Attendees not showing up on any events

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  • June 22, 2017 at 3:37 pm #1301996
    Samuel
    Participant

    It seems that all of the sudden we’re not seeing attendees on any of our events. Tickets are being sold and orders are being completed through WooCommerce (and yes, marked COMPLETE). Please advise as this is a very important function for our business. Thanks.

    June 23, 2017 at 3:27 pm #1302613
    Victor
    Member

    Hi Samuel!

    I’m sorry you are experiencing this issue. Let me help you troubleshoot that.

    Are you having the issue with all the events or just one? Did it start happening after a certain action in your site like a plugin/theme update?

    Could you please share with us a link to an event you are having the issue with?

    Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

    After that, try making a ticket purchase, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can spot the problem from there.

    Thanks,
    Victor

    June 23, 2017 at 4:20 pm #1302634
    Samuel
    Participant

    The latest update from you guys on the tickets plugin seems to have fixed this issue. Thanks!

    June 23, 2017 at 4:20 pm #1302635
    Samuel
    Participant

    Thanks!

    June 26, 2017 at 5:26 am #1305936
    Victor
    Member

    Hi Samuel!

    Good to hear everything is working smoothly and I appreciate you following up to let us know. Definitely keep us posted if any other questions come up and we’d be happy to help.

    Best,
    Victor

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