theme like 2017 and at the same time deactivating all other plugins except WooCommerce, The Events Calendar, Event Tickets & Event Tickets plus, do you still see the same error? If not, could you please copy and paste it here?

Thanks,
Victor

 

 

[Victor]

Hi Yaw!

Thanks for reaching out to us! 🙂

I’d be happy to help!

First off, I do want to note that we are fairly limited in how much we can support custom development questions like this.

That said, I’d be happy to at least point you in the right direction as best I can.

You can add a custom link or any other content by making use of the action hook ‘tribe_events_tickets_attendees_event_details_bottom’. Try adding the following snippet to your theme’s functions.php file >

add_action('tribe_events_tickets_attendees_event_details_bottom','add_custom_link_to_attendee_panel');
function add_custom_link_to_attendee_panel($event_id){
echo 'The Events Calendar website';
}

This will add a link to The Events Calendar website. You can then modify the code to print a custom link of your choice.

I hope it helps and don’t hesitate to ask any other questions.

Best,
Victor

[Victor]

Hi Brian!

Thanks for coming back.

To solve this, you should get the latest stable translation file for the language you want from here > http://translations.theeventscalendar.com/projects/tribe-common and save it in /wp-content/languages/plugins/

Those latests translation files do have the “Buy a license” string to translate, so in case it is not translated for your language yet, you could do so using Poedit.

I hope this helps and let me know if any questions.

Best,
Victor

[Victor]

Great to hear that Casper! I appreciate you following up to let us know. 🙂

I’ll go ahead and close this thread but please feel free to open a new one if any other questions pop up and we’d be happy to help.

Cheers!
Victor

[Victor]

This reply is private.

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