[Victor]

Hi Marcy,

I’m sorry it doesn’t work for you. I was able to import an event called Adult Ed w/ Rabbi Wohlberg for 2017-10-18 at 9:30 AM. It was previously marked with a recurrance rule.

Is that one of the events you refer to? Are you not seeing it when previewing the import?

Let me know about it.

Thanks,
Victor

[Victor]

You are welcome Daniel.

As you marked this thread resolved I’ll go ahead and close it, but feel free to open a new one if anything comes up and we’d be happy to help.

Good luck with your project,
Victor

[Victor]

Well that is strange, but I’m glad you could solve the issue :). Thanks for following up to let us know.

I’ll close this thread now, but don’t hesitate to open a new topic if anything comes up and we’d be happy to help.

Cheers,
Victor

[Victor]

Hi Carsten!

Thanks for reaching out to us! Let me help you with this topic.

We have a great article that will get you started on customizing our templates > https://theeventscalendar.com/knowledgebase/themers-guide/

For that specific template you are refering to, you should see the tickets.php template file located at /wp-content/plugins/event-tickets-plus/src/views/wootickets/

Bear in mind that the quantity input is actually a call to a WooCommerce function > woocommerce_quantity_input() which outputs the quantity-input.php template file located at/wp-content/plugins/woocommerce/templates/global/. So you might also see the WooCommerce documentation on how to customize their templates > https://docs.woocommerce.com/document/template-structure/

I hope that helps! Let me know if you have other questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi Kevin!

Thanks for reaching out to us! Let me try to help you with this topic.

When viewing the page/post with that shortcode, do you see the shortcode being rendered or do you see the [tribe_events] text in it? Is this behaviour the same for posts and pages or does it change?

What happens if you set a different view for the shortcode like this: [tribe_events view="day"] Do you see a difference?

Could you please share with us a link to a page/post where you are using the shortcode in? We’ll have a closer inspection and see if we can spot anything from there.

Thanks,
Victor

[Victor]

Hi Todd!

Thanks for reaching out to us. Let me try to help you with that.

Unfortunately, there is no easy way to achieve that. One option would be to create a daily recurring event for both month at the same time, and then editing each of the instances in one month to change its start/end times. I don’t think this would be ideal as it would be very time consuming.

Creating two different recurring events would be my first thought for this case. I’m sorry I cannot be of much help on this one.

Please let me know if you have any other questions.

Best,
Victor

[Victor]

Hi Charlie!

Thanks for reaching out to us. Let me help you troubleshoot that issue.

That seems like there could be a Javascript conflict. Could you please see if there are any console errors while on the edit event page? Here’s an article on how you can do that > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

If you don’t get any console errors, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi Ryan!

Let me help you with that issue.

After a closer inspection, I can see there are some styles from your theme that are conflicting with ours.

To confirm this, could you please switch to a default theme like twenty seventeen and see if the issue persists? Let me know about it.

Thanks,
Victor

[Victor]

Hi Michael!

Thanks for getting in touch with us. Let me help you with this topic.

I can see this behaviour for your site, but I can’t reproduce it in my own local installation.

This issue could be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

We always suggest to setup a dev/staging site so you can test things out without disrupting the live site.

Let us know how that goes and if you have questions in the process.

Thanks,
Victor

[Victor]

Hi Ryan!

Thanks for reaching out to us. I’d be happy to help you with this topic.

Try using the following snippet instead that remove the venue links from everywhere:

add_filter ( 'tribe_get_venue_link', 'tribe_remove_venue_link_list_view', 10, 4 );
function tribe_remove_venue_link_list_view ( $link, $venue_id, $full_link, $url ) {
return tribe_get_venue( $venue_id );
}

Let me know if it works for you 🙂

Best,
Victor

[Victor]

Hi Matt!

Thanks for taking your time to report this.

I have been able to reproduce this issue on my end. Though I first thought it seemed like a glitch, I could realise this only happens if after saving the draft, you preview the event and then publish.

I have created a bug report for this issue so it will be addressed in one of our future maintenance releases of our plugins.

I will set this thread as Pending fix and link it to the report so we’ll notify you once a bugfix is released.

I apologise for the inconvenience and we’d appreciate your patience in the meantime.

Best,
Victor

[Victor]

That’s great to know Jeni! Thanks for following up to let us know about it.

I’ll go ahead and close this thread as it seems you are all set, but don’t hesitate to open a new topic if anything comes up and we’d be happy to help.

Good luck with your project!
Victor

[Victor]

You are welcome Bruce! We’ll keep you posted

[Victor]

Yes, that’s definitely the best choice. You should place it in your child theme so it does not get overwritten.

[Victor]

Hi Justin,

Thanks for following up with this.

It looks like you are doing a great job solving the performance issues.

Regarding the recurring events issue, could you please see if you get any console errors when the page freezes or even when creating a new event from scratch?

Also, please check again if there are any errors logged in the debug.log file and share them with us.

Finally, please send us a link to one of those recurring events link for your site so we can see if we spot anything strange.

Thanks,
Victor

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