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Forum Replies Created

Viewing 15 posts - 466 through 480 (of 5,398 total)

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Posts
August 3, 2018 at 7:26 am in reply to: Refund Issue #1589550

Victor
Member

Hi There!

Thanks for getting in touch with us!

We have the following extension that will add the Event and Attendee information to the WooCommerce order details > https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

By installing and activating the extension, the event and attendee info will show up on all WooCommerce orders.

Does it help? Let me know if any follow up questions 🙂

Best,
Victor

August 3, 2018 at 7:21 am in reply to: Does a cancelled event send out notificiations at all to attendees? #1589543

Victor
Member

Hey there James!

Unfortunately, cancelling an event is not a built-in functionality of our plugins.

For cancelled events, you could edit the event and add a cancel message to it and remove or hide the tickets by modifying the end sale dates.

However, you will need to manually send a notification to the attendees already registered for the event.

Hope that helps. Let me know if any follow up questions.

Best,
Victor

August 3, 2018 at 7:17 am in reply to: Managing notifications and GDPR #1589542

Victor
Member

Hi James!

Thanks for getting in touch!

Event Tickets nor Events Calendar PRO has a feature that sends reminder notifications for events. The only email that is sent to the users for an even is when they RSVP or purchase a ticket for an event they receive a confirmation/ticket.

Perhaps you have a custom functionality that sends users a reminder email notification?

Let me know if I’m missing something.

Best,
Victor

August 3, 2018 at 7:07 am in reply to: Tickets not showing up in Woocommerce Product area #1589531

Victor
Member

Hi Laura!

Thanks for getting in touch with us! I’d be happy to help you with this topic.

First, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

my existing tickets are not showing under my woocommerce product list

If those tickets were previously created using Tribe Commerce, they will not show up as a product in WooCommerce. If you have multiple commerce platforms enabled to sell tickets, you will need to select one from the tickets settings when editing an event. In the following screenshot you can see where to select that:

Even though you can create WooCommerce and Tribe Commerce tickets for the same event by switching from one another, this is not recommended.

Additionally, let me share with you the following article that explains in further details the tickets creation process > https://theeventscalendar.com/knowledgebase/making-tickets/

I hope that helps. Let me know if any follow up questions 🙂

Best,
Victor

August 2, 2018 at 8:52 pm in reply to: Resetting 'Display attendee list' for all events #1589275

Victor
Member

Hi There!

I just wanted to follow up with this to let you know that a new release of our plugins is out, in which we are no longer able to reproduce the issue described here. This means that it may have been fixed before while working on other fixes/improvements.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

Please update the plugins and let us know if it works for you.

Best,
Victor

August 2, 2018 at 8:51 pm in reply to: 'Hide Attendees List' entry now 'Display attendees list' #1589274

Victor
Member

Hi Anthony!

I just wanted to follow up with this to let you know that a new release of our plugins is out, in which we are no longer able to reproduce the issue described here. This means that it may have been fixed before while working on other fixes/improvements.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

Please update the plugins and let us know if it works for you.

Best,
Victor

August 2, 2018 at 8:50 pm in reply to: Hide Attendees List check box changed to Display Attendees List #1589273

Victor
Member

Hi There!

I just wanted to follow up with this to let you know that a new release of our plugins is out, in which we are no longer able to reproduce the issue described here. This means that it may have been fixed before while working on other fixes/improvements.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

Please update the plugins and let us know if it works for you.

Best,
Victor

August 2, 2018 at 8:49 pm in reply to: Global Setting to Hide Display Attendee List? #1589272

Victor
Member

Hi There!

I just wanted to follow up with this to let you know that a new release of our plugins is out, in which we are no longer able to reproduce the issue described here. This means that it may have been fixed before while working on other fixes/improvements.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

Please update the plugins and let us know if it works for you.

Best,
Victor

August 2, 2018 at 8:47 pm in reply to: Shortcode to show category not working #1589271

Victor
Member

Hi Heather!

Just wanted to share with you that a new release of out plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

August 2, 2018 at 8:38 pm in reply to: Organizer can't be changed #1589267

Victor
Member

Hi Dan!

Just wanted to share with you that a new release of our plugins is out, in which we are no longer able to reproduce the issue described here. This means that it may have been fixed before while working on other fixes/improvements.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

Please update the plugins and let us know if it works for you.

Best,
Victor

August 2, 2018 at 8:38 pm in reply to: Newly Created Organizers No Longer Being Added #1589265

Victor
Member

Hi Steven!

Just wanted to share with you that a new release of our plugins is out, in which we are no longer able to reproduce the issues described here. This means that they may have been fixed before while working on other fixes/improvements.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

Please update the plugins and let us know if it works for you.

Thanks,
Victor

August 2, 2018 at 8:16 pm in reply to: Link Issues / Filtered Calendar Month #1589250

Victor
Member

Hi Bryan!

Just wanted to share with you that a new release of out plugins is out, including a fix for the Month View shortcode loosing the filter once advancing to the next month.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

August 2, 2018 at 8:14 pm in reply to: Single Category Display not maintained when toggling through months #1589249

Victor
Member

Hi Brian!

Just wanted to share with you that a new release of out plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

August 2, 2018 at 8:13 pm in reply to: Calendar View single category #1589248

Victor
Member

Hi David!

Just wanted to share with you that a new release of out plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

August 2, 2018 at 8:13 pm in reply to: Category for tribe_events is ignored #1589247

Victor
Member

Hi Thomas!

Just wanted to share with you that a new release of out plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor
Author

Posts

Viewing 15 posts - 466 through 480 (of 5,398 total)

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