Does a cancelled event send out notificiations at all to attendees?

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Home › Forums › Calendar Products › Events Calendar PRO › Does a cancelled event send out notificiations at all to attendees?

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  • August 1, 2018 at 9:44 am #1587793
    James O’Sullivan
    Participant

    Hi there, when I cancel an event that say has 10 attendees going to said event do they all get a notification of some sorts to say it has been canceled?

    Also can a text be sent with a similar notification?

    Just looking for what might happen when an event is cancelled like this. Thanks James

    August 3, 2018 at 7:21 am #1589543
    Victor
    Keymaster

    Hey there James!

    Unfortunately, cancelling an event is not a built-in functionality of our plugins.

    For cancelled events, you could edit the event and add a cancel message to it and remove or hide the tickets by modifying the end sale dates.

    However, you will need to manually send a notification to the attendees already registered for the event.

    Hope that helps. Let me know if any follow up questions.

    Best,
    Victor

    August 3, 2018 at 8:50 am #1589601
    James O’Sullivan
    Participant

    Hi Victor, ok I understand. I was hoping their was some kind of functionality to help with the cancellation of events as my site will ultimately run workshops and they tend to chop and change frequently depending on the popularity of them as we need a certain number of attendees before an event is viable. Ok I might look to see what a work around might be. Thanks

    August 3, 2018 at 5:30 pm #1590083
    Victor
    Keymaster

    Hi James,

    Thanks for following up with this.

    I think that for that situation, you might want to check out the move tickets functionality that enables you to move the tickets from one event to another including its attendees. This will trigger an email to the ticket holders notifying them about the change.

    You can learn more about this in the following article > https://theeventscalendar.com/knowledgebase/moving-tickets/

    I hope that helps 🙂

    Best,
    Victor

    August 25, 2018 at 9:35 am #1605801
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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