[Victor]

Hi Paula!

Thanks for coming back and clearing that out.

I could reproduce the issue you are having when exporting the attendees after deleting/editing the attendee fields. Unfortunately, this is a known issue and a report has already been logged in.

When you change an attendee field name, the old data saved for those fields will still remain available under “Other attendee data:” in the Attendees list in the admin. But those old fields will not be included when exporting the CSV.

The only workaround I could find, is renaming the fields back to the original name. This way, the old fields will be included in the CSV export. Bear in mind that it won’t export the newly saved fields. I know it’s not ideal because you would have to merge both exports, but at least it will allow you to access the information.

Please can you tell me where exactly the ticket fieldset data is stored in the database so I can at least access it that way?

The attendee fields are saved as ‘_tribe_tickets_meta’ metadata in the wp_postmeta table, and are associated to each WooCommerce order.

I’d recommend you make a full backup of the database if you were to make any changes.

I will change this thread to “Pending fix” and link it to the bug report. This way we can let you know as soon a bugfix is released in a future maintenance release.

I apologise for this inconvenience and we’d appreciate your patience in the meantime.

Best,
Victor

[Victor]

Hi Casper!

Thanks for coming back and clearing that out.

I could reproduce the issue you are having. For the moment, this seems to only happen when using the ‘tribe_events’ shortcode, and not with the main events page.

I have logged a report about this issue so it can be addressed in a future maintenance release. I will change this thread status to “Pending fix” and link it to the report so we can let you know when a bugfix is released.

I apologise for the inconvenience and we’d appreciate your patience in the meantime.

Thanks,
Victor

[Victor]

Hi Samuel!

Good to hear everything is working smoothly and I appreciate you following up to let us know. Definitely keep us posted if any other questions come up and we’d be happy to help.

Best,
Victor

[Victor]

Hello there!

I’m sorry you are having that issue. Let me help you troubleshoot it.

So I understand your issue started when updating our plugins, is this right?

This might be a conflict between our plugins and your theme styes. Could you please send us a link to where you are having that issue? This way we can have a closer inspection and see if we can spot the problem and come up with some CSS styles to fix it.

Thanks,
Victor

[Victor]

Hi Saha!

I’m sorry you are experiencing that issue. Let me help you troubleshoot that.

Just to confirm, are you having that issue when trying to see the attendee list or when trying to export it?

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try navigating a few times into the page where you are having the issue, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can spot the problem from there.

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Casper!

Thanks for getting in touch!

By default, when you click the next events link, it should get you to the top of the page. Let me help you troubleshoot it.

I could not reproduce the issue you are having in my own installation and I don’t see any console errors in your site, so it is seems strange this is happening.

Did it start all of a sudden or after a certain change in your site like a plugin update?

I know you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Thanks,
Victor

[Victor]

Hi Erik!

I’ve just realised I was wrong about this.

You can actually go to Events > Settings > General tab and check the option Use Javascript to control date filtering. This will enable the filters to auto-submit when choosing one.

I’m sorry for the confusion here. Please try it out and let us know if it works for you.

Best,
Victor

[Victor]

Hi Danielle!

Thanks for reaching out to us! 🙂

I’ve just posted a snippet in here that will make the events show up in the order you want > https://theeventscalendar.com/support/forums/topic/show-tagged-events-in-event-date-order/

Please let us know if that works for you.

Best,
Victor

[Victor]

Hi David!

Thanks for reaching out to us! Let me help you with that.

First off, I do want to note that we are fairly limited in how much we can support custom development questions like this. That said, I’d be happy to at least point you in the right direction as best I can.

You can change the order in which events show up in the tags archive page by customizing the query with the following code snippet:

add_action( 'pre_get_posts', 'custom_tag_order' );
function custom_tag_order($query) {
   if ( $query->is_main_query() && is_tag() ) {
      $query->set('orderby', 'meta_value');
      $query->set('order', 'ASC');
      $query->set('meta_key', '_eventStartDate');
      return $query;
   }
}

You should place this code in your theme’s functions.php file and it will order your events by their start date, starting from the earliest.

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hi Samuel!

I’m sorry you are experiencing this issue. Let me help you troubleshoot that.

Are you having the issue with all the events or just one? Did it start happening after a certain action in your site like a plugin/theme update?

Could you please share with us a link to an event you are having the issue with?

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try making a ticket purchase, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can spot the problem from there.

Thanks,
Victor

[Victor]

Hi Paula!

I’m sorry you are experiencing this issue 🙁

Let me help you troubleshoot that.

Are you experiencing this issue with just one ticket or also others?

Could you please send us a screenshot of the Attendee Information fields when editing the event? This way we’ll try to reproduce the issue on our end.

Also, when coming back, could you please share with us your sys info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Patrick!

Thanks for clearing that out.

I’m sorry you are not able to show the calendar like you expect. Let me help you with that.

Could you please let me know how you are trying to show the events? Are you using any shortcode or custom code? You can send us a screenshot and a link to the views so we can spot any problems.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Erik!

Thanks for reaching out to us!

Let me help you with that.

By default, Filter Bar works without a submit button by auto-submitting when applying a filter. Are you making any customization to the filter bar? If not, then this could be an issue, so could you please share with us a link to the calendar so we can see if we find anything strange?

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Jeremy!

Thanks for coming back with all those screenshots and information I asked.

I don’t see anything strange in the console that would indicate there is something wrong going on.

When you get the “Please fill in the RSVP confirmation name and email fields.” error, that’s because you clicked the Confirm RSVP button, but you haven’t stated the number of tickets to confirm. If you select a number of tickets, do you see the Full Name and Email fields like this > https://cloudup.com/c9MFdPurZic ?

I could’t try it on my own with the link you provided because I’d have to login to try it out. So, in case you don’t get those fields showed up, could you please create a test event with an RSVP ticket and send us a link to it so we’ll take a closer inspection and see if we can spot the problem? You can even select the option to Hide From Event Listings so it won’t appear in your calendar, and event password protect it and send us the password in a private reply.

Thanks,
Victor

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