Can't get any imports to work

[Katherine Conner]

It seems like others are experiencing similar issues – I am trying to import either via facebook, or csv.

I’m able to upload a CSV, and map the correct columns, and the screen displays like on image 1.

So it looks like it’s functioning properly, until I submit, and then I receive this error message (image 2).

[Victor]

Hi Katherine!

I’m sorry you are having problems with your imports. Let me help you with that.

For the CSV imports you should refer to the following article about CSV file examples for importing > https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/ and make sure you comply with the field types and formats.

If you still experience issues with it, please share with us the CSV so we can run some tests with it and see if we can find the problem.

Are you also having issues while trying to import from Facebook? If so, please let us know if you get any error messages and share with us the Facebook URL where you are trying to import from.

Let us know how it goes.

Thanks,
Victor

[Katherine Conner]

Thanks for your response, Victor! Both methods of importing are working
now. Thanks for your follow up, this feature is a big help to us!

Jeni

*Jeni Moncayo*

*Marketing and Events Manager*

[email protected]

Trees Atlanta

225 Chester Avenue

Atlanta, GA 30316

http://www.treesatlanta.org

It’s time for the 18th annual Tree Sale! We’re excited to announce two
locations this year!

Atlanta Tree Sale

Saturday, October 7, 2017
8:00 a.m. to 2:00 p.m.
Freedom Farmers’ Market at The Carter Center

453 Freedom Parkway NE
Atlanta, GA 30307

Learn More about the sale and download the list of available trees here.

Dunwoody Tree Sale
Saturday, October 14, 2017
8:00 a.m. to 2:00 p.m.
Brook Run Park

[Victor]

That’s great to know Jeni! Thanks for following up to let us know about it.

I’ll go ahead and close this thread as it seems you are all set, but don’t hesitate to open a new topic if anything comes up and we’d be happy to help.

Good luck with your project!
Victor

[Author]

Posts